Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Verified Customer

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Mary Lou Weber Erie, PA

Tried to cancel last year. When I called was told to email the request to the cancellation dept. Unfortunately, did not see the clause on the contract that said cancellation must be one month in advance. The person I spoke to at that time in the "cancellation dept." was very condescending and said I would have to continue for another year or pay for the next year to cancel. Needless to say, I didn't cancel at that time. He was not a very good rep for your company. Wish I had written down his name at the time.

4 years ago

Reply from Fluent Home

Hello Mary Lou, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Ollie Kovaluk

I was very happy with Fluent first years. It seems that since it switched API, the service is not the same. Fluent rep used to come, when he was in my area, and check on my system just to make sure I’m okay. That does not happen anymore. I’m paying $42/month and I’m doing their tech work...had to replace the CM battery, wall monitor battery, then when I couldn’t climb up to replace the battery in the hall monitor, I couldn’t do that. Then I received an email telling me that if I didn’t send back the old hall monitor, they were going to charge me!

4 years ago

Reply from Fluent Home

Hello Ollie, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Gina Shymko

Up until the last month, I had been happy with Fluent. However, we recently had a fire in our shop. The heat and smoke were intense but the alarm didn’t go off until the shop was at an extremely high heat. The monitors were, by this time, melted. I was able to get help from a lady, after two futile attempts with other staff, who heyme disarm the two alarms in the shop and stop the incessant beeping of the security system. Up until this point, we had no concerns about our security system and hope to get it up and running again when the shop has been renovated.

4 years ago

Reply from Fluent Home

Hello Gina, I am sorry you had a bad experience. . We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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James

Few years ago our home phone line was cut from construction 1/4 mile from home. At that time we found out that our Fluent alarm system was only linked to home phone line and not cell. If alarm was activated for break in etc there was no way we could of been notified. Also have had other problems with Fluent system which took few years to remedy.

4 years ago

Reply from Fluent Home

Hello James, I am sorry you had that experience. We would love the opportunity to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 29th, 2021

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Verified Customer

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Why you sent the email Bedford, OH

I have been with them several years and I have had issue with my console and they are trying to have me fix it. I am not a technician nor do I have 2 hrs to be on the phone not to accomplish the issue. I also don’t like that they ask password before making sure everything is ok.

4 years ago

Reply from Fluent Home

Hello, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 4th, 2021

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Verified Customer

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Juanita Crockett Cleveland, OH

Replacement sensor I was sent was defective. I was told they would not replace it and I would have to pay for replacement. The cameras I added have only worked spasmodically. They no longer take a charge and are now useless.

4 years ago

Reply from Fluent Home

Hello Juanita, I am sorry you had a bad experience. How can I correct this for you ? We would love to hear from you and troubleshoot some of the technical issues you are experiencing! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Steve Kalispell, MT

Support has issues. I can’t get anybody to come out here. If they do show up they don’t have the batteries to replace the ones that need replacing. It works except for the issues.

4 years ago

Reply from Fluent Home

Hello Steve, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 8th, 2021

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Verified Customer

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Jillian Denver, CO

The best thing about having Fluent Security is the peace of mind knowing that my house is safe and monitored. The equipment is updated and working well. They always honor integrity. They are pretty responsive.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that we have helped provide you with peace of mind and have been responsive when you need us. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Nathan

In the first few years we had Fluent, they were very attentive, but once we signed on for a second term, they lost interest in us, despite the fact that we are paying absolutely top dollar compared to competitors.

4 years ago

Reply from Fluent Home

Hello Nathan, Thank you for your review! We would love for you to call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Debbie Latham Salem, OR

I am extremely upset with Fluent right now. I got a phone call the other day about updating my equipment due to FCC negating 3g and going to 4g for security systems. I was told there would be no cost to me to upgrade the system. OK, so I agreed to have tech come to my house. He came yesterday and to discover that this change is made only if I sign up for another 3 years contract. However, I still have 1 1/2 years on current contract. I wasn't planning to continue with their service when my current contract ran out, so I didn't do the upgrade. This is a bait and switch technique and I'm not happy about it. It's not my fault the FCC is upgrading and the equipment should be upgraded for free for current customers. What are you going to do about this Fluent!!!???

4 years ago

Reply from Fluent Home

Hello Debbie,

Thank you for speaking to our technician while he was on site. The reason you would pay to upgrade the communication device is outlined in Section 9 of your alarm monitoring agreement. Just like you, Fluent Home has no control over the sunsetting of the 3G cellular network. We are simply providing affordable options to our clients.

If you have a reliable WiFi connection, Fluent Home can switch your primary communication to utilize your WiFi, however, if your internet were to go down, your system would not be able to communicate with our monitoring station.

