Fort Knox Security: Read 254 User Reviews From Real Homeowners

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Verified Customer

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Dixie Shinn Farmersville, TX

They put the wrong code in and it won’t cut the thing off. I don’t have time to have them come out again. The installer got on my Ipad and I didn’t know what he was doing and when he left I looked to see what he had done and he had signed all the forms for me and I have no idea what all he signed. I thought he was okay until I saw this. I need another remote but the person I talked to said he couldn’t do that. I would have to call another number and I didn’t have time to mess with it. I am 84 years old and my son lives next door and if he had to come up here to check on me he has no way of turning the system off because the code that I told the guy to put in does not work. As soon as I get the time I am going to another company

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Dixie. We value you as a part of the Fort Knox Family and promise to make this right. Please call (469)907-1550, and we will send someone out to reset your code and fix any other issues you may have.

May. 18th, 2021

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Verified Customer

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Alfredo Souza Fort Worth, TX

Customer service sucks, the equipment the expert recommended was not the equipment needed, they just wanted to make the sale ones of trying to understand what was really needed.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Alfredo. Our security specialists really do want to get you set up with the right equipment that fits you. We would love to revisit your system and reconfigure your setup as needed.

May. 21st, 2021

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Praveen Frisco, TX

The app never works. The wall unit doesn't show proper lights. Previous security company immediately call me but Fort know when security went off 10 times i got call may be only once.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Praveen. Please call us at (469)907-1550 and we will get your app up and running and address any other issues you may have.

May. 18th, 2021

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Frances Ramos Houston, TX

its ok - with Xfinity I was able to go back on see what happened .. this is just a camera to view at the moment Dont Like but am stuck with contract never received sign for yard.. i use my Xfinity sign

4 years ago

Reply from Fort Knox Security

Frances, were sorry to hear about your experience. Please call us (469)907-1550 and we will help you access your recorded footage and send out a yard sign immediately.

May. 18th, 2021

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Sylvia McAdams Garland, TX

Do not do business with FORT KNOX SECURITY SERVICES. They advertise $15.95. My bill is $65.00 month. Going through divorce . Needed to reduce bills. Call to see if they could help. They could not because of my contract. I paid a portion of my bill on Friday. On Tuesday the app was blocked. Today, I received a letter today saying they were going to do two thing....Take action to deactivated with no possibility of reactivation and they are going to have a lien put against my property. Really, I will never reactivate with you. I will make it a point to let people know not to do business with FORT KNOT SECUIRITY IN MCKINNEY TX...…. I GOING TO POST THE LETTER ON FACEBOOK. Just so they will know how FORT KNOT does business.

6 years ago

Reply from Fort Knox Security

Hey Sylvia,

Thanks for the message. We think this review is for the wrong company. It looks like your contract is with Alert 360, not Fort Knox Security. After speaking with them, the logs showed they tried to contact you over 30 times regarding your past-due payments, but never heard back from you. If you could please reach out to them they would be able to help you out. If you could also move this review over to their page instead of ours it would be much appreciated. If there is anything else we can do to help, please let us know.

Jan. 24th, 2019

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Rosy Dallas, TX

I called & Spoke to Sam regarding some concerns I had as a new Potential customer. He answered me in confirming that if we choose their services and later have issues with the equipment, we will need to pay them $89.00 to come out plus(+) any & all additional charges to fix the issues, every time (additional expensive charges, a common complaint in the bad reviews). He also confirmed that they do run an inquiry on your credit, and that they do automatically renew your contract for 1 year after your initial contract (also in the bad reviews). He wanted to send someone that very day to sign me up. I nicely mentioned I didn't like the idea of having to pay everytime for them to reassure the equipment is in proper working condition, IF Needed. He instantly got Loud & very Rude. I couldn't believe how quickly & without reason his attitude changed & ended the call. Makes me wonder how they treat their customers that are already binded into contracts (Oh wait, bad rude customer service is stressed in the bad reviews).

7 years ago

Reply from Fort Knox Security

Hey Rosy, thank you for the review. We always strive to provide superior customer service, which is why we are Texas rated #1 in Customer Satisfaction. Like when you sign up with any utility, or cable provider where equipment is used in the home, a utility/soft credit check is always required. Sam is one of our brightest and most kind Sales Representatives we have. But we are always looking to improve and appreciate your feedback. If there is anything else we can do to earn your business please let us know.

May. 3rd, 2019

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Verified Customer

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Raymond Vasquez Buda, TX

The connection is always bad. Takes a long time to load videos. Also you only get a limited amount of videos before you have to get the company to reset it for you.

4 years ago

Reply from Fort Knox Security

We would love to run a diagnostic on your security system, Raymond. Please reach out to support at (469)907-1550, and we'll help you find the source of your connection issues.

Jun. 3rd, 2021

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Laketha Floyd Plano, TX

Horrible from the start, I was lied to about my rate, the installer showed up, and charged me a different rate than I was given by phone. If I could cancel I would.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Laketha. Please call customer service at (469)907-1550 so we can discuss getting you the proper rate for your security system.

May. 8th, 2021

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C Hayes Ottawa, ON

DO NOT FALL FOR THE RATING ADVERTISED! The monthly monitoring rate was better than others in the area and the service seemed to work. However, look out for the fine print on the contract. COVID caused us to close our business and we were late making payments. They closed our account and billed us for the remaining contract amount of 778.10. Even sent it to collections. They would not budge on reinstating us even after the past due amount had been paid in full.

