Fort Knox Security Reviews

4.5

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254 User Reviews

7.5

Overall Score

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4.5

star star star star star_half

254 User Reviews

7.5

Overall Score

Compare

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Summary of Reviews

Star Rating

4.5

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254 Reviews

Review Breakdown

5 grade

78%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Kevin Little Elgin, TX

It’s ok. Don’t care for the exposed wires and the system using outlets. More of a DYI install than a professional installation. It’s an ok set up but would prefer the wiring to be wired to the house and not plugged.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Kevin. Please reach out to customer service (469)907-1550 so that we can help you resolve this issue.

May. 8th, 2021

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Verified Customer

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Joseph lopez San Antonio, TX

Was told I would have three months free starting the service and didn’t happen. By second month I needed to pay, that just shows me not a company of its word.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Joseph. Our technicians follow a high code of ethics and are trained to be as transparent as possible when providing the details of your security system agreement. Please reach out so we can fix this for you.

May. 7th, 2021

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Verified Customer

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Gordon San Antonio, TX

The system isn’t communicating with the main frame and I get messages each month to manually test the system. I didn’t sign up for this.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your issue, Gordon. Please reach out to customer service (469)907-1550
and we will have this issue fixed for you promptly.

May. 18th, 2021

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Verified Customer

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Larry Fulenwider Mesquite, TX

We are having camera issues and we have been told twice someone would come and check the issue, but no call and no one has shown up.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your camera issues, Larry. Please reach out to customer service at (469)907-1550 and we would be happy to resolve this issue for you.

May. 7th, 2021

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Kishore V Pflugerville, TX

When I called Fort Knox promised me that all safety precautions will be followed and Technician will come accordingly but , though the installation was good, the technician did not follow the safety precautions like wearing a glove or wearing a mask. We were scared because of COVID

5 years ago

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Verified Customer

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Ritesh singh Irving, TX

Its good for the price. Contract is too long to maintain. All other services are good and worth the money

4 years ago

Reply from Fort Knox Security

Thank you, Ritesh. We have different contract options available. Glad to hear you are enjoying our services.

May. 7th, 2021

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Verified Customer

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Anonymous Irving, TX

Security is fine. The payment was changed to credit card to checking account not approved by me

4 years ago

Reply from Fort Knox Security

Sorry to hear about this change. Please call us (469)907-1550 so we can get this fixed for you.

May. 18th, 2021

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Verified Customer

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Joseph Lopez San Antonio, TX

Systems are running with a 8-12 minute delay and hasn’t updated.

4 years ago

Reply from Fort Knox Security

Sorry you are running into this issue, Joseph. Please call (469)907-1550 and customer service will work out this issue for you.

May. 18th, 2021

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Verified Customer

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Dennis Cotten Dayton, TX

3 alarms that we set off and no response!

4 years ago

Reply from Fort Knox Security

Thanks for taking the time to leave a review, Dennis. It sounds like you might be having issues with your alarm system, we would love to run a checkup on your system. Please reach out directly to (469)907-1550.

May. 21st, 2021

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Verified Customer

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Samir Yousef Humble, TX

Alot of time the camera is not working we try and try

4 years ago

Reply from Fort Knox Security

Sorry to hear about your camera issue, Samir. Reach out to customer service (469)907-1550
and we will have this issue fixed for you immediately.

May. 18th, 2021