Cox Homelife Reviews

I had cox Homelife security. When there was a surge in power the system would NOT automatically reset itself and would remain ineffective, meaning your home is unsecured. I am single and would be gone for weeks at a time still paying for “secure” Homelife service. The only way around this is for someone to come to your home to reset your system. Now, if my home was always occupied what would be the point of paying for Homelife service in the first place. The worst part is you pay $445.00 to cancel this worthless system that has system issues with it’s modems. I would not recommend this. Just buy a nanny cam and save yourself hundreds of dollars down the drain. It’s a rip off.

We moved to Arizona in Nov 2019 and decided to get security for our new home. We decide to try Cox Homelife since we were signing up for their cable and internet. The technician who came out to install told us we had thirty days and if we did not like the equipment/service we could cancel without any penalties. Otherwise the contract was for 2-years. We were having troubles from the very beginning with the equipment not working. We have 2 cameras with the service and the monitor screen would not show what was happening on the cameras. We would continuously get a message that it was trying to connect but never would connect. After three weeks we finally called to cancel the Homelife. During that call we were told that we only had 3 days to cancel. If we cancel now before the 2-year contract was up it would cost $700. We explained that is not what we were told. They would not budge on their decision. They said they would sent out a tech to take a look at it. The tech who came out said our internet strength in the house was causing the problem and we would continue to have issues. We called the next day to insist they cancel and remove the equipment from what the installer said. They said they would send out the next level tech. He fixed the cameras by changing it to another channel. He finally got the cameras to work on the monitor. However, we still could not get constant access with the Homelife app to monitor the cameras. We both intermittently get messages that say "Not Connected This app requires an internet connection. Make sure your device is not in Airplane mode and has a Wi-Fi or cellular connection. When your device is reconnected, you will be able to sign in again". We are always connect by Wi-Fi or cellular when these messages occur. We called again to say that this service still does not work and we want to cancel. We spoke to a supervisor and he said that it is the fault of our cellular carrier and that they would not do anything. REALLY?? I should not have to change cell companies to get the service to work. We told them if they cannot get this to work as it should then they need to remove it and void the contract. They refused so we filed a complaint with BBB. That caused us to get a phone call from an escalation department. They will not budge on removing the equipment. They expect us to take more time off work to let another technician come out to look at it. How much money do we have to continue to lose in wages to be home for their technician window? We have already invested too much time on this. Every technician or supervisor has a different reason why they equipment won't work. They need to face it that their equipment and service is crap and it just does not work well at our location for WHATEVER the reason is, and the right thing for Cox to do is let us cancel without penalty. It is criminal for them to force us to keep this equipment that has proven time-and-time again that it is not reliable to keep our home and lives safe.

I filed with BBB. Cox called to upsell me and said they only support hard wired services and since my signal only goes 10 feet. How many extenders do I want to rent at $4.00 each a month. I asked how they can sell a security system that is wifi and not hard wired selling me a system they do not support?? I was told a tech would come to my home with his laptop and check my signal. I told the guy I don't need a ping off another server and any ping test will come from my computer. I have been told there are too many radio waves or too many neighbors on the same band. I asked them to change my band and was told they didnt know what I was talking about. Impossible, i continue to have my home pilfered. The security camera 15 feet from my front door is not triggered by the door opening or anyone coming in or out. One time I was not home and someone opened my front door. The alarm went off, called their monitoring station and their monitoring station said they had the wrong number for the police department and disregarded the alarm and did not choose to contact me. If you have time and money to waste and enjoy pockets full of lies. Choose Cox.

I would never recommend Cox Homelife even to my worst enemy. Hasn't worked from day one. There has been glitches with the software, and the firmware. I bought it for my parent's home as they are frail elderly and I wanted extra protection for them. I have been fighting with Cox for one month to fix or remove the system. I have been given nothing but runarounds. Worst customer service from the supervisors, though the other service providers have done all that they can within the limits the Cox provides them to operate. According to their operation guarantee I deserve a full refund and am hearing nothing but crickets from their end. DO NOT SIGN WITH COX HOMELIFE as they are not dependable and do not live up to their contracts.

