SimpliSafe Reviews
3.3
6.0
Overall Score
Edward Stone Houston, TX
The initial set up is not bad, however tech support has degraded to very low since I purchased their system in 2017.
When a product fails they send you a refurbished product which to date has a higher failure rate than the new product. If the base station fails, they send you one where they want yo to open the base and correct wiring issues! When that fails they send you a refurbished one and you do the same tasks again only to fail again. If you can get a new replacement base state, you are better off, however then you need to get to a good manager so they can "exchange" the base without having to completely set up the system one sensor at a time. One manager agreed that one-by-one set up is not necessary when replacing a base station. The next manager said they don't know how to switch to a new base without setting the system up as new. If you have a lot of sensors you will be climbing ladders, crawling to push every sensor button like first time set up. Their security concept is great but their tech support has such limitations and they stated "that's because you chose a DIY system" In closing, when the system works, it works well...When you have tech challenges things degrade quickly. Good luck.
2 years ago
Jon Norenburg
The company seems to have made an effort to fool customers into signing up for a monitoring program when they first set up an account. Undoing it takes some effort on the phone and requires you to set up a new "location" and leaves you with a ghost location for the system that confuses the hell out of you until you figure out what's going on. You can hide it but as you work with their primitive app occasionally you will still be asked to "reactivate" that location (reactivate means monitoring). If you don't elect monitoring, as you use the app you are pestered incessantly to subscribe to monitoring. Setting up the cameras and devices is not nearly as simple as many reviews suggest. Once you do have it set up, the app provides very limited control - worst, you cannot set times for when the cameras trigger an alert, just wether they alert for "home" or "away". Yes, I have the system working for monitoring my detached garage but I wish I'd gone with PoE cameras that allow for motion detection like I have for my house. More expensive and more installation fuss to run a wire but I'd have way better control. I can't imagine using and depending on the SimplySafe system to protect my house.
2 years ago
DiNo
The system works fine. The customer service is ridiculous! I ordered another outdoor camera & extra batteries for all my cameras. Only the batteries ame in. When I call to find out why, the customer service representative tried swindling me for more money. Both representatives I dealt with regarding my camera & battery purchase, messed up my order. I'm not exactly sure I want their monitoring service with incompetent Simplisafe employees on the other end of my safety.
2 years ago
Bhavna
Easy to install with out any contract. So you can install as many sensors and camera without being worried about long term contract payment. it is month to month and $29 is seems quite affordable plan for me.
2 years ago
Cathy Szabo
They were wonderful until I called to cancel service due to relocating, then it was an absolute nightmare. I was on hold for what I was told would be 2 minutes but after 13 minutes I hung up and called again. You can not call a week ahead to have service canceled for a future date. Instead you have to call the day you are moving and go through the half hour nightmare then.
I really hate businesses who make it so easy to set up an account but make it so hard to cancel.
2 years ago
Budgetfriendly Spotsylvania, VA
Great customer service the whole time I had SimpliSafe. Easy to install. Easy to use and it helps you keep your family safe. Overall I think it’s a great product to have in any home.
4 years ago
Rose Garcia San Antonio, TX
I have been using simply safe for two years. They respond very quickly when that alarm goes off. We have had no problems, very pleased with their service. We recommend simply safe.
4 years ago
Greg Miller Augusta, GA
Very dependable. I usually set the storage house alarm occasionally. I get a call within a few seconds. Owned for five years with no problems. Customer has been great when I needed to call.
5 years ago
C A New Smyrna Beach, FL
Good:
1 - Online ordering makes products easy to obtain.
2 - Products are wireless, so they are very easy to install.
3 - Monthly monitoring prices are very reasonable.
4 - SimpliSafe does not require a contract. You purchase their equipment, install it, and they will monitor it for as long as you continue to pay the monthly monitoring fee.
5 - The no frills app is very easy to use.
Bad:
1 - SimpliSafe does not have outdoor cameras.
2 - SimpliSafe products are proprietary. The company will not monitor any other smart home devices you may have. Its app will not integrate with smart home devices.
3 - If you need additional products later (e.g., that second keypad for the garage door), shipping charges for non-package orders are very high.
