Northstar Alarm: Read 157 User Reviews From Real Homeowners

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Richard Riggs Spring, TX

Skip this company, they just sold my contract to ADT. ADT doesn't show what Northstar promised. My bill was supposed to drop at the end of 3 year contract; as I was told at time of purchase that is when the equipment is paid off. The customer service line is awful. It is in another country and the phone reps don't understand what is wrong with the equipment. The equipment is poor quality, doorb ell under of over records, font door lock stops working and the panel is always saying it needs to connect to the internet...

1 year ago

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Emma Sanchez San Antonio, TX

Never again! I purchased this system when my sister, who was very ill at the time and couldn't get out of bed to answer door bell in 2016, after her passing I tried to cancel a year later because I couldn't afford the payments of $62. Of course I was not able to do this because I would have to pay a penalty. In 2019 I called again and was told that I could reduce my payments. I agreed to the affordable rate of $43 not realizing that they would extend the contract for for 3 more years. So here I am still paying for a system that does not work. The app is does not work among other issues

2 years ago

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Marlene Guzman Houston, TX

The worst company Cameras never connect to app , I was able to go down a four story house before the app open the front door cameras Sensors never worked up the point if someone went up your front door sometimes it would miss the recording of them walking to it They placed you on a automatic renewal in which if you don’t give them ample time it sets you in another 60 month contract Anytime there tech issue it’s a $99 to come out , and that if they fixed it, fee is still due Don’t even get me started on the the time it takes to get someone on the phone

2 years ago

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Arlo Agren Peoria, AZ

As a customer your be better off just leaving your belongings in the driveway with a sign that says "free" as far as protection is concerned and during the time your alarm is inoperable (75% of the time or better) you still get to pay every month. You'd be hard up to find a worse company overall, you would actually have a hard time finding a company worse at any 1 aspect of security

2 years ago

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Doug Birkofer Murfreesboro, TN

Just a pathetic Company. Account Manager, Nate D told me our contract renews in July 2022 and since we didn’t give the 60 days notice our account would be renewed for a year. When I informed him my family has come across financial hardships and making these payments would be difficult (like so many families) he informed me if we didn’t make payments we would be sent to collections.

2 years ago

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jean willson Slidell, LA

Bought a new home 2019, requested transfer of contract which was never done. Original contract canceled 2021 by NS, no notification. Have been trying to reinstate & reinstall since January 5, 2022. Tech came out 3/Feb, now waiting for wifi extender. Cameras turn off at night, tech support unable to access account. Why am I paying this company?!? As soon as the contract expires I will NOT renew.

2 years ago

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No Name Goshen, IN

Completely bogus company, but they are millionaires. They automatically give you another contract unless you cancel in writing 60 days or more. Keep your elders away from these people or they will scam them. I am on a waiting list to cancel this contract for my mom of 94 yrs old. We have to wait till 2023 for cancelation. These people have no morals. I give them a Completely 0 minus 10.

2 years ago

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Kay See Lubbock, TX

Their product does not work and their solution is just to deactivate it on the control panel. The door bell stopped working and repair tech (from Ft. Worth) came out and the door bell worked for 6 days and another tech (from Lubbock) came out and door bell rang on the outside of the house and not the inside. Tech again came out on Saturday from Ft. Worth (I live in Abilene) and said that our equipment will not work on the platform we are on....Still cannot get NorthStar to do anything. All they want to do is re-set the system from India.

3 years ago

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susan mobley Ellicott City, MD

Robert B. and Jeff D. Very professional individuals and would definitely recommend them to anyone who is looking for a new alarm system

3 years ago

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Kory R. Bothell, WA

This company uses extremely deceptive practices to lock you into contract after contract. They will tell you there is a required equipment upgrade that you must agree to, that extends your contract 36 months. They will require written notice months ahead of when the contract ends and then lie to you about when they need it by. The only way out of the contracts they have tricked yo into is to pay them in full up front. We have paid nearly a year for service on a house we no longer live in, that no one is using, and now they say we must pay 18 months more. RUN from this company.

3 years ago

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Sharon Savage Fort Worth, TX

Robert B and Danny S did a great job explaining everything on install, was polite. We are very happy with today's install.

4 years ago

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Joe Union City, CA

Said they would fix our security system with a renewed contract and they didn’t. 2 years later no security system and I have to pay $2400 out of pocket to switch to another company that is competent. This is after 20 phone calls and finally talking to their top customer service rep who saw that there was no alarm set for 2 years. He said sorry for the inconvenience but when can we get our money.... no one was ever sent out to fix the system. STAY FAR AWAY FROM THIS TOXIC SLUDGE OF A BUSINESS!!

4 years ago

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Leslie FYI , TX

Robert B and Abel were great. They were very professional and friendly. They were very knowledgeable and helped us understand everything.

