Nortek Security
Is This Your Business?Author: Kalicia Bateman
Nortek Security & Control LLC is an industrial company that offers nationwide customers with air management, security, and technology products and services. Home security systems utilize radio frequency transmissions and passive infrared detection technologies. No pricing for home security products are listed on the company's website and the equipment is self installed by the customer. 24/7 professional monitoring is available from Alarm.com. Nortek equipment comes with a warranty for one year covering manufacturer defects.
Top Ranked Companies
The Good
- Mobile Remote System Access
- One-Year Manufacturer Warranty
- Personal Emergency Response System
- Complete Home Automation Program
The Bad
- Potential Undisclosed Upfront Costs
- Undisclosed Contract Lengths
- Complicated Installation Setup
- Lack of Monthly Monitoring Information
The home security company does not disclose important information upfront on its corporate website about its products and services. There is no pricing information for equipment and customers are required to pay in full for equipment upfront. While product manuals state monitoring services are available for customers from Alarm.com, no information is provided regarding contract lengths or monthly monitoring rates. Customers may be subject to early termination fees for monitoring service agreements. There is no professional installation option for equipment. The DIY instruction manuals appear to require technical setup steps that may be difficult for some consumers. Customers are required to provide the company with advance written notice on home security equipment purchases. The company's product cancellation policy requires payment from customers for all costs and expenses incurred by the seller as well as a 10 percent additional charge on the total purchase price.
The Bottom Line
Nortek provides nationwide customers with advanced home security technology solutions with 24/7 professional monitoring available from Alarm.com. The DIY-installed systems include complete home automation services, video surveillance technology, intrusion protection, and environmental protection features. Customers must pay upfront for equipment purchases and equipment installation can be difficult for some consumers.
