EPS Security
Is This Your Business?Author: Kalicia Bateman
EPS Security is a Michigan-based home security company that has been serving local customers since 1955. Pricing for monthly monitoring plans, along with a one-time installation fee, are not disclosed on the site.. Customers may also be required to pay for equipment upfront. Service contracts are on a monthly basis and include 24/7 professional monitoring, video surveillance, and home automation features.
Top Ranked Companies
The Good
- 24/7 Professional Monitoring
- Customized Home Security Plans
- Medical Alert Monitoring
The Bad
- Potential Upfront Equipment Costs
- Undisclosed Installation Fee
- No Equipment Warranty Information
- No Cancellation/Service Transfer Information Disclosure
EPS Security does not disclose if equipment is automatically included in the monthly monitoring plans. Customers may be required to pay for equipment upfront which can be expensive for some consumers and the company does not detail equipment costs on its website. The company also does not specifically state how much consumers will pay upfront for installation or activation. There is no provided information on equipment warranties or potential costs for technician repair visits. The company's service area is limited to only certain regions in Michigan. Customers may also be subject to an early termination fee if they choose to cancel before the service agreement expires. The industry standard for this fee is the remaining account balance at the time of cancellation. The company may also charge a move fee if customers decide to transfer home security services to a new residence while under contract.
The Bottom Line
EPS Security provides customized home security solutions with 24/7 professional monitoring at affordable monthly rates for its Michigan-based customers; however, the company is not fully transparent in regards to its equipment costs and cancellation policies on its corporate website. The company does hold numerous accreditations and appears to offer good customer service.