4 - The no frills app is, well, no frills. You can turn your system on and off, confirm your devices are working, and see motion recorded by your cameras. That's about it.
5 - (This one is the reason for the 2-star rating) Customer service is unresponsive. Calling for technical support gets you hold music for about 10 minutes, then the phone will ring once before disconnecting you. In other words, even if your patient through long hold times, my experience is that you won't get through to a person. They will respond to emails, but response times are long and responses aren't likely to be useful.
5 years ago
Jeffrey Froug Vancouver, WA
I just returned my SimpliSafe system for a full refund. One of the most frustrating experiences of my life. I was so excited to install and use it but their technology is rife with problems, errors, and frequent calls to tech support. I gave up after a month. Here’s what happened:
I bought one of the basic turnkey system which includes 3 door sensors, motion sensor, base unit with keypad, doorbell cam and one additional indoor cam to monitor my dogs when I’m not home. Installation of the sensors, the base unit and keypad was simple but I couldn’t get the system to activate and had to call tech support. The support guy told me the problem was that their software didn’t work well on an iPhone and that I could fix the problem by “Taking a sledgehammer to my iPhone”. After spending two hours on the phone with him and having me do the activation from my PC rather than my iPhone, the system still wouldn’t activate. He told me to keep trying and call them back in 24 hours if It still didn’t work. It didn’t so I called back the next day and spoke to a woman this time who managed to fix the problem in about 30 seconds.
Then I tried to install the doorbell cam. After a few tries I got it to work and was able to monitor the front door. But when I tried using voice to communicate with visitors that didn’t work at all. I then called tech support who told me that this was a known problem and a software update coming up in two weeks would fix that problem. Then a few days later the camera stopped working properly and I once again called tech support who tried trouble shooting the problem before determining it was a bad WiFi adapter in the unit and had to be replaced. I got a replacement in 3 days and installed the new one that worked for about a week before it began to also experience the same problem as the first one.
Meantime the indoor cam wouldn’t install. There was a steady yellow light which shows an error and the unit would not install period. I called tech support again and they told me that this was also a known problem and they would send me out a replacement cam which they did 3 days later. Once again I tried to install, got the same yellow error light and discovered they sent me yet another bad camera. This was on the same day the second doorbell cam failed. At that point in total frustration I sent back the entire thing and am waiting on getting my money back.
On the plus side, the sensors and the basic alarm seemed to work fine. Their cams are a disaster. Their tech support is mostly good - B+ although I did have to wait about 15-20 minutes during some times of the day. My sense is their technology is just too buggy especially their cameras.
5 years ago
Kathy Iskander Cape Coral, FL
We’ve had our system for 1 year. We’re on our 3rd base station (bs) and the 2nd SIM card for the 3rd one. The 1st bs had a T Mobile SIM card and never had a good signal, then it just stopped working. We were sent a replacement bs (refurbished I later found out). It stopped working on the 2nd day. They sent a new bs and after two calls to tech support they figured out the SIM card (now Verizon) wasn’t working. This means no communication remotely and can’t add PIN codes. We’re waiting for a new SIM card which they said we’ll receive in 2-4 days. They offered 1 month of service for our trouble. Maybe SimpliSafe should have their equipment made in the great USA instead of China! A fence and a couple of German Shepherds would be better!
5 years ago
Ayesha Herndon, VA
I installed the system easily. I ran the test and it's working great. My condo is 1500 sq. ft. I just got the entry sensors and they all talk to the main system seamlessly. Thankfully no issues so far.
5 years ago
Shabs Hyattsville, MD
I have been a customer for two months now and while the product itself has been working ok their customer service is horrible. I have been hung up on at least three times each time I have called and every time I have called including the times I have been hung up on the average wait time to speak to a representative is at least 20 minutes no matter the time or day I have called. If this persists I may have to switch back to Frontpoint or look at another option
5 years ago
Don Poughkeepsie, NY
Quality appears good however Simplisafe runs very close to the "Bait and Switch" line. One good example is you need to pay around $300 to "simpli" use the Alexa skill to arm the system among others. Also - compared to Ring the monitoring plans are also notably more expensive for simplisafe who touts lower cost solutions. I received simplisafe as a gift and may return it for Ring or other product.
