Slomins Reviews

The material is very faulty and they only have one touch pad no wall mount key pad, so when you come in your house you have to run upstairs to turn off the alarm system or have it downstairs and that doesn't help if you're going upstairs for the night. I asked to cancel my account because I've been having other problems with the system and I was told that I would have to pay a fee!! Why should I have to pay a fee when they have a product that I can't use, and the product malfunction since I had it and that's only been two days!!! Don't waste your money with this company! I'm a senior citizen and I feel like I've been Ripped off by this company!!

I never got a chance to experience the company because the the 2 people that came door to door on my block and convinced me to leave Xfinity for Solomon shield lie to my son and I. We were told we would get everything we had with Xfinity but at a much lower cost, unfortunately we believed them and they totally lied to us. We asked for 1 outside camera and one inside and the door bell camera, we were told yes you can get all of that for just 51 dollars a month with a guarantee that the price would remain the same for five years. When they came to install it we were told is was only for one indoor camera and a doorbell camera and if we wanted a outside camera it would cost us an extra 450 dollars. Needless to say I canceled my installation and now I’m without any security thanks to 2 lying workers

When I signed up the sales person said if I was unhappy he could get me out of the contract. Well 6 months after install none of the sensors were working right and if armed would go off for no reason, this happened on a vacation where we were out of phone service resulting in the cops being called to the house and we incurred a fine. I contacted Slomins and their response was my system needed to be upgraded after only 6 months and the cost was in the hundreds of dollars. I was also charged for service visits that never happened or requested on my behalf. I tried to cancel based on the information my sales person told me at time of signing me up and the cost to cancel was in the thousands and he was no longer with the company. Result Ive been paying for a system that I can't even arm for four years and have wasted thousands of dollars. Could not recommend against them anymore.

This company is the worst company I have ever had to deal with. From my experience, I don’t understand how they are a prominent alarm company because they are liars. The sales person is only concerned with finalizing a sale. I told him multiple times that I wanted the same system as my old house since we Used that system for multiple years and were comfortable with it. Multiple times he assured that was not a problem. He was just trying to make me sign a contract as soon as possible. I guess this is how they get you- they don’t tell you anything about the system that they sign you up for which is what ever they want basically. They came the following week to install my system the mechanic ,tech installed all of the sensors first and then when it came to the key pad, they put a basic keypad in. I told the tech that’s not the one I told my sales person that I wanted. His response? “Well it’s already in.” I explained that I understand this but that’s not the system I wanted so the guy called his supervisor to which the supervisor told the tech to not change it because this is the system they use now being that it is cheaper for them. The mechanic continued to inform me that they still put the old system that I used to have in. In fact he mentioned that he had “so many in his truck still”. I told him I wasn’t going to sign the paper because I wasn’t happy to which he then said “it’s okay I’ll put an x by the name.” As a unsatisfied customer I find that this behavior ridiculous . So I called customer service who said “well you signed the contract so you can’t do anything about it.” Again this customer service was incredibly rude and I couldn’t believe that. Why wouldn’t they tell a REPEAT costumer it’s a different system? One who had also caused them to gain a client from the new homeowners in our old home. To make matters worse, while the system was installed I asked him how to use it and he said, “not too sure. I’m new to this system my self.” Being that he couldn’t show me how to use it I ended up getting a system that I didn’t want installed and on top of that, he couldn’t show me how to use it and couldn’t show me how to use the app either. I’m paying $47 a month and I got nothing. Finally they sent another tech out the following week after I’ve persistently called to show me how to use it and yet another tech didn’t know how to fully use it. Now my system (for the 3rd time) has a trouble shooting message. So currently still paying $47 per month and it’s still not working. Icing on the cake? I’ve still been receiving a bill monthly from my old house simultaneously. This novel of a review is to inform everyone that this is a terrible company. I will spread the word to everyone that I know and make sure they know why they should NOT use this company. Now I have to wait for another tech to come out and probably not know how to use this piece of crap system. Im actually contemplating paying the required $2900 fee to cancel this company quoted by customer service. I guess they don’t appreciate repeat costumers. Customer name Michael