We are here to help and would be happy to have a member of our technical support team review the pros and cons of each option.

Thank you!

Nov. 22nd, 2021

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queenloo@aol.com Reno, NV

I have a defective security panel. I have called and gone through tech support as well as customer service 4 times. Today was my 5th phone call to fluent to resolve this issue. I must say I was very irritated due to no lasting resolution with this security panel until today. Today, I was lucky enough to speak with customer support employee, Ashrita! She handled the situation with understanding and grace. Your company is so lucky to have her as an employee. I wish all companies had employees like her. She listened to me complain and then quickly resolved the issue. I went from being annoyed to extremely pleased. She deserves all the credit. I wish I could give her a raise! She deserves it! Thank you, Laura N

4 years ago

Reply from Fluent Home

Thank you Laura for the amazing review!! I love hearing how our caring staff have helped make our customers smile and give a positive experience!!!! I will make sure Ashrita gets kudos for what she did for you!! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Gerald Pierce Lac La Biche, AB

On June 11, 2021, we were assisted by Kirstie and her service was excellent! She was reliable and dependable and honored her word. She resolved our concerns and she did so in a timely manner. Also, on May 17, 2021 a technician came to our home with the intent to install security cameras that we had ordered. He was very honest and gave us excellent service but told us Fluent cameras would not work for us due to our poor internet. However, all other dealings we had with Fluent support staff/ management since May4, 2021 up until the present time was terrible and completely unacceptable! We made multiple phone calls to Fluent during this time period and dealt with Mitchel, Kurt, Misclee, Emlma, John, Jason, Josh, and Nicholas. For the most part, none of them returned calls when promised and nobody resolved our requests for service ! On top of that, on many, many occasions when we called Fluent, we spent hours and hours waiting on the phone when we were put on hold waiting for someone to help us. As an example, prior to speaking to Kirstie today, we were put on hold for 3 hours and 44 minutes waiting for Nicholas to get back to us! He never did get back to us so we finally requested a callback. Kirstie provided the callback and, as already mentioned, gave exemplary service. We are satisfied with the home security provided by Fluent, but are extremely dissatisfied with customer service and communication.

4 years ago

Reply from Fluent Home

Hello Gerald, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 3rd, 2021

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Stephanie Howse ,

We became fluent customers in 2019. The previous alarm company had a flood sensor that was supposedly working and didn’t alert us to water in our basement. So we had a flood and had $30000 in damages. We switched to fluent , who used the same flood sensor from ADT, said it was working. I had an alert Monday eve around 7. I called customer support who said they did not have the flood sensor in the monitoring system. We tried to add it unsuccessfully. I was very upset by this, as we thought we were protected from a potential flood but were not. I spoke with a lady Diya, she was great and sent us a free sensor( was worth $150}. I want to thank her, she was very professional and understanding. This has changed my opinion of fluent, so hoping their customer service continues in the manner as Diya performed.

5 years ago

Reply from Fluent Home

Hey Stephanie,

We'd like to make this right for you and get a new sensor sent out. We were unable to locate your account by just your name. Would you mind sending us your address, and we'll get this looked after right away!

Apr. 15th, 2020

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Verified Customer

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Cindy Lund Havre, MT

Exterior camera system is lousy. I'm tied into a long term contract and am stuck with them. The interior cameras are good, outside cameras are shut off.

4 years ago

Reply from Fluent Home

Hello Cindy, i am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Cindy Galloway, OH

Poor invoice procedures & record keeping of payments. No newsletters or other communications other than attempting to collect on an already made payment.

4 years ago

Reply from Fluent Home

Hello Cindy, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Greg

They should offer their good standing customers the best rate without having to play negotiating game between their departments and what certain departments can offer

4 years ago

Reply from Fluent Home

Hello Greg, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss your account with you!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Y.Mucker Louisville, KY

My experience with Fluent has been rocky for over 5yrs but I hung in with them. I recently got new cameras that a friend helped to activate to my tv monitor. When I needed additional help after my best friend's initial help I called Fluent Tech Dept. Richard H is a technician who was very helpful and very understanding. He put in the time to make the system work with my TV Monitor as well as gave good advice to upgrade my internet speed. Hats Off to Rich for his good work and making a good name for Fluent! Rich The Tech is 5 Stars. Y.Mucker

4 years ago

Reply from Fluent Home

Hello Y.Mucker, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

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Verified Customer

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Karen Grosso

Last time we renewed we agreed to a lower price than you are currently charging and have ignored all my emails to try to deal with it

4 years ago

Reply from Fluent Home

Hello Karen, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Vega Toledo, OH

Tried to call them about a false alarm and kept getting put on hold. And they want $100 just to move a sensor on our front door.