5 years ago
Owen Williams Lynnwood, WA
We have owned our SimpliSafe system for two years. Setup was easy using the guide, however, I have experience with commercial alarm systems so might have been a little easier for me. We have had an issue with the free camera losing its settings and going off line randomly. I guess the camera was worth the price. The most annoying problem, and one that SimpliSafe has still been unable to fix, is a message that says:
"Warning, wireless interference detected!" We get this every time we arm and disarm the system. Sometimes it repeats itself twice. I have turned off every wireless device in the house and we still get the message. After numerous calls and hours on the phone with SimpliSafe's tech support, they finally gave up and sent us a new memory module. This was after talking to several different tech support people and having to tell them the same story and going through the same procedures the previous techs had made us go through. Apparently they don't believe you that you've already done the procedure...three times before. Like I said...hours on the phone. This all started right after one of their software upgrades. I couldn't seem to get them to believe me, but once you have the upgrade, you can't uninstall it. We also had one of the wireless key fobs (the type with the five year non-replaceable batteries) go dead on us after a year and a half. They did send me a free replacement key fob but I had to mail the dead one back to SimpliSafe, I guess as proof that I wasn't trying to scam them out of a free key fob.
Overall, aside from the glitches, I think the SimpliSafe system is pretty solid. It would be great if they could work the bugs out. The system is easy to setup and easy to control. I think it's worth the money. I can only compare it to my old Visonic system that I loved, but died of old age. Like anything else...Caveat Emptor.
5 years ago
Steve Pasadena, CA
Yes, I am saving money every month.
NO, I would never buy from Simplisafe again.
Yes, it is easy to install, but NO, it is not reliable. Be warned, if your house is over 1500 sq feet, you are going to have a nightmare trying to get these wireless devices to talk to each other consistantly. You will have to move the keypad from one wall to another, one room to another, still you get OUT OF RANGE errors randomly.
And, the monitoring people have trouble following the instructions you give them. THEY RUINED MY THANKSGIVING VACATION BY DISPATCHING THE POLICE TO MY HOUSE TWICE IN 2 DAYS EVEN THOUGH THE INSTRUCTIONS WRITTEN IN MY ACCOUNT GIVE SPECIFIC ORDERS FOR WHEN TO DISPATCH AND WHEN NOT TO DISPATCH.
5 years ago
Bruce Alexandria, MN
I have had the system for 4 years. I installed it myself in less than 2 hours. It suits my needs well. I've had some issues because I spend 4 1/2 months away from home each winter and that's when problems seem to occur. The system sensors are all battery powered and batteries get old...problem is that you don't know when. I've had some inconsistent issues with my base station and connection to their dispatch. It has to do with whether you have access to VERIZON or T-MOBILE in your area. If there is an alarm event, the base station triggers a call to one of these cell providers (depending on the cell module in your base station). Sometimes there is no connection to the cell provider...and no one seems to know why. Initially, service was very good and I was really happy with the system. Now, their customer service is ATROCIOUS. Wait time on the phone is 45" with BAD music and time updates that never seem to update (like you're always last in line on the phone). I set up a scheduled time for the next morning with a "rookie" customer service rep for 9:00 a.m. the next morning...they never called. I knew she was a rookie when she had me dismantling the base station while I was on the phone. They hadn't updated their records from 2 years ago when I had base station problems. The "rookie" was flat out guessing on what to try next. I was just about ready to scream, so asked for the next day appointment. Since they never called, I have been trying to use their "contact us" (and we'll get back to you......yeah, right). ….to no avail. I kept trying to reset my "blue light" and "red light" base station conditions using their instructions (I received them during problems in the past....when they did have customer service). I tried over and over and finally it worked and the system is functioning again, but I don't know for how long. It is now time to head south for the winter....I'm not feeling confident about this system, especially this year. It's too bad that these people have run this company into the ground (judging by the reviews there's a lot of really unhappy folks). I picture the owners living comfortably in Jamaica without a care in the world.
