Simpson Security
Is This Your Business?5.0
Author: Kalicia Bateman
Simpson Security Systems provides home security solutions to customers in the Central Louisiana area. Monthly monitoring is $35 but customers must pay $699 for equipment. Professional installation is fee and plans feature 24/7 professional monitoring, remote access, and video surveillance services. The company also is an upstanding member with the local Chamber of Commerce.
Top Ranked Companies
The Good
- 24/7 Professional Monitoring
- Remote Mobile App Access
- Customized Home Security Services
- Medical Alert Services
Simpson Security offers customers customizable home security solutions with 24/7 professional monitoring and remote mobile access to many features. Simpson Security provides protection against burglars, environmental hazards, and medical emergencies. Video surveillance is available for customers to monitor home activity and is recorded off-site to prevent potential tampering. The systems include multiple communication devices to communicate with the local monitoring station in case phone lines are cut or a power outage occurs. Most home security features can be scheduled and controlled through a mobile app that sends instant text/email alerts the moment an alarm is triggered. The company also provides medical alert services that include two-way voice technology and GPS tracking. This helps customers speak directly with dispatchers until help arrives and allows for emergency medical providers to find them quickly even when they are not at home.
The Bad
- Expensive Equipment Costs
- No Equipment Warranty Information
- No Contract Length Disclosure
- Only One Available Plan Choice
Simpson Security only offers one basic home security plan to customers with expensive upfront equipment costs. Customers are charged $699 upfront for the equipment package and $35/month for monitoring. System upgrades and additional equipment are available at an extra charge. The home security company does not disclose if there are any equipment warranties available and customers may be held responsible for parts and labor for the duration of the contract. A limited warranty may be available directly from the manufacturer upon the customer's request. Contract lengths are not publicly disclosed either and may be subject to automatic renewal upon expiration. The company also does not clearly state customers will be charged for transferring the home security service to a new residence while under contract. The company's home automation services do not provide doorbell surveillance.
The Bottom Line
Simpson Security provides home security and automation services for customers in Central Louisiana. Plans include free professional installation, 24/7 professional monitoring, and remote system access; however, there are expensive upfront costs and the home security company is not transparent in regards to its contract lengths, fees, and customer service policies.
