SimpliSafe Reviews

The SimpliSafe system is very simple. Almost too simple. We followed the directions for installation and everything seemed to work great...at first. The window and door sensors are attached with double stick tape and within the first week, 4 of them just fell off in the middle of the night causing the alarm to sound. Since then, several others have been accidentally knocked off or just fell off by themselves. They do give you extra double stick tape for this. After a few months (during COVID) I stopped paying for the monthly monitoring fee to save a bit of money. Little did I know that without the monitoring, many of the features and functions do not work. We have a couple of cameras which are now useless. Also, you cannot control or monitor your system with your smartphone. The only functions that still work are via the keypad. (basically you can turn on/off the alarm...that is it). They advertise, "no contracts, no gotchas, no hidden anything", but they do not tell you that most of your systems higher functions will not work without the monthly monitoring fee.

After receiving my alarm system and setting it up, which was easy the test continued to fail to send. I moved the base toward my window per the suggestions. After calling your customer service, I was informed that the T-Mobile based stations were a general issue with connecting and could take hours. So five hours later and 3 retests, the system is still not working correctly. I am now the proud owner of a security system that offers no security. I have read that the T-Mobile stations were commonly producing the connection problem. Without the base station connecting I am unable to have monitoring and just get a loud noise if something were to happen. This will make me feel so much better to hear the beeping sounds as I am being robbed. I am sure the sounds will be calming especially since no one will be notifying the police since your inferior T-Mobile base stations do not work correctly. This will also be great for a legal fight since a company representative acknowledged there was a problem.

Purchased in 2015, then in Novembeer 2017,the system failed. Had even purchased new batteries from Simple Safe that month. Checked batteries...all ok. Key pad would not function correctly, then would not recognize the motion sensors (4). Took forever to get through to tech advisor. She did entry of all units on my account and system came up again...for two days and then crashed. Have been using E mail trying to get a technician to call me...suggested specific time and date so I would not miss any call. Been on telephone for over an hour trying to get someone. Nothing. No reply to my e mail. Over 30 days and counting asking for help and no response. Did get my monitoring bill this month. Sorry I got involved. with this system. UPDATE: I have cancelled Simple Safe. Had to go through the alarm monitoring service to reach them to cancel.

Positives first: easy to install, customize. The system is relatively inexpensive and affordable compared to other systems. Negatives: Batteries for the key pad are very expensive when they wear out and have to be replaced. Quality of key chain clickers is very poor. The end caps fall off, so I've had to scotch tape them on. Have had to replace two when the device inside the clicker that holds the little silver battery in place fails, and no contact is made/clicker inop. I can't understand why S.S. can't make a durable clicker. Contrast that with the clicker for my 15 year old Dodge Durango which still works and has survived multiple years on a keychain. Twice I've gotten a "no connection to dispatch" error message which means the connection with their cell phone company they contract with for the base unit is having a problem. I was anxiously awaiting the release of their camera to add to the system, but when it came out I learned it can't be used outside. I've had a thief steal items out of my carport, including bolt-cutting padlocks, even with my S.S. signs up. (The house itself hasn't been broken into.) The point is I was hoping to add a system compatible camera to the outside of the house and was disappointed when the long-awaited release of S.S.'s new camera would not do the job.

The system works fine. The customer service is ridiculous! I ordered another outdoor camera & extra batteries for all my cameras. Only the batteries ame in. When I call to find out why, the customer service representative tried swindling me for more money. Both representatives I dealt with regarding my camera & battery purchase, messed up my order. I'm not exactly sure I want their monitoring service with incompetent Simplisafe employees on the other end of my safety.

They were wonderful until I called to cancel service due to relocating, then it was an absolute nightmare. I was on hold for what I was told would be 2 minutes but after 13 minutes I hung up and called again. You can not call a week ahead to have service canceled for a future date. Instead you have to call the day you are moving and go through the half hour nightmare then. I really hate businesses who make it so easy to set up an account but make it so hard to cancel.

I have been a customer for two months now and while the product itself has been working ok their customer service is horrible. I have been hung up on at least three times each time I have called and every time I have called including the times I have been hung up on the average wait time to speak to a representative is at least 20 minutes no matter the time or day I have called. If this persists I may have to switch back to Frontpoint or look at another option

Quality appears good however Simplisafe runs very close to the "Bait and Switch" line. One good example is you need to pay around $300 to "simpli" use the Alexa skill to arm the system among others. Also - compared to Ring the monitoring plans are also notably more expensive for simplisafe who touts lower cost solutions. I received simplisafe as a gift and may return it for Ring or other product.

Customer service is terrible, expect long wait times on the phone to talk to a customer service rep. Motion detectors fail after 3-4 years- false alarms. We've had to replace 2 so far (covered under warranty) but had to argue with customer service to get replacements. Last night I waited over 30 minutes on hold and never talked to a person. I gave up and called today, took 15 minutes to get a person. The customer service rep was polite and apologetic once I did get to discuss the problem.

I had no problems with the system after they switched out the module in the main station. I quit SimplySafe because of their position regarding the NRA. I don't agree with everything the NRA says, but for Simply Safe to dump them was strictly a political decision because they were afraid they would lose customers....guess what?>. They did....but for the opposite reason! How can a company that's concerned about home security take a position like that? Sorry, but that's my position!