6 years ago
Bass4worship Sebring, FL
I been using Simplisafe over 5 years now. Never had a problem. I'm still using the very first system they started with. I was going to upgrade but I see most having some problems with with the newer system so I'm staying with my older model for now. The only thing I would like to change is the keypad.
6 years ago
Bill D. Frankenmuth, MI
Customer service is terrible, expect long wait times on the phone to talk to a customer service rep. Motion detectors fail after 3-4 years- false alarms. We've had to replace 2 so far (covered under warranty) but had to argue with customer service to get replacements. Last night I waited over 30 minutes on hold and never talked to a person. I gave up and called today, took 15 minutes to get a person. The customer service rep was polite and apologetic once I did get to discuss the problem.
6 years ago
Eric Slater Omaha, NE
The system works fine but do not make any mistakes during the install or you will end up with dozens of false device entries on your account page with no way of deleting them. We bought this system for our home two years ago and have been trying to contact Support ever since, not once have they responded. You spend an average of 45 minutes waiting on hold just to be hung up on or told they can't do anything about the extra devices. We have sent emails every couple months or so to try and work through the issue that way as well, they don't even bother to respond.
So the two stars are for the cost and ease of installation but their customer service is among the worst we have ever dealt with in any category.
I do NOT recommend anyone purchase this system simply because they will never respond to any issue you ever have.
6 years ago
Charles Meves New Holstein, WI
The price is reasonable and it's easy to install. I purchased Simplisafe and am totally satisfied. A great product and easy for anyone to use. I recommend the product for anyone who wants a simple, secure system.
7 years ago
Leigh Karchner New Port Richey, FL
We've had our system for just under 3 weeks and since then, this company announced it was distancing itself from the NRA and would be discontinuing all discounts to NRA supporters. That in itself is discrimination but not they are not answering questions or concerns we have about this system or their unfair business practices. I've sent several emails and posted to their Facebook page without response. Here is the latest:
"Your lack of response to customer's questions about distancing yourself from the NRA and discontinuing the discounts is certainly discrimination against NRA supporters. It's disgusting. Guns don't kill people........... people kill people and you are penalizing and punishing a huge sector of your clientele (and future clientele) that hasn't done anything wrong. Do you think these crazies that committed these horrible acts are NRA supporters? I very seriously doubt it. If that's the case then all the murders committed on a daily basis in Chicago, Baltimore, L.A., and other crime-laden cities run by liberals is also the NRA's fault? Perhaps THAT is blamed on NRA supporters too? That's insanity. Criminals don't support gun laws, don't buy guns legally, and could give two hoots about any of us that support the 2nd Amendment or the NRA. SimpliSafe should be working with the NRA to help protect Americans from crime rather than against it. As usual with liberals, your logic is twisted and totally anti-American."
Businesses like this one should never put themselves into the middle of a political issue and/or public debate, particularly if they are unwilling or unable to justify their actions. In this case, I no longer feel I can trust the safety and security of my home and family to a company that does not back my Constitutional rights under the 2nd Amendment. I have requested an RMA and prepaid shipping label to return our system under their 60 day returns policy and all I receive from them are canned email responses that do not answer or address my questions or concerns. I cannot in good conscience recommend this company for that reason alone, politics aside.
7 years ago
R. Jamestown, NY
I had no problems with the system after they switched out the module in the main station. I quit SimplySafe because of their position regarding the NRA. I don't agree with everything the NRA says, but for Simply Safe to dump them was strictly a political decision because they were afraid they would lose customers....guess what?>. They did....but for the opposite reason! How can a company that's concerned about home security take a position like that? Sorry, but that's my position!
7 years ago
guenter Yuma, AZ
very quick response by monitoring service when alarm goes off, even when prior notice of battery change is planned and action is called in to the monitoring service.
sliding windows can be one drawback for the system and half of the window needs to secured some other way.
8 years ago
Bud
Great great security system!!! When I had a problem not to offen they CAME through ??Love love love it can sleep at nite knowing it's all good . Simplisafe is on guard!! 24/7 ?
