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We were approached by a salesman knocking on doors. He sold us on some features that did not work, like remotely controlling our thermostat from a phone. He did not say how long the contract was. A phone call from the company told me it was 5 years. It appears they had a team of salesmen and installers going from state to state. This one was from Utah. The biggest complaint is that my credit card has changed numbers twice since that time. It is always a hassle. One time I gave them a new card number, they billed it but missed a month. Started getting over due notices etc. Contacting them was nearly impossible. Seems like one person does it all. Recently a battery needed to be replaced and we set off the fire alarm by mistake. THe button is unmarked and right next to the battery compartment. Called them and they said that they could not recall a fire alarm. Fireman cae, My 5 years is up thankfully. Terrible customer service.