Fort Knox Security Reviews

4.5

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254 User Reviews

7.5

Overall Score

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4.5

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254 User Reviews

7.5

Overall Score

Compare

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Summary of Reviews

Star Rating

4.5

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254 Reviews

Review Breakdown

5 grade

78%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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John Austin, TX

I am a new customer with Fort Knox Security. I must say that the initial contact was good, the middle sales pressure was obnoxious, but the negotiated ending seems to be good. The installation Tech, Matthew, was superb and is the reason that I am a current customer. He was professional, efficient, and honest. He inspired faith in the company and eased any concerns I may have had. In total, I am very satisfied with Fort Knox Security thus far and would certainly recommend them for your consideration.

4 years ago

Reply from Fort Knox Security

Thank you so much, John. We rely on our amazing technicians to show what the company is all about. Glad to hear about your experience.

Jul. 1st, 2021

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Verified Customer

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prasanna Plano, TX

I dont have all the windows security proof and pay close to $32 . Its not bad but not good either. Had to get supplemental home security.

4 years ago

Reply from Fort Knox Security

Thanks for taking the time to leave a review, Prasanna. Please call us. We would love to add sensors to any of your missing windows and show you what separates us from our competitors.

May. 21st, 2021

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Kristina New Waverly, TX

Superior service from Daniel who arranged set up of our system. Allen seemed to be great when he came out for install but then I got the run around when trying to get my security certificate. Daniel was luckily able to take care of it for me.

6 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Verified Customer

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Muhammad Noman Sugar Land, TX

I have service since 1.5 yrs and I didn’t get a chance to use them so I can only say satisfied with customer service

4 years ago

Reply from Fort Knox Security

We are glad to hear you've stayed safe, Muhammad. Thank you.

May. 27th, 2021

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Verified Customer

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Ebony Little Elm, TX

Decent experience, sometimes the doorbell camera lags and I hate that it can’t be viewed while on an active call.

4 years ago

Reply from Fort Knox Security

Thank you, Ebony. We are constantly innovating our equipment technologies and are diligently working to fix this issue.

May. 8th, 2021

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Verified Customer

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Clara Whitfield Mesquite, TX

Had issues with Installation Tech but they were resolved amicably.

4 years ago

Reply from Fort Knox Security

Sorry you experienced issues with the installation tech, but I am relieved to see we could resolve the problem quickly. Thank you for taking the time to leave a review, Clara.

May. 27th, 2021

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Verified Customer

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Linda Mansfield, TX

Little confusing to learn how to use the system at first. Still learning. 😁

4 years ago

Reply from Fort Knox Security

We would love to answer any questions you have regarding your security system and how to use it, Linda. Please reach out to customer service at (469)907-1550.

May. 27th, 2021

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Verified Customer

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William Stevens Denton, TX

For some reason I can not play Saved Video form the garage camera.

4 years ago

Reply from Fort Knox Security

Sorry you are having this issue, William. If you call us at (469)907-1550, we will help you get this fixed ASAP.

May. 18th, 2021

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Verified Customer

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Jimmy Thomas

Good experience nice work, customer service very good, monthly payment is okey

4 years ago

Reply from Fort Knox Security

Glad you had a good experience, Jimmy.

May. 7th, 2021

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Verified Customer

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bob Anna, TX

seems like a good company and staff seems well informed

4 years ago

Reply from Fort Knox Security

Our courteous and trained staff are here for you, Bob!

May. 20th, 2021

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Verified Customer

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Sakyia Tarver Arlington, TX

Very knowledgeable, customer service is on point

4 years ago

Reply from Fort Knox Security

Thanks a ton, Sakyia.

May. 18th, 2021

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Verified Customer

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David Houston, TX

Very easy installation. Tech was extremely knowledgeable.

4 years ago

Reply from Fort Knox Security

Thank you, David.

May. 18th, 2021

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Verified Customer

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Staci Blakemore Desoto, TX

I really don't I received my alerts in a timely manner

4 years ago

Reply from Fort Knox Security

Thank you, Staci.

May. 8th, 2021

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Susan J Houston, TX

Everything was great, the only thing I wished they would have done was leave written instructions for the keypad

4 years ago

Reply from Fort Knox Security

Glad to hear you had a great experience, Susan. Please reach out to customer service (469)907-1550 and we would love to give you the instructions you need to properly work your home security system.

May. 7th, 2021

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Shjoro Los Angeles, CA

Marquis was awesome and system was set up quick. Won’t know much about the service until I actually have to use it.

6 years ago

Reply from Fort Knox Security

Thank you for the review Shjoro!

Aug. 18th, 2020

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Emanuel Mercado Duncanville, TX

Love the idea of arming and disarming my alarm wherever I'm at. Plus great equipment

7 years ago

Reply from Fort Knox Security

Thank you!

Sep. 3rd, 2020