8 years ago
Karen Griffith VA
We have had this system for several years and are completely satisfied. We have only had one false alarm, from one motion sensor, cause unknown. The system is easy to install, the service from the alarm company is excellent. We have accidentally set off the alarm twice and the alarm company's response was immediate.
8 years ago
Tom Walsh Meredith, NH
Simple and easy to install.
Received a water alarm the 2nd day we had the system activated and discovered that our water heater had sprung a small leak! Saved the day - suggest adding moisture/water sensor to your order!
8 years ago
Gary E Ruppert
Easy to install. Low monthly fees. Get an extra touch panel because the key fobs don't show you if the alarm system is set. We keep one in the console of the vehicle. Sometimes the key fob did not set or turn off the alarm. With the extra panel you KNOW!
8 years ago
Michael Scott
We have a full SS system and it works great! There IS a camera and there ARE features that let you program things that may not not be immediately apparent.
Works EXACTLY as advertised and it works great!
8 years ago
Dr. & Mrs. D. Troy Pruitt Lincoln, IL
Quick delivery and easy install. Shadows through windows set of motion detectors but adjusted units and operates great!! 2 false alarms, but service was quick to contact us. Recommended to family and friends as a great value and effective coverage. Cats do not set off alarm.
8 years ago
Lavonna kennedy Sacramento, CA
The best company after being with adt this is by far a better co. They call before the police arrive so you don't get charged by the police for false alarm. Adt does not do this .
8 years ago
fredmarler Crossville, TN
System working great. Easy to use. Suggestion: letters to small for senor citizens. Need reading glasses or Big Eye magnifying glass.
Key chain unit to large for men to carry in their pockets. Need smaller size.
I would re-buy and also recommend to family and others.
8 years ago
Review Source
Gracie Adorno Randolph, MA
Love my system. Windows, doors, doorbell, cameras... I feel simply safe in my home. You buy the system... it's yours to keep. If you want to pay for monitoring, it's your choice. I prefer the monitoring. Download and installation is simple. Great Customer Service... 24/7. I highly recommend this system.
2 years ago Edited May 25, 2023
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Mickey Miranda San Antonio, TX
I strongly recommend simply safe as soon as the alarm triggers off, I get a call immediately . I used three entry sensors, one motion sensor, with camera, along with a glass break sensor.
When it comes to the sensors, SimpliSafe's pricing is nicely positioned: it's not as cheap as But it's consistently cheaper than, ADT.
2 years ago
Review Source
Lily Jameson Columbia, SC
Not a good experience. I researched several companies before choosing Simplisafe. According to their website, they seemed to offer everything I needed at an affordable price. But once I got on the phone with the sales rep, he convinced me that I needed more than what I had figured I needed based on their online information. So I listened to him, and it cost quite a bit more (close to $800) for all the equipment he recommended. I then waited for the install.
Ultimately, their equipment did not function in my home because I have metal doors and windows, and metal interferes with the signal to the equipment. So I ended up having to return everything and getting a refund. I feel that one of the most important things they should tell you before you waste time and money on their product is that their system is not compatible with metal doors and windows. It should be underlined, bold, and in all caps on the front page of their website!
3 years ago
Review Source
Hari Iyer New York, NY
No drilling
Easy install
Cellular and Wi-Fi connection backup battery running 24 hours
Glassbreak Sensors
Free cameras with package deals
Best rated
Angie's list super service award winner
A+ rating with the Better Business Bureau (BBB)
3 years ago
Review Source
Robert Oldak McKees Rocks, PA
Very good to deal with any problem. Had my motion sensor going off line and got it fixed in no time. Initially I was disappointed while using a chat and not getting a response, but they texted it to me, this way if I knew I will not loose time at all.
3 years ago
Review Source
Sirdriz77 Fairfield, CT
I currently have simplisafe in my home and I love that I was able to easily install it myself and that adding additional components is easy and the reasonably priced for what you get. I especially love that they have a water leak monitor which really gives added peace of mind. The app is also good and easy to use. The only negative is that it can be buggy at times (especially during updates) and I had to swap out my base station because the first one they sent kept having issues.
