SafeStreets USA Reviews

ADT customer service is a joke. I live in North West Oregon. When the light to indicate a battery needed changing I was told it was the garage door and they would send be the battery and how to change instructions. The battery they sent was not the garage door battery nor was the garage door the battery that needed changing. It took seven calls to get the right battery for the right door sensor. I had to change the battery myself or pay $107. for someone to come and do it for me. The company I was with in Southern Oregon before moving here would come to the house free of charge and take care of the system. Unfortunately they do service this far North.

For starters! The rep. came to the door and asked if we had the newest alarm model. He then said that Vivint (who we were through) was there brother company, And that our contract was up with them so he would like to give us a security camera for the front door , and street for free for being a loyal customer. We of course agreed since my husband wanted a camera for a while no. He said he would cancel our Vivint account for us as well ( no worries ma'am). So they installed everything, And signing was a little weird, ( I signed an I-Pad, No paperwork) . So the forst of the month rolls around , And I notice that I am being charged still from Vivint, then a week later, ADT. I called both companies and got no where :/.. I finally got sent to a vivint customer care person who told me that we still are under there contract until 2020 . SO NOW! I am being charges=d for noth , And can't get anyone to work with me on this. Vivint told me to cancel all payment from bank for ADT, And send a registered letter to them (who has that kind of money) UUUGH! I talked to ADT safestreets again and they said that someone would contact me ASAP, I have heard nothing since :(.. DO I call again, And be all day on the phone trying to explain all of this again? I am disabled, my brain does not work well under stress. Sorry for the rant.

I have had my SS system for just over a year so I have enough info now to write a review. I gave them only three stars, but only for very good support and response time. The alarm has trigger twice since I've had it, once because a door blew open and the other may have been an actual attempted burglary which was unsuccessful. Response time is better than Vector or ADT (I've had both) although it is outsources like most. Now we come to the hardware, which is junk. I give it a two stars out of five. First, the chime volume on the keypad is not adjustable and is so faint, we can barely hear it coming in the back door from 15 feet away-I've set the alarm off twice for that reason, and my hearing tests fine. Then the chime went mute, so I had them send me a new keypad, which was no better, so that component is nowhere near the quality of my Simon system I had with Vector. In addition, the "siren" on the base unit wouldn't scare a mouse away. I even bought the "super loud" outdoor siren and it is so wimpy, you can barely hear it from inside of the house. In contrast, the outdoor siren that my ADT and Vector systems would wake the dead, so while my SS system does dial the authorities, the most important feature is to scare away the bad guys, which this system will likely not do. Now, I have a smoke alarm that won't quit chirping the "low battery" tone, even though I have now put three batteries in it, so it's going to have to be replaced. I paid $500 for this system (components are actually worth about $150 wholesale), but I wonder how long this junk will last once the warranty is up. If this is only going to be a "break even" for the difference in cost of a fully warranted ADT or Vector system, it's no bargain.

Great monitoring system, however, ADT continues to raise their prices annually, even without receiving any upgrades. I've been with them since 2005 and have not received any upgrades but prices keep going up. Talked to a representative and he tried to blame it on taxes. In 2006 cost was $32.00 + and through the years continually rising to now in 2021 is at $53. Again this is for the basic service, no upgrades. I'm also a Senior Citizen.

There was a promotional offer with them so I went and got it. I really haven't had any problems so far, but I haven't really tested them either. Still, their equipment is good. It has a lot of features on the panel that are very customer friendly, plus there's not a lot of wires so it's not an invasive things. I am a bit frustrated though since I did not receive a copy of my contract. There was something in it about me sending a $100 dollar rebate, but since I didn't have a copy I couldn't send it.

They advertise a lot for the consumer to call and want their product, but once it's installed, they aren't around to help. The service was very "vanilla". When I had some security questions, I wasn't sure who to talk to and was bounced around through their system.

lack of professionalism. bait & switch sales tactics