We went from AT&T Digutal Life to Slomin’s about 3 months ago. Locked into 5 year contract and have had nothing but problems. 14 times they have been out to our home. They say oh, we need to replace that. Everytime something needs to be replaced...seriously?!?! And that still does not fix the issue. Customer service is no help, supervisors suck and insult us by reminding us we’re licked into a contract. Really, not one of them admit that 14 visits in 3 months is an issue?!?! What if it was their home. So basically I’m paying for a crap alarm I cannot trust. It’s constantly saying tampered and they don’t monitor/see and tampered alerts on their end. So someone can tamper with my device and kill us and they don’t see that. What am I paying for?? The rep that signed us, joe C is of absolutely no use. He claims gua customers of 39 years call him to this day...call for what? There’s nothing he has done to help us at all. Honestly I’m starting to wonder if I’m even dealing with the real Slomin’s since the sane 3 technicians come here and it’s never fixed. Is this a scam?! DO YOURSELF A FAVOR AND STAY AWAY FROM THIS COMPANY. AT&T wasn’t the best but at least I was able to see every door that opened, every window, received alerts if there was a tamper. This company only shows you when the alarm goes off. Horrible absolutely horrible. We’ll be suing them to get out of this contract unless they want to pay my husband his hourly rate to stay home n monitor our system. Ridiculous and the fact that no one over there is the least bit sympathetic makes me sick.

My fiancé (now husband) and I rented an apt together years ago. While I wanted ADT, he wanted to use Slomins so I agreed. We were only in the apt for a year before we decided to relocate? I called Slomins to let them know that we would be moving in 30 days and they told me too bad, I'm bound to a contract and have to pay them to get out of it. They wanted $1500 to exit the contract which we didn't have. I paid up through the entire lease and called again to tell them that I could not honor that exuberant amount for an alarm system. They told me that I should have read the contract thoroughly. Not only were they incredibly rude, but my co-worker had been in a similar situation and was able to negotiate an exit without penalties so they had options. Let's just say that years later, they actually put a lien on my husband in the amount of $1800 as a penalty for breaking the contract. So on top of paying the monthly service bill on time, this works out to be an additional $150 a month on top of the base price. Who pays $350-400 a month for a few monitors in an apartment?? Pure rip-off and compared to what I pay now, $90 every 3 months for an entire 4 bedroom house. There are too many cost effective options on the market to be tied in contract with this old school company. Nobody does that anymore. It's a sign of pure desperation so my advice, steer clear. I wish I had followed my instincts and known that an ALARM company, not a bank, creditor or government agency, but an ALARM company would use mob tactics to strong-arm us into paying $400 a month AND put a lien on us for additional fees due to the loss of business, I would have run. Consider this a favor of what could happen with these thieves.

The Slomins Shield System allows "Z-Wave Devices" to be added by the consumer but the devices then cannot be updated, modified or removed by the consumer unless Slomins sends out a technician for more than $80.00 an hour. That is completely wrong by allowing a person to install equipment when following the manufactures instructions for the device that was purchased, incurring no charge or fee and then charging to update, modify or remove the device. Slomins has set a proprietary password locking the consumer out of accessing the Z-Wave Hub for the keypad. all that is needed to update modify or delete the Z-Wave Device is the touch of one button. The Z-Wave Device Manufactures believe the consumer should have access to in order to modify the devices as it is stated in their installation instructions.

No support provided for products Reposting my solicited request for review from Slomin's: Original review: No continued support of products unless customer pays for an ADDITIONAL service contract. Response: Reply from Slomin's Shield An hour ago WT, we apologize for any inconvenience we may have caused you. As per our records, this issue appears to have been resolved with our Customer Service department. Please re-rate us! Thank you! UPDATE: Although Slomins claims their records show the issue has been resolved, it has not. I initially called to have a technician fix my cameras. The technician who showed up two weeks later informed me he did not work on cameras, but instead had a work order to upgrade my alarm panel. Then I was charged $40 for the technician to upgrade my alarm radio because the previous model (which was installed little over a year ago) is obsolete. Slomins then tried to charge me an additional $80 for that service, which I did not even request. Now my cameras still do not work, and they will charge me AGAIN to send a technician unless I purchase an additional service plan. I was asked to amend my rating, but if I were able, the only change I would make is to give zero stars. Alas, this is not possible.

Slomin's customer service is horrible!!! A lot of them have bad attitudes and don't give accurate information. I called to inquire about cancelling my service on 10/23 and was told that someone from the cancellation department would call me because it was after their 8-4 business hours. I said ok and never got a call. I tried calling again a few days later during business hours and was told that they were busy and that someone would call me back. Ofcourse that didn't happen, so I called again a couple of days later and finally got somebody in the cancellation department who was a little short with me, and told me that after I received the cancellation form via email, I needed to fill it out , send it back and what ever day they get it back during their business hours, it would be canceled the same day. Well that didn't happen , and I was told by one of their customer service reps that cut me off about three times, that they just received it the day before, it's under review and it should be completed in 2-3 days. Through out the call he never even acknowledged the same day cancellation until after about 10 min later he finally acknowledged that he didn't know why I was told that there was a same day cancellation. What a waist of time. By the way, the things that got us to the point of cancellation is worse!!! I highly recommend staying away from Slomin's!!!👎👎👎

We purchased this system approx 10 years ago for fire and every time I look at the system the red light is on. I call them and it takes forever to schedule so we pay for a service we are not getting. SInce it is only for fire I do not look at the computer pad all the time and when I call they state that they do not know how long the service was not working. I kept paying and paying hoping they would fix it and I spoke to a manager and the manager told me someone would be out here at 3 at 4:30 no one was here I called and they said they should be there by 5. I told them to cancel everything. I work for a school with hundreds of cameras and security and do not have any problems- of course it is not slomins.