3 years ago
Review Source
Ellie Cheyenne, WY
Simplisafe offers a home security experience most companies cannot deliver. With live footage sent to the police it increases the chances of the police taking the alarm seriously and decreases the amount of time it will take them to respond. I always feel safe and secure and know my money is going to good use. A price can it be put on safety.
5 years ago
M Cohrs
Until today, I have had positive experiences with SS. I woke up this morning and found that my garage door was wide open all night. I had armed the alarm from the bedroom, with apparently no problems or notifications that a door was open. The system allows arming with any door or window open with only a brief message from the base which may be in another room and unheard. My expensive ADT system, whatever other faults it had (mostly rising prices) was much better at this. It allowed the arming with open doors, but with explicit commands.
1 year ago
James .L
The system is great, unfortunately their customer support is awful. I bought the system for my Mom and Dad who were in their 80's. After they moved into assisted living, I removed the system, and thought after talking to Simplisafe that everything had been canceled. Yet I am still being billed for Emergency Dispatch Service . So for the 3rd time I called to cancel this $10.81 monthly charge for the cameras that have been stored in a box for 3 years. They require you to supply them with the serial numbers from the camera. After suppling this to them, the charges still were showing up until today, they said that they will cancel the service. Pay close attention to your credit card charges.
1 year ago
Terri OConnor Sacramento, CA
We bought a home 3 years ago from an estate. The former owner, who had outfitted the home with Simplisafe alarm equipment was deceased. I called Simplisafe to get the account put into our name. They refused unless I knew the decedent's phone number, or the trustee would call them. I've held a quantity of equipment since then. In anticipation of Spring Cleaning, I phoned Simplisafe, only to be sent to an outsourced phone system, where the "customer service representative" promptly told me to throw it away. No consideration whatsoever for our landfills, recycling, or further use of perfectly functional equipment.
1 year ago
Ronald Peacock
I purchased and installed Simplisafe with monitoring. A short time later my home was burglarized. The burglars stole a lot of stuff, and even took all the Simplisafe equipment. I purchased and installed it again with monitoring. A few months later I was burglarized a second time and they stole just about everything that was left in the house, including all of the Simplisafe equipment. I called Simplifafe and this time they sent new equipment at no charge. I installed it with monitoring. About six months later the home was buglarized a third time and you guessed it, they also took all of the Simplisafe equipment. As they say, once fooled, twice shy. Took my three times but now I am through with the Simplisafe system.
2 years ago
The Pomfrey Team
Had Simplisafe for years. It is very simple and needed no interaction with customer service. Then I moved and needed them. I spent 7.5 hours on the phone over 7 different conversations and they still could not get a system set up. They put you on hold for 20 mins at a time hoping you will hang up. I didn't, just multitasked until they came back on the line and were surprised I was there. I finally just cancelled and am looking for an alternative right now. You roll the dice with simplisafe....
2 years ago
Mark
Simply Junk. Had already installed system at Townhouse. Added entire new system for my home. Set up was unbelievable. Could not get MOTION SENSORS to work. 2-house first day on phone with Costa Rica (Bryan). Had to do updates, as it arrived from factory NEEDING UPDATES! Got alarms and inside camera to work. Had to charge outside cameras overnight (Bryan indicated this is required). Woke up in morning to find out Cameras charged but WOULD NOT SYNC to base station. Base station needed more updates (apparently for outdoor cameras). Worked 4.5 hours between Costa Rica (again) (Ariana) then Richmond (Aaron) and finally Richmond (Tiffany) to get base station to receive updates. Nothing. BROKEN BASE STATION. Needed to be replaced, Crazy run around from everyone. Very reluctant to replace DEFECTIVE BASE STATION!!!!! Finally got Tiffany to agree to get me replacement, of course alarm system not functional during this period. Will see what happens once new BASE STATION arrives.
