Fort Knox Security Reviews

4.5

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254 User Reviews

7.5

Overall Score

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4.5

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254 User Reviews

7.5

Overall Score

Compare

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Summary of Reviews

Star Rating

4.5

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254 Reviews

Review Breakdown

5 grade

78%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Ken Humble, TX

The transition during Covid left me hanging with an installation fee (unpaid) and my install remains incomplete still today at 7 months and counting. My guess is that Ft Knox got a lil PPP help and are doing fine. Customers hold the crap tho. **STAY AWAY**

4 years ago

Reply from Fort Knox Security

Sorry to hear about your troubling transition during Covid, Ken. Covid has caused many issues that we are committed to overcoming. We have been in business for over a decade and have become one of the fastest-growing security companies due to our commitment to our customers and quality service.

Please call us at (469)907-1550, and we would be happy to finish your installation process.

May. 27th, 2021

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Verified Customer

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Avinash Austin, TX

Initial setup was not so good, they charged me for an issue they were not able to fix on my existing pre-wiring forcing me to bye their wireless window sensors, and they charged me for wireless glass breakers as they do not have wired ones

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Avinash. Unfortunately, your pre-existing equipment was not compatible with our system. Though our reps will offer security amenities they believe would suit your home, they would never force you to buy any unnecessary equipment.

May. 27th, 2021

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Verified Customer

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Dennis Weatherford, TX

They kept showing I was late on my monthly payment when it was set up for auto pay on day one the only way I could stop this from appearing late was to take if off of auto pay and pay it when the due date says

4 years ago

Reply from Fort Knox Security

Dennis, I'm sorry to hear about your payment issues. If you could call us at (469)907-1550, we would love to help you set up auto-pay for the correct date, and reimburse any late fees accrued due to any negligence.

May. 27th, 2021

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Verified Customer

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Sara Belton, TX

The sales and installation team was great! However, the system promised is not meeting our needs. I have been waiting for a callback to resolve a major issue for well over a month. Not happy at all.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Sara. Can you please elaborate further on what major issue you are having? You can call support directly at (469) 907-1550, and we can have a tech look further into your issues and make sure all your needs are met.

May. 27th, 2021

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Scott Nix Baytown, TX

The sales person told me that I was able to have 8 cameras for my house, with no problems,which ended up not being the case. I called and spoke to the manager, Seth, who stated that he would PERSONALLY handle my case and make sure that everything was good to go. There were problems with the install, and I never heard back from Seth again, despite his PROMISES that he would check back with me, and I put in repeated calls to speak to him.... crickets... nothing at all from Seth. It took over a week to complete the install. The technician was OUTSTANDING, very professional and kind. none of this was his fault in anyway. I would, however, recommend going with another company, as this one lacks communication skills, doesn't follow through on promises, and is very sub par as of this writing.

6 years ago

Reply from Fort Knox Security

Thank you for being patient with us as we have experienced on personnel changes. Also thank you for leaving us such a detailed review. We will be reviewing your comments with the team and hope to use this situation to grow and get better.

Aug. 18th, 2020

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Verified Customer

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anh tri nguyen Houston, TX

Lack of paper work. No phones. Paid for onsite service but when Tẽxas Freeze cause power loss contact 360 security they charge $25 for coming over.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Anh. We make our paperwork as detailed as possible. If you ever have any questions our phone number for customer service is (469)907-1550.

May. 7th, 2021

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Verified Customer

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Jeanine LeBleu Brookshire, TX

There are constant problems with the system and they do nothing about it when I lose service without me calling them. Aren’t they supposed to be monitoring it?

4 years ago

Reply from Fort Knox Security

Sorry to hear of your issue, Jeanine. Yes, we are monitoring. We offer 24/7 home alarm monitoring at a low monthly rate. Please reach out if we can assist you in any way.

May. 7th, 2021

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Verified Customer

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Enrique Rodriguez San Antonio, TX

Camera go offline alot have to constantly go out a reconnect my self. There WiFi network for the cameras themselves. I’m just tired of it.

4 years ago

Reply from Fort Knox Security

Sorry you are having this issue with your camera, Enrique. If you call (469)907-1550
we will have customer service help you fix this issue.

May. 18th, 2021

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Verified Customer

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A Semmelrock Conroe, TX

Pushy sales people. No instructions on operation of system

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Mr. Smmelrock. Please call customer service (469)907-1550, and we will give you all the necessary information to properly use your security system.

May. 18th, 2021

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Michael C League City, TX

Not forthcoming about themselves and withholding their information to me, the costumer.

6 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020