"FREE" UPGRADE WAS DUE ON MY ALARM SO I UPGRADE AND BOUGHT SECURITY CAMERAS. THEY BILLED ME THOUSANDS FOR THE UPGRADE THAT WAS "FREE" AND HARASSED ME FOR MONTHS BY MAIL AND PHONE. AFTER MANY MONTHS THEY SAID OH YES IT IS FREE.....STRESS FOR NO REASON.. SECURITY CAMERAS ARE A WASTE OF MONEY #3000.PLUS AND THE RECORDING DEVICE NEVER WORKED (IT DID WHEN THEY INSTALLED IT) MY CAR WAS BROKEN INTO TWICE AND NO FOOTAGE,IT NEVER RECORDED. IT STILL DOES NOT RECORD I HAVE CONTACTED THE BETTER BUSINESS BUREAU, THE CREDIT COMPANIES TO TELL THEM THAT I REFUSE TO PAY ANOTHER PENNY ON MY ALARM SYSTEM UNTIL IT IS A WORKING SYSTEM, DO NOT I REPEAT DO NOT USE THIS COMPANY, THEY USE A SPOOF CARD TO CALL YOU FROM DIFFERENT NUMBERS ONE SERVICE PERSON WHO QUIT TOLD ME THE PEOPLE OUT OF NEW YORK DO THIS AND ANYTHING TO UPSET YOU. I HAD A HEART ATTACK AND CANCER-THEY DO NOT CARE ABOUT THE CONSUMER- MONEY IS ALL THEY CARE ABOUT.

I have used this service provider for 6 years. This evening ALL of my sensors reset to bypass mode. After calling customer service 4x I was told they would send support in 3 weeks. So a single mother should wait to feel safe? On the 5 call I was then informed that my system needed a reboot but only a supervisor can do so to can tomorrow earlier. The is by far the WORSE service I have ever seen.

I can’t wait for this contract to be over. Their cameras are horrible. They weren’t placed in the right price to begin with so the views are terrible. The cameras are constantly filled with water when it rains, so you can’t see anything. You call for help and they are clueless. They charge to send someone out to fix a problem they caused. Will be getting ring as soon as I dump this company

DO NOT USE THIS COMPANY I have been a SLOMIN'S customer for 19 yrs. my home was recently vandalized. I called to get a price to have cameras installed they quoted me a price of $400.00 for each camera which is very over priced. The priced droped down to $300.00 for each camera. To get out of my 5yr contract which I was told was 2yrs will cost me 1,700.00. One would think that since i have been a Customer since 1999 I would have gotten a better offer . I FEEL RIPPED OFF BY THEM . THE CUSTOMER SERVICE / MANAGMENT TEAM HAS POOR CUSTOMER SERVICE SKILLS.

This is the worst alarm company. Disconnected my service without my knowledge while on auto payment. After two months I thought my house was protected then I received a letter from a collection agency with a court date less then 15 days. When I called to inquiry the early termination and collection, they didn't want to speak to me because it's a pending court case and referred me to their attorney . I ended up paying over $2,000 for early termination and late fees. Please stay away from Slomins

They claim free installation, lock you into a 5 year contract and charge higher monthly monitoring charges, they don't care about customers, only the bottom line and will not lower monthly monitoring charge until 5yr. commitment is over then, all of a sudden their monthly charge is lower. I left them immediately after 5 yrs. and will never do business with Slomin's again. Horrible customer service!!

I had 4 cameras installed on the outside of home and was told I would be paying $24.95 a month to access the app. The Slomin’s representative that my tech Jose spoke to confirmed it with him and relayed message to me or I would have told him not to install cameras !!! This place is crooked as hell !!!

This company is the worst. I had ADT and I switch to them had them for 3 years and cancelled my service found out in a year later they put a lien against my house. They said it was for the equipment they installed. They never installed any equipment it was mine I own it from ADT. DO NOT USE THEM. Still fighting to get the lien off my house.

Stay away. Sell you then the execution is terrible. Had their system for 4 days, not at all happy. They said they will send me to collections for the cancellation fee. ADT is much better

Please stay away from this security and they have 5 years contract using their un liable equipment that they will put in your home that will be putting you more into debt

I never made contacted with this company. They made an unauthorized inquiry to my credit.