2 years ago
Drew Flowers Portland, OR
We’ve been a Simplisafe customer since Oct 2022. We chose it for our business mainly because it was affordable and seemed to have good reviews. The equipment itself is pretty shotty. I’d say once a week I get a notification that one of the sensors is offline and not working. However this past weekend takes the icing on the cake. We had a break in, they broke out a window in our garage door roll gate. Because no doors were opened the alarm wasn’t triggered. The motion sensor that the people would have walked passed multiple times just didn’t sense any motion. We have two cameras which are both suppose to be activated with motion while in away mode, neither of them worked. So essentially 3 pieces of equipment which would have been incredibly useful didn’t work. When I called the customer service to ask WTF happened I spent two hours on the phone with them “trouble shooting” for them to tell me that the cameras and motion sensor didn’t work. Duh, I already told you this, it was literally the reason I called. All of the money in my business was stolen and I have nothing on tape. They’re sending me out new equipment, they didn’t offer any free service at all which was annoying because what am I paying monthly for if the entire reason is to secure my business which their equipment didn’t do. Debating what to do now.
2 years ago Edited February 2, 2023
Janet Jurksaitis Pittsburgh, PA
We purchased our system as a Christmas gift. I called today to add the 4.99/ month service to our outdoor camera that allows you to record. The rep explained they no longer offer that plan the only option is their 9.99/ month plan. I told them the lower plan is still on their website. The rep said they discontinued that plan back in August. So it’s January now and they still advertise it on their site. She said she would message her supervisor and then we sat there for 10 minutes waiting for a reply. Finally I asked to speak with the supervisor (Angie) and she said yes, but it could be a few minutes. 10 minutes later Angie got on the line, repeated everything the rep had said and apologized for the bad info on their site. She offered 4 months free then the 9.99/ month plan would be in effect. We are returning our system for a full refund. Very disappointed in this company. The outdoor camera would lose connection frequently.
3 years ago
Mike Eugene, OR
I’ve had Simply Safe for years, they continue to update their system. I don’t know why they can’t give you one that will last for longer than 12 months. But the last update they sent me the new control base. Called in to get it set up
And the girl set up my bass control and my two keypads but never set up any of my contacts. So all my door and window contacts, motion sensors glass break sensors we’re not connected to my system three weeks after doing this I was broke into the cops never showed up. I have been calling Simply Safe for three months trying to get somebody to talk to me about this issue they all tell me they’re very sorry they can’t believe it happened they all promise me a supervisor will call me back and nobody ever does.
This morning I was on the phone forever an hour waiting for a supervisor to get online with me. They never did. They text the sales rep back-and-forth but they will never ever talk to you they will never ever call you back they will never make a wrong right. It is a cheap system and it is a cheap system for a reason. Unless you’re willing to check everything every single day you do not know if you’re even armed or alarm even if it says armed. Having an armed alarm system with no contacts is nothing but a waste of money. Not to mention the $3000 worth of stuff that I had stolen from me and the damages that were done
4 years ago
Laura Turner West Valley City, UT
I have simplisafe installed in my business in, Magna Utah for the last two years. It is Utah Crystal Sanctuary, we have hundreds of quartz crystals from a few ounces to 50+ pounds, gemstones and gifts. March 18, 2020 7:09 am, we had a 5.7 Earth Quake, it destroyed the inside of my building and almost everything in it. No one was there at the time, alarm had been set the night before. We had to disarm when we got there. Most every thing had crashed to the floor. The damage was bad. Here's the weird part, the alarm had NOT been tripped. If an Earth Quake and all the damage did not set the alarm off, what defense do I have from a burglar. I don't feel secure at all.
5 years ago
Andrew Burgos Las Vegas, NV
Worst system and customer service experience. On 2/20/2020 we received a phone call from Simplisafe and complete silence on their end. After 30 secs or so a lady representative said "Hello" and immediately hung up on me. Before I could return a call Simplisafe called back. Again I received no answer for a good 20 secs or so, finally a lady said "hello" and put me on hold. While on hold I received another call from Simplisafe. I picked up the phone call and received no response. All in total I received 11 phone calls within 28mins with no response on their end and 11, 3 min voicemails. After calling back and finally speaking with a floor manage they had no answer for the calls I was receiving. I informed the floor manager I would like to cancel my service in which he did right away. Simplisafe has displayed they could care less about your worries of a home burglary or concerns with they systems. The floor supervisor Robert best explanation is to go to simplisafe.com and submit an email of my concern. Please avoid simplisafe and pay a little more to have peace of mind for your home and family.
5 years ago