5 years ago

Reply from Fort Knox Security

We are sorry that you've had a bad experience. It looks like however, this is an issue with the monitoring company, Alert360, which is who you signed a contract with. We are Fort Knox, which looks like we did install the equipment for you but the complaint you have is with the monitoring station. If you could please move this review to the appropriate company we would greatly appreciate it.

Sep. 14th, 2020

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J.R. Houston, TX

It was very unfriendly. Always question what I said . Alway thought I was lying.. Totally unprofessional and even my daughter said he was rued. He didn’t even wait to complete the job and is wasting my time to come back to complete the job. If it was up to me he would pay me 350.00 for putting up with his. He had attitude from jump when I asked him did he have shoe covers. When I asked him a question it was like pulling teeth out. Like I was bothering him.

5 years ago

Reply from Fort Knox Security

Im sorry to hear our service was unsatisfactory J.R. Our business model is based on customer service and we hold ourselves to the highest standard. We will pull your account and review your comments with the team. Thank you for giving us the opportunity to grow and get better.

Aug. 18th, 2020

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Kathy B Grapevine, TX

I couldn't even get to the point of being a user. I asked for a sales advisor to come to my home to assess my current system and make recommendations for upgrading or replacing the system. The phone sales person said they do not provide in person consultation an only sell by phone. Sorry, but I want someone that knows there stuff and can help me understand what I need. What's the best way to drive yourself out of business .... never offer the upfront salesmanship it takes to win the account.

5 years ago

Reply from Fort Knox Security

Thank you for your feedback Kathy. In light of Covid, we try to have as minimum in person contact as possible with our customers. This is why we are currently only doing over the phone consultations.

Aug. 12th, 2020

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Sidney Nice Humble, TX

I tried to be their customer - but they used the CLASSIC BAIT AND SWITCH - Told me in writing - TWICE - "FREE Lifetime Warranty" (July 5th,2019) PROTECT 360 PACKAGE @ $29.95 / MO -1 LED TOUCHSCREEN KEYPAD -1 LTE CELL MODULE -6 DOOR SENSORS -3 MOTION SENSORS -1 SIREN -1 BACK-UP POWER SUPPLY (12 Hour Life) -2 YARD SIGNS -3 WINDOW DECALS -FREE Activation/Installation -FREE Lifetime Warranty -SMASH/CRASH PROOF And when I attempted to order - they raised the price.

6 years ago

Reply from Fort Knox Security

Sorry to hear our customer process was unsatisfactory Sidney! I will pull your account and review your comments with the team. Our company is focused on customer service and satisfaction. We will review your comments with the team to help us grow going forward.

Aug. 18th, 2020

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Pritam Mulay Katy, TX

Their equipment is poor quality failed within a year. Have been using ADT for several years never had any equipment failure.

4 years ago

Reply from Fort Knox Security

Sorry about your experience with our equipment, Pritam. ADT is an authorized dealer of alarm. com products, which is the same equipment we use for our security systems.

May. 21st, 2021

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Billy Conroy Keller, TX

Cameras at the shop have never. Have had them check with no help. Try to blame at the internet but everyone elses cameras work

4 years ago

Reply from Fort Knox Security

Sorry to hear about your camera issues, Billy. Please contact customer support (469)907-1550
and we will make sure your cameras are up and running in no time.

May. 18th, 2021

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Scott Schoultz Crosby, TX

Not good at all. The tech that installed the cameras literally was the laziest person I’ve ever met. Did horrible work.

4 years ago

Reply from Fort Knox Security

We are so sorry to hear about your experience, Scott. Can you please reach out to customer service (469-907-1550) so that we can make this right.

May. 7th, 2021

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SYED NADEEM ZAIDI Denton, TX

Dictation came over Sean horrible had to reschedule with another one salesperson promised things that didn't exist talk to supervisor could not do anything extra for inconvenience lost my business forever one want to deal with a company who can't afford to lose $300 to satisfied customer

6 years ago

Reply from Fort Knox Security

Hey Syed. Thank you for your input. We always srtive for the best customer service possible. We do our best to provide low cost services. However, there is a limit on the amount of free equipment we are able to give to each customer. At the end of the day, we have to have enough revenue to keep our doors open. We are sending this to the Service Manager to see if there is anything else we can do. You should hear from us shortly.

May. 3rd, 2019

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Butch Hupp Austin, TX

Absolute worst company/salesman I ever had the misfortune to come in contact with! Said one price online, then quoted another when they installer got here, and called salesman to get lower price, but still was over 50% higher than first quoted. When I turned down the service the salesman got very irritated and rude. Will never use this company.

7 years ago

Reply from Fort Knox Security

Thank you!

Sep. 3rd, 2020

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Joseph Ingram Crandall, TX

I think that's wrong that you can't pay for the whole year at one time you got to pay month by month

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Joseph. You are able to pay your equipment off, but our alarm monitoring service has to be charged monthly. Aside from that fact, we hope you are enjoying Fort Knox Security.

May. 7th, 2021

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Laketha Floyd Plano, TX

Sales Representative was dishonest, price was changed when, I wouldn't recommend them to anyone.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Laketha.

All of our terms and conditions are outlined directly in your agreements. Could you please provide us with the name of the sales rep you spoke with? We pride ourselves on our great customer service and transparent easy to understand products. Please reach out to our support team at (469) 907-1550, so that we can investigate this matter further.

May. 27th, 2021

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Floyd San Antonio, TX

Numerous problems with installed equipment and poor customer service.

4 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Floyd. We would love to fix any problems you're having with your security equipment. Will you please reach out to (469)907-1550 or message us so we can make this right.

May. 21st, 2021

Fort Knox Security Reviews

Summary of Reviews