Security Systems of America
Is This Your Business?Author: Kalicia Bateman
Security Systems of America (SSA) is headquartered in Pittsburgh, Pennsylvania. Its services extend throughout Pennsylvania, Ohio, Maryland, and Virginia. It provides burglar, fire alarm, video surveillance, and home automation services. SSA does not provide specific package and pricing information on its website. It designs its security solutions around the budget of consumers, which means prices may vary depending on specific equipment selected for a package. SSA offers a free security consultation where consumers may customize solutions and receive specific pricing information.
Top Ranked Companies
The Good
- Offers Both Home Automation and Security Features
- Remotely Control Your System
- Professionally Monitored and Installed Systems
- Positive Customer Service Feedback
SSA provides a wide scope of services including burglar alarm systems, fire alarms, video surveillance, and home automation features. Its clients can control their system remotely using the alarm.com app. The app allows consumers to arm/disarm their system as well as control video surveillance and home automation features. SSA monitors its security systems with an in house Underwriter Laboratories listed monitoring center. Its center provides monitoring and emergency response services 24/7. Reviews left on our website were pleased with the quick response time provided by SSA monitoring professionals. Other customer reviewers have had positive interactions with customer service and felt the staff was "friendly and helpful."
The Bad
- Only Available in Select Areas
- Poor Online Transparency
SSA covers a fairly wide area of service, but it does not provide services nationwide. Consumers located outside of Pennsylvania, Ohio, Maryland, and Virginia will have to go through a home security provider servicing their area. One of the most frustrating aspects of SSA services is its lack of online transparency. It provides little to no information about specific package options available, pricing for services, specific equipment included in its packages, or its contract terms. Consumers can take advantage of the free security consultation provided by SSA to obtain specifics, but it requires going through the process of designing a security package before obtaining answers to these questions.
The Bottom Line
SSA does provide a wide scope of services for consumers located in Pennsylvania and the tri-state area. Home and Business owners can benefit from its exceptional customer service and in house monitoring center. While it does have several gaps in upfront information regarding costs and equipment, consumers can take advantage of its free security consultation for more information.