4 years ago

Reply from Fluent Home

Hello Vega, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Gilbert Pittsburgh, PA

They don’t give complete information when you sign up. The equipment is okay. It is security. They just need to be upfront.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear that you did not feel you had a complete understanding at the time of signing up for the service. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you!

Nov. 8th, 2021

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Verified Customer

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Charlotte Youngstown, OH

Customer service is attentive and answer with a pleasant smile. There are no real problems. When the smoke detector goes off, they do call.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a good experience with our support team as well as with the service when the alarm does sound. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Walter Toledo, OH

I feel very secure with the alarm system on the house. It seems very accurate. But, there is no one in our area to come out and service it.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that you have found the service to be accurate and that this has helped you to feel secure. Thank you for the feedback in reference to the area technicians. Thank you!

Nov. 8th, 2021

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Verified Customer

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Sandi McClaughry Salem, OR

System is good but have problems with getting information on how to change out the batteries on the sensors located within the house.

4 years ago

Reply from Fluent Home

Hello Sandi, Thank you for taking the time to write this awesome review!! We would love to assist you with any information you may need. Please call us at 855.238.4826. Look forward to hearing from you! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Marg Taylor

Generally it takes too long to have your call returned or answered but lately it’s gotten a little better as I understand they Have hired more call-center staff. Today’s technical support person was very helpful and perseverance and tried numerous things to get numerous issues at two houses dealt with! Thank you Oliver!

4 years ago

Reply from Fluent Home

Hello Marg, Thank you for the amazing review!! We love hearing how are staffed have been able to help our customers!!! Thank you again for the amazing review!!!!

Nov. 3rd, 2021

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Marilyn Meridian, ID

I have been with them a little over a year, I am not at satisfied with the time in between the alarm going off and the time it takes to get a phone call to make sure your ok. And each time it is longer. It's not often it happens but hopefully it will never be anything serious.

5 years ago

Reply from Fluent Home

Hello, we are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can locate your account? Once we are able to locate your account we can send this information to our Monitoring Station to request they call out it a timeframe that works best for you!

Nov. 6th, 2020

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James Gray Ennis, TX

Michelle work with me today, she had lot's of patient with me because I had some issues. She was professional and got my system up running Again! Hopefully her supervision will read this and give her A pat on the back she done a good job!

5 years ago

Reply from Fluent Home

Thanks so much for the review, James! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Evelyn Thomas ,

This kudos goes out to Customer SR, Isabella. She was most helpful and pleasant. Good customer service tends to be a thing of the past, however Isabella has restored my faith in what good customer service really is. Great Job Isabella!!!

5 years ago

Reply from Fluent Home

Hello Evelyn,
We are very happy to hear you had such a great experience with Isabella! She is a great addition to our team and we are happy to have her! Please reach out to us if you have any other questions or concerns at 855-238-4826. Thank you for being a part of Fluent, Have a great rest of your day!! :)

Mar. 5th, 2020

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Verified Customer

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Jane Humphries Tucson, AZ

I have had problems with their customer service. they are very polite, but can't answer my questions.

4 years ago

Reply from Fluent Home

Hello Jane, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Barry Blackerby Spokane, WA

They use to be active in checking with me from time to time, but I haven't heard from them in a very long time.

4 years ago

Reply from Fluent Home

Hello Barry, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Nina Dayton, OH

Sometimes it goes off on its own for no reason but when I’ve called I’ve gotten immediate action.

4 years ago

Reply from Fluent Home

Hello Nina, I am sorry you had a bad experience. How can we correct this for you? Thank you for sharing what we have been able to do for you! We look forward to hearing from you!! Please call us at 855.238.4826.

Nov. 8th, 2021

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Verified Customer

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Jay

I have called several times about an upgrade to my system and have not received a call back to discuss.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear that you have not received a return call. To confirm the number to reach us is 855-238-4826, as well you may also contact us via email at support@fluenthome.com. Thank you!

Nov. 4th, 2021

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Verified Customer

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Kyle

No support or updates about current products. They install the equipment and never to return or be heard from again.

4 years ago

Reply from Fluent Home

Hello Kyle, I am sorry you had a bad experience. We would love to correct that. Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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Pat Shea

More expensive than my children's systems and the new door bell camera is useless. It may or may not work.

4 years ago

Reply from Fluent Home

Hello Pat, I am sorry you having a bad experience. What can I do to correct this for you? We would love to hear from you! Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Aena Cruz Saskatoon, SK

excellent, very satisfied and thankfully to Ian who helped me how to shutdown my security gadgets. He is very customer experienced and very patient person. Awesome giving a clear instruction.

