Sonitrol Reviews

Did not like their services at all. No one answers. They have cancelled my service ticket number twice and have not come to fix the security issue for the past 10 days. Will never recommend it to anyone. Also charges are high but service is very poor.

I have had a Sonitrol system for 30 years, both alarm and fire. Any problems with the equipment was corrected quickly. I live in a high crime area and have had attempted break ins with extremely rapid response.

had it for many years . never needed it fortunately . but when I had a problem with the system they never showed up to fix it or cancel the service . and continued to bill without the service being functional and a year into it sent it to collection as if I'm the delinquent party . and I actually was nice on the phone in my multiple requests for a fix . I Do not recommend it .

One of the worst companies I’ve had to deal with. They don’t show up for appointments and if they do they have the wrong parts or no parts. I’ve called my rep and his boss to no avail. When this contract is up I will be looking into other options.