SimpliSafe: Read 279 User Reviews From Real Homeowners

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Alexander Beal Maineville, OH

Useless if you lose power even for a second. Phone app give false confirmation of alarm status. Demands you manually check the system weekly to see if it is still working. Really just the perception of security.

7 years ago

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Kelli Spencer Statesville, NC

Easy to install and setup. Price is reasonable and additional products are available through retailers.

2 years ago

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Richard Pollock Chicago, IL

2 years ago

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Allen Z Norman, OK

Received a defective entry sensor. Can't get anyone at SimpliSafe customer support to exchange it. I fell for all the good reviews and I regret buying this product.

4 years ago

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Sharon Moreno Valley, CA

Horrible customer service! Equipment only held up a year, constant errors and hours of haggling to replace under warranty. They are definitely on their way out!

6 years ago

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Warren Hall New Hartford, NY

Top notch. Great equipment. Superb monitoring. Low prices. And NO contract.

6 years ago Edited September 14, 2021

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Sheldon Michel Boynton Beach, FL

Wish the keypad was lit.Hard to read in a medium lit room. Otherwise fantastic system.

7 years ago

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William L Scott Chatsworth, GA

Had the system only a short time but well-designed and very easy to install. I recommend it.

7 years ago

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Thomas White

SimpliSafe is a great system. no contract low cost no hassle

7 years ago

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Joseph Zavalia Rockland, MA

Extremely easy to install, .easy to use The sensors allow small pets to roam freely without setting the alarm off. Customer service is top notch.

7 years ago

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mait stewart

love it....no frills but very easy to use. does what i expected...can't beat $14.99/month!

7 years ago

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Donald Meaders

Simplisafe does not keep their promises and they ship 'new' products with bad batteries

6 months ago Edited June 21, 2024

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Francis Southaven, MS

Simplisafe continue to charge my account after calling them to cancel my services at least 5 months ago! Beware!!!

10 months ago

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Jeannette Winston-Salem, NC

Really rude and inept customer service. This I say after a number of experiences. Today my alarm went off and they did not pick it up.

4 years ago

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JOE Pueblo, CO

SIMPLY GREAT . SO EASY TO INSTALL HAS CAMERAS. LOVE IT

7 years ago

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Faye Curren

System arrived on time and was very easy to set up.

7 years ago

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Mike Will Washington, DC

Incredible system. Terrific app. The new outdoor camera is outstanding.

3 years ago

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Edna COOPER

My cameras are asleep 90% of the time. Personally, a waste of money.

6 months ago

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J R Hempstead, NY

system not user friendly unless of course you buy monitoring. i just bought it and going to return.

11 months ago

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Shane1 Chambersburg, PA

Cameras are always disconnecting with good wifi. Live view only works half the time and sound is hard to hear.

1 year ago

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TruckerDan

Keep having to update my payment method even though nothing has changed and they also charged me twice in one month.

3 years ago

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Tom New Haven, CT

Easy to install. Everything worked right out of the box.

7 years ago

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Jim Ahmad Cordova, TN

Very professional and informative customer service experience with their team.

2 years ago

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Gaston nichols Birmingham, AL

Almost impossible to talk to anyone there, when you do, they don’t follow up on their promises.

4 years ago

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DD

A new model came out not too long after I bought mine. They refused to upgrade me.

6 years ago

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M West Babylon, NY

They DO NOT answer the phone when you need customer support.

6 years ago

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B B Nashville, TN

They didn't dispatch after informing me!

1 year ago

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David Copeland St Louis, MO

Takes your money, FAILS to return Refund

1 year ago

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Tom Buffalo, NY

Pathetic customer service. Don't waste your money

7 years ago

SimpliSafe Reviews