4 years ago

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darrell cotman Fort Worth, TX

Robert B was awesome. He was fast and also explained everything in great detail. He was very professional and did great work.

4 years ago

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Mandy Oklahoma City, OK

Northstar is not a good alarm company. Why well let me tell you why!!!!! They scam people. They never tell you that you have to send a cancellation letter 60 days prior to when your contact is up or it will roll over another 5 years!!!!! And you can’t cancel it unless you pay the 199.00. They will not fix a sensorif there’s something wrong with it. You have to pay for someone to come check it out!!!! My alarm would go off all the time for no apparent reason all hours of the night. Please don’t waist your money on them

4 years ago

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Lynda-Jo Jackson Fort Worth, TX

Robert B - He did a great job! He was very professional and personable. I would recommend him as a tech whole heartedly.

4 years ago

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carl howell Fort Worth, TX

Robert B He was absolutely amazing and great at explaining to me what my system does and how ro work it. He was also great to talk to.

4 years ago

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Sweetpea’s Creations Fort Worth, TX

Robert B was such an amazing representation of Northstar! I’m so overjoyed by his kindness and attention to everything we needed! He’s awesome!

4 years ago

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lanita pena Fort Worth, TX

Robert B did an amazing job with installing and explaining how everything works and where it went. Definitely recommend him to do other jobs.

4 years ago

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Melinda Bonner Fort Worth, TX

Robert B was very helpful and thorough in his explanations. Very professional and worked in an organized and fast manner.

4 years ago

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Brittany Henderson Arlington, TX

Robert B did an excellent job installing my new system in my home and teaching me the ropes on how to navigate it. A true professional.

4 years ago

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Samantha Marie Arlington, TX

Robert B was extremely professional, efficient and friendly. Appreciate the time in educating our family on the system.

4 years ago

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V Waitman Las Vegas, NV

They are basically scammers. I was talked into signing with them. Had crappy service. Moved from a home I lived in 40 years and couldn't take the awful system. They charged me $99 to REINSTALL a system I didn't have. I am a widow on social security barely making it but they take $47 every month, and I don't have the system! It has been a nightmare to get them NOT to automatically renew my contract. They are scumbags!

4 years ago

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Wayne Austin Greeley, CO

They are not upfront, there service in Co is minimal, my system is always having issues..I asked there sales manager, took a bit for him to answer. Finally he told me.But I have to give them a 90 d notice, if not my contract extends automatic. I asked why." Because it's in the Contract. That's BS.. I don't recall agreeing to that..maybe it's in the fine Print.. misrepresentation

4 years ago

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Shirley Webster, TX

I have had the service for 7 months now and love the doorbell camera. But that is the limit I never received a contract which NorthStar promises to send me monthly. The prior service has never cancelled and I owe over $500 to them. My Sales Rep, Tyson, promised me that NorthStar would cancel the old contract. It has been one Lie after another and I would never recommend them to anyone.

5 years ago

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Jess Hayden Indianapolis, IN

It doesn't work!! I've had a ring camera, and a camera in my house for the past year and they have worked maybe a total of 2 months. I've gotten them replaced after replaced, I was told my internet is phenomenal and high speed (I got it changed because the first time Northstar tried to blame my internet) and they still don't work. Each time after getting a new one they only work for about a week, then they stop working again. I've wasted so much money with Northstar!

5 years ago

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A Allen San Antonio, TX

I sincerely detest this company! I want to cancel but they refuse to let me cancel! They are far too expensive for those on a fixed income. Besides this, they did not provide the services they promised originally. And the system would go off all on it's own. It was terrifying to hear the piercing alarm go off in the middle of the night! A technician was sent out after numerous complaints and the flaw was fixed, but the service is still too expensive!!! I really hate this company and am locked into their awful 5 year contract. A Allen, San Antonio TX.

5 years ago

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Lisa Ochoa

Worst company ever listen to all the bad reviews! They speak the truth. I regret getting them as my security company. They make you feel special for the first year and as years pass quality of service declines. My whole system isn't even working right but they want to charge me 130$ just to come get it back online. So much for lifetime guarantee. On the top list of security companies they are at the bottom. And its no wonder... Hope they go under! They deserve it! Switching to ADT asap!

5 years ago

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aaron Houston, TX

I was in a five(5)yr contract with them paying a high amount of $57 monthly automatic deduction from my bank account and then I wasn't able to cancel because they stated I was in a automatic renewal, that I have to write a 60 day written notice of cancellation. The team they have is very unprofessional that didn't respond back to any of my emails or calls. There is no life time warranty on the equipment if you are no longer with them, so if any sensors break do not waste your time.