I was moving to a new home and wanted a COX bundle (TV, security, and internet). The Homelife rep came to my home and recommended security items that seemed adequate. I was sold on the Homelife option in my bundle. The COX sales person, on the sales telephone line, gave me a bundled price by phone. All seemed good. The a contract came for me to sign for the Homelife option at $49/mo for 2 years. I expected this but because of the bundled price I was not going to have to pay this Homelife monthly cost separately, or was I? So I asked for a printed, email is fine, bundled itemized cost sheet to verify that the Homelife monthly monitoring was included in the bundled price. I asked 7 times to 4 different COX people including supervisors. I never received a written itemized bundled price list. So I cancelled my installation and never signed the Homelife 2 year contract.

The equipment is fragile and lightweight, but most of all it is ALWAYS OFFLINE or communication failed to my camera. I have had it for 13 hours now and not one picture from it and the app keeps closeing on me. I have to go through user and password questions over and over just to log back in to find nothing. I'm returning tomorrow bc it's not worth the fight with the app when I can't even use it.

Recently had to switch Internet providers due to Cox’s internet always crashing for my work. I called to cancel my internet only and found out it automatically cancelled my home life security with Cox. Have to have a technician come out to reconnect everything. Cox says it is a $50 fee but they will waive it as a courtesy. They also said I may be charged am early termination fee even though I didn’t officially cancel it. Can’t get a straight answer out of them. Asked for it in writing and they are refusing to do so

This system is 3 years old. My biggest complaints are with the equipment and the service. Very poor quality touch screen, router and cameras. I've complained multiple times to their "Service" hot line about the touch screen being non-responsive and sluggish at times. Their solution was for me to use my phone app! Unacceptable to me. Shopping around now so I can cut the cord with Cox, again. Cut the cable two year ago;-)

We have the Cox Homelife for a little over a week now and nothing but trouble. The alarm goes off in the middle of the night for no reason waking our 2 8y/o kids and us up scaring the heck out of everyone. We already had a technician coming over after we had to stay for 3 days in an unarmed house. Last night (2 days after the technician "fixed" the issue) the alarm went off again at 2am. They wont let us out of the contract without chatging us almost $800 and we still have to pay over $400 for the cameras and the sensors that obviously doesnt work right! COX IS A BAD JOKE DON'T GET IT!

My wife and I purchased the Cox homelife along with 6 camera's ($1,300.00). They also told us we needed to get Cox Internet ( wifi) so that the camera's would work properly. Well, over 8 technicians and with their so call new App. our system still doesn't work. The system is pure trash my friends. They got us for $1,300.00 and refused to refund our money, now saying it's a Wifi issue. It's a shame that Cox gets away with stealing peoples money.

My cox home life has not worked properly since day one, sorry I ever had it installed. Your are supposed to be able to view your cameras from anywhere, not so, works fine when I am sitting in my living room but outside like maybe 20 feet away from my house forget it. After so many time of finger point from Cox towards my cell phone provided to my particular cell phone as the cause have given up and just waiting for my contract to be up so I can cancel my contract.

We called in to have a few extra sensors added since we had some windows replaced, seems easy enough. They were not able to "verify our account" with the exact same info we gave them 1 week ago. Long story short they would not give access to our account on two different phone calls. I just got off the phone with them for 1 hour and got charged $360 for cancelling the service. They did not seem interested in keeping our business at all.

Terrible terrible. Works good for a day then crashes and wont connect for 2 weeks ,try to cancel and they say it's a bundle . Tech comes out to tell me my modem is not close enough, its 3 feet . Call back and go threw the problems with 15 different people as they transfer you 15 times so over this crap service DO NOT GET COX HOMELIFE

The Sales agent lied about the monthly bill. He stated that the bill would be $147.00 which included TV and high speed internet. First months bill was $622.00 to be paid immediately which included a one-time charge of $388.00. For the camera forget it!! I could see during the day and at night, can't SEE NOTHING Little white spots!!!

No way to adjust the sensitivity. Call cox with no help. it goes off with every little insect that goes by. Also it appears on my apple watch . very annoying . thinks about just taking it down or unplugging it.

Bad experience with a technician. Technician was confrontational, COX corporate culture does not seem to care this happens. The technician out and out lied to me and what he put as comments.

Laggy system. Bad app. Rude customer service (Homelife, not Cox). System didn’t work as advertised and they wouldn’t waive the cancelation charge.

Would never recamend to anyone. Customer service is the worst.