3 years ago

Reply from Fluent Home

Hello Aena, Thank you for your review! We will make sure Ian knows they were mentioned in this review. Thank you for taking the time to write this reply! We are happy you had a good experience!

Mar. 17th, 2022

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Tara Ramsey Lawrenceville, GA

Last few call have not been good reps just telling me stuff to get me off the. Phone that’s was not the case with Reg or Nicole they actually took the time to listen and resolve my issues.

4 years ago

Reply from Fluent Home

Hello Tara, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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Verified Customer

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K Wright Denver, CO

There is usually a delay in getting service if a technician has to come to the site.

4 years ago

Reply from Fluent Home

Hello K, I am sorry you had a bad experience. How may we turn this into a positive experience for you. We would love to hear from you. Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the service to be reliable and inexpensive. If you have had any issues, I would like to invite you to give us a call at 855-238-4826 and we would be happy to assist you with getting that taken care of. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Pamela Jackson, MS

Customer support responds quickly. The equipment doesn't hold a battery charge, though.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are glad to hear you have found to the response of our support to be be quick. If you have had continued issues with the equipment batteries needing to be replaced more often than to be realistically expected, please give us a call at 855-238-4826 and we would be happy to assist. Thank you!

Nov. 8th, 2021

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Verified Customer

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Sid

Fluent changed their app which meant our phones no longer were able to access our system.

4 years ago

Reply from Fluent Home

Hello Sid, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Gerald Miller

Too Expensive for me to be able to continue with security, I’m now retired on fixed income

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We certainly understand the difficulty of reducing expenses. We would love the opportunity to work with you on this, as we do offer loyalty opportunities when a customers agreement is within the last 18 months. At that time we are able to negotiate a lower monthly bill and/or new equipment. If you would like to speak with us about determining if and when your account would qualify for options of this nature, please contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 26th, 2021

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Verified Customer

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Linda Hartum

One of our sensors keeps falling off so we can’t set the alarm. Company has not repaired it.

4 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Brent

With so much new competition, there are equivalent options that are substantially less expensive.

4 years ago

Reply from Fluent Home

Hello Brent, Sorry you had a bad experience. We would love to turn your experience into a positive! Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Mark Domes

Satisfied with equip and service, though higher monthly monitoring fees than competitors

4 years ago

Reply from Fluent Home

Hello Mark, Thank you so much for the reply! We may be able help to lower that fee. Give us a call at 855.238.4826. Look forward to hearing from you. Thank you again for being part of the Fluent family!!

Sep. 28th, 2021

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Verified Customer

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Jessica

Security is great. Equipment is junky. Takes a long time to send techs to fix faulty equipment

4 years ago

Reply from Fluent Home

Hello Jessica, Thank you for the review! We love knowing you enjoy security! As for the equipment and tech issue, How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Lakiesha Cincinnati, OH

I might be changing. They need to do better and update their system.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. we are very sorry to hear that it has not been a good one. I would like to let you know that we do offer the option to each customer that within 18 months of the end of their agreement, we will negotiate with them for a lower monthly bill and/or new equipment. Please feel free to give us a call at 855-238-4826 if you would like more information on this. Thank you!

Nov. 8th, 2021

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Verified Customer

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Richard West Mifflin, PA

It's not the best. They could be more thorough when someone calls.

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We certainly want our agents to be as thorough as possible when on the phone with a customer. If this was not your experience we would be happy to speak with you on this subject and work with you to ensure this is not the case in the future. Thank you!

Nov. 7th, 2021

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Verified Customer

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Mel Henderson

There is nothing from them as far as contact to see if we are happy

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Unfortunately we dont as standard reach out to customers to check in. If you have any concerns, questions or technical issues we do ask that you give us a call at 855-238-4826 and we would be happy to assist you in any way possible. Thank you!

Nov. 4th, 2021

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Verified Customer

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Nelson

They never reach out to see if all is good. No follow ups for customer service

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We appreciate your feed back and we will take this into consideration moving forward. If you would like to discuss this further or require any assistance with you account please feel free to give us a call at 855-238-4826. Thank you!

Oct. 28th, 2021

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Verified Customer

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Kevin

No incentives to build on existing features lack of communication

4 years ago

Reply from Fluent Home

Hello Kevin, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 7th, 2021

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Verified Customer

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Geraldine N Coulter Salem, OR

It takes a too long to get a technician out to service your equipment.

4 years ago

Reply from Fluent Home

Hello Geraldine, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please give us a call at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

Fluent Home Reviews

Summary of Reviews