Qolsys Reviews

Our key pads have been acting up for over 1 week. As a end user I have discovered it has been impossible to find anyone to even come out and look at our keypads to see if it can be fixed. Even going to the Qolsys website there is no provision provided for the end user, or customer. Our system is 1 year, I have had 2 other home alarm systems and to date I have spent a lot of $$ on this Qolsys, almost as much as the 2 other alarm systems combined. At this point we do not see what is the plus side of this system. Seems almost like we are being robbed from a business who seems to have little concern for home alarm systems. Everything has been sub contracted and no contract has left us with any contact information, it is AMAZING. Been looking for 4 days now for a repair person. Calling emailing and now submitting this review. Still do not know who or how to contact the proper people.

I upgraded from their IQ 2 panel to the IQ2 Panel Power G. NOTHING in the documentation says anything about existing image motion sensors not working. You have to purchase DSC sensors and then they don't have instructions on installing them. Their Qolsys tech support is RIDICULOUS and not helpful. VERY SAD. They would have a good product if they only supported it and didn't dance around what it can do. To add insult I needed warranty support for a failed power supply with one of the remote panels I have, even though I've only had it less than a year, they told me it was manufactured 2 years ago and they would not warranty the power supply. PEOPLE Learn from my experience and avoid these systems!!

I purchased and installed Qolsys IQ2 my self ( DIY ). I ask for support of there product for programing but what I received was " we do not help DIY'ers, call your dealer. Now that I have spent all the time and money, I hope I can get enough info to get it working properly?

Waisted 2 hours on hold to get escalated transferred and hung up on Zuzu on 2nd teir was rude unhelpful and couldn't provide help or return code giant waist of time worst returns ever