5.0
Author: Kalicia Bateman
Floyd is a home and business security company serving customers in Minnesota. The company does not disclose pricing information for its equipment or 24/7 professional monthly monitoring on its website. Floyd provides its customers with burglary protection systems, fire safety devices, home automation, and locksmithing services. The company can also adapt pre-existing security systems from competitors to work with the Five Diamond UL-listed monitoring service provided in its business partnership with Security Response Services.
The home security company lacks transparency on its website regarding certain details for its products and service. There is no provided pricing or warranty information for equipment and monthly monitoring. Customers may be required to pay upfront for installation, equipment, and an alarm permit. Floyd requires customers to sign a contract agreement for a period of three years. Certain home automation services offered by similar industry competitors are not available for Floyd customers. Customers are not able to remotely control small appliances are garage door entry access. Home automation is also only available on the Integrity Home Security Package offered by the company. There may be a charged assessed for customers desiring to move equipment to a new residence. Customers may also be subject to early termination fees if they choose to end the home security contract before its expiration date.
Floyd offers its Minnesota customers three home security packages with professional installation, remote system access, and 24/7 professional monitoring. Home security contracts require a commitment from the customer for three years. Customers may be charged upfront costs for equipment and installation and the company lacks upfront transparency with its pricing structure and warranty information.
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