7 years ago

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Cindy Renton, WA

1 star is too high of a rating. Our equipment has never worked properly, and they have never made any effort to try and fix it. I have been trying to cancel our alarm for several months now, and they won't respond to any of the written correspondence (using the email address they told me to send the cancellation request to). They won't cancel by calling over the phone. If you want an alarm that works, and a company that will cancel when you request it, stay far away from Northstar.

7 years ago

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Mike

Liar and crooks! They trick you my telling you something about a 18 month renew (which make you think this is the term of contract). Additionally, they use 60 days and 60 months to misled you on the actual contract in five years. I called within 60 days to canceled and that when they stress that you signed a 60 month contract. Now they only wants to talk about how you signed the contract and how it is your responsibility to read the contract. The worst consumer service I have ever experience.

7 years ago

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Rosie Ewing Houston, TX

The initial contact with the company was good. Then the system needed service and that is when things went wrong. As long as the system was working it was theirs, but as soon as service was needed the system was mine. and I had to pay for EVERYTHING.

2 years ago

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Paula Pili Provo, UT

Even after paying off the contract, Northwest will not stop charging me! I was constantly having issues with the equipment and customer service was a joke. I gave them a 3 because my sister decided to keep them and hasn’t had any issues.

2 years ago

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Don Boren American Fork, UT

Used this service when we lived with my parents for a short time. The control pad was pretty low-tech compared with those of Vivint, but it worked fine for my low-tech parents.

5 years ago

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Monica Stevenson

Do yourself a favor and avoid this company. My fault for not reading the fine print but the automatic 18-month renewal is quite the scam. If you do get them and want to cancel your service, MAKE SURE YOU DO IT AT LEAST 60 DAYS before the end of your 60 month contract otherwise you’re stuck for another 18 months with subpar equipment.

1 year ago

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Cherlyn Mckinney Round Rock, TX

This company is terrible! They were fully aware that they were not able to provide their customers service due to AT&T removing their 3G tower. Instead of informing their customers, they continue to charge for services that they were not providing and left faulty equipment in the customers homes! DON’T USE THEM!!!

2 years ago

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Amy Kane Spring, TX

Robert B was super professional! He cleaned up as well! He was super patient in explaining everything!

2 years ago

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Esther Castroville, TX

Horrible company! I cancelled my contract and noticed they were still charging! When I called they said they couldn’t find it and renewed my contract! I was never satisfied with this company and will never recommend! Beware!! This is frustrating!

2 years ago

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Rebeca Rodriguez Indianapolis, IN

Giving them a 1 star is generous. If it was an option I wouldn't give them any. First of all when the salesman came to our home he didn't disclosed right away that he was from this company. He made it seem like he was from ADT (our previous home security system). He was

4 years ago

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Albert Pinchem ,

Robert B and Kenny K did an excellent job installing and teaching us our alarm system. We are very happy!

4 years ago

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Ant Peña Grand Prairie, TX

Robert B. and Graham T. Did an amazing jobs explaining every step of the process during the order and installation

4 years ago

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Ladrante Hyder Ennis, TX

Robert B. Robert was VERY PROFESSIONAL and his customer service was stellar!!!! He is a. TRUE asset to your company.

4 years ago

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Alma Lozoya Arlington, TX

Robert B was very professional and explained everything very clearly. He was very nice and knew what he was doing.

4 years ago

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ERIC PALMER Columbus, GA

We had Northstar installed in my 92 year old Mother's home this past year trying to get customer service to help with issues NO help the intercom dose not work we can hear her but she can not hear us this a problem in trying to talk back in forth. NEED ASSISTANCE WITH THIS!

4 years ago

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Donna Garcia Dallas, TX

Robert B Great job!! Very professional and helpful technician. Very happy with our security system install.

4 years ago

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Aimee De Luna Fort Worth, TX

Robert B was very clean and very organized. Any questions I had were answered and he was as professional at all times.

4 years ago

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Jeanette Kyle, TX

Jordon O was very courteous, very knowledgeable and an all around nice guy. He was also very patient.

4 years ago

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T Moore Arlington, TX

Horrible experience started right after the ink on the contract dried. Customer service is terrible, billing department takes 2 days to call back, no supervisors available, it's like they're stuck in the 90's. Biggest mistake I've made regarding a provider for my home.

4 years ago

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Elizabeth Dean Flint, MI

Committed fraud to get me into a 5-year contract, when I insisted I would not go above 3. Changed the contract to 3 on the top page of the carbon pack, but apparently used a shield so the under copies said 5. Also contract said it was signed day 6 of 19th month.

6 years ago

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James Rhodunda

the worst co. in the world. installation was NEVER put in right. and 100 days later they are still trying to charge me. NEVER 2.3 YOUR SCORE MY SORE - 9.9 AND COUNTING THE WRONG WAY. FORGET RHIS ALARM CO. THE WORLDS WORST !!!!!!!!!!!

7 years ago

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