Innovative Security Services, Inc.
Is This Your Business?1.0
Author: Kalicia Bateman
Innovative Security Services provides professionally installed home security solutions to Minnesota customers in the Twin Cities area. Services include intrusion protection systems, video surveillance, fire safety, home automation, and medical alert monitoring services. The company does not disclose equipment costs or 24/7 professional monitoring rates on its corporate website. Exact pricing for products and services are dependent on customized selections by the customer during an initial home security consultation.
Top Ranked Companies
The Good
- 24/7 Professional Monitoring
- Mobile Remote System Access
- Medical Alert Monitoring Services
- Video Surveillance Technology
The Bad
- No Contract Length Disclosure
- Undisclosed Pricing Information
- No Equipment Warranty Information
- Potential Upfront Costs
The home security company lacks transparency on its corporate website regarding service agreement contract lengths, equipment pricing, monthly monitoring rates, and warranty information. Customers may be required to pay upfront for installation and equipment. Customers may be required to obtain an alarm permit from their local municipality that must be renewed on a yearly basis at their expense. The company's moving policy is also not provided on the corporate website and customers may be subject to a service transfer fee if they wish to move equipment to a new residence. Home security contracts may contain automatic renewal clauses and early termination fees may apply for cancellations prior to contract expiration. Customers may also be held financially responsible for any equipment repair or replacement costs that may arise if warranties are limited or completely unavailable from the company.
The Bottom Line
Innovative Security Services provides its Minnesota customers with custom home security solutions that feature professional installation from certified technicians, mobile remote system access, and 24/7 professional monitoring. However, the home security lacks upfront transparency on its website for equipment costs, monitoring rates, and contract lengths for its service agreements.
