Shield Security Reviews

Don't do business with this company. They have salespeople who lie. I switched to them from ADT several years ago because the monthly fee was lower and their control box has a feature that allows them to talk to me in an emergency. I got a minor upgrade after my initial 2 year contract. When I agreed to do the upgrade, my fee went up. I was told that it would be a $5 increase but that it included new batteries and a home visit to install them every year. I just called them for the first time in 5 years and was told that my "warranty" does not include batteries and I would have to pay at least $89 for them to come out for anything. I asked why I would have paid the extra money and the rep said she had no idea and got testy. Furthermore, I specifically told the sales guy that I wasn't interested in more than a 2 year extension of my contract. He left that off the app, and the fine print signed me up for 6 years. They want 90% of the cost of the remaining contract value to end it early. Every time I've had to call their office, they are inefficient and rude. I told the most recent person that their service was beyond bad, and she hung up on me. That is no way to run a business. On the few occasions that my alarm has gone off, either I don't get a call at all, or it takes them 15 minutes to call me and ask whether it's for real or not. If it was for real, I'd already have been robbed or killed or whatever. Shield Security Services suck.