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Gloria Galanes Springfield, MO

I have been with Vivint for about 8 years and am looking for another company. First, the system goes offline with a "Failure to Communicate" message routinely. Second, the sensors fell off my doors. I could not get anyone from the company to re-attach them--tried three times. Once, a Vivint rep was in the neighborhood and he said he could fix it. He never showed up. I ended up reattaching them with superglue, semi-successfully. Third, the company used to have a program where you could pay the yearly bill in one lump sum and save one month's payment. They cancelled that option a couple of years in. Fourth, they are more expensive than other systems that do the same thing and more. Finally, they do not respond when I email them. They did respond quickly when I accidently set off the alarm a couple of years ago--police were notified right away. But I want better customer service than I'm getting,

6 years ago

Reply from Vivint

Thank you for your feedback Gloria. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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Shanda Decatur, IL

I can see and speak to my children when they are with a babysitter which I love!! I also like the doorbell camera. Someone hit my car and ran but it was all caught by my doorbell camera, they found the guy and damages to my car are being taken care of!!

6 years ago

Reply from Vivint

Thank you for your feedback Shanda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Christin M Washington, DC

I LOVE MY VIVINT HOME SECURITY! They have been extremely helpful and I always feel safe. My doorbell camera is amazing and so is my keyless entry. The carbon monoxide detector is connected to the fire department and they have saved my family twice. Thanks Vivint!

6 years ago

Reply from Vivint

Thank you for your feedback Christin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Sam Gladstone, OR

Pretty slick system, I agree with some folks when it comes to uninformed Best Buy employees, however Vivint folks cleared it all up. The fact that I can add other smart devices to the system is an added plus. Installation was on time and professionally handled.

6 years ago

Reply from Vivint

Thank you for your feedback Sam! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Robert Wade Del Rio, TX

I generally love their service, but they CLEARLY cater only to the Android and iPhone market exclusively. My family all uses Windows phones and Windows PCs. Yet the mobile website we are forced to use after Vivint "upgraded" their system so that Alarm.com apps don't work anymore are user-spiteful. The mobile website does NOT work well at all in a browser and, obviously doesn't support the features the apps do. Their newest version of the smart panel is not very good and is very slow to respond to screen touch. The user experience of the panel's dashboard is not very good, either. Sadly, when we've remarked about our issues with the website they tell us that they don't support Windows.

6 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Anthony Johnson Virginia Beach, VA

I've been with Vivint for about 7 to 10 years now. I was with them before they change the name to Vivint, I think it was APEX or something. But, fortunately I never had a break in or needed emergency assistance. I'm a little concern of the negative comments being left. In my experience with Vivint, I have nothing but positive review of them. I'm quite satisfied with the service and have no complaints.

6 years ago

Reply from Vivint

Thank you for your feedback Anthony! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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David

Great Company! We have never had any type of home security and we love the protection we get through VIVINT. We had a great installer and have had great customer service. The people we have dealt with through purchasing and installing were very knowledgeable and nice. We have had it for almost three months and would recommend it to everyone.

7 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Abbe Kanner

I have had this service for about 3 years and have had great customer service. I've had a couple of false alarms where I accidentally set off the system. I got an instant call on my panel and on my cell phone. Issue resolved immediately- Had a key fob break, replaced N/C. Have been happy with service, and product. Not sure why so may bad reviews.

7 years ago

Reply from Vivint

Thank you for your feedback Abbe! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Dianne Einspahr Haarmeyer

We have had Vivint for 4 yrs. It is easy to operate with the app. We only had one problem with the display panel but was able to rectify it with a phone call. We have only had accidental alarms set off but was immediately contacted through the panel to check our status. Very happy with Vivint.

7 years ago

Reply from Vivint

Thank you for your feedback Dianne! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Doug Williams Virginia Beach, VA

I have had nothing but good service from this company. I had my cameras taken out and was credited the cost.( Nothing wrong with the cameras I just didn't use them). I had my outside signs replaced because the color faded. My smoke detectors have gone off several times and the" Vivint" monitoring team responded from the wall speaker box making sure we were ok. The premiums are comparable to other security services in this area.

7 years ago

Reply from Vivint

Thank you for your feedback Doug. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Kathy Fosbrink Elizabeth, PA

We have had Vivint for over 4 yrs and are very satisfied with their service. Have never had any bad things happen but did set our alarm off twice by accident ( Didn't get to it in time to turn off coming in our house ) and they called immediately to make sure everything was ok

7 years ago

Reply from Vivint

Thank you for your feedback Kathy! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to some really great perks. You can reach them directly through this link:

Nov. 28th, 2019

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Marylou Hobbs, NM

We had moni and vivint came to our house and my husband thought it was a good idea to go with vivint so, the salesman said they would pay off our contract with moni so, we called moni they emailed us the amount which was $3,942.00 so the salesman said no it was to much money they offered us $700. Towards our contract with moni or cancel with vivint wihich I understand and agreed to cancelled with vivint so, the technician came and took all the equipment including our panel and other items that belong to moni ,next day moni came in to install their equipment back and asked for the panel and other items I, told them the other guy had taken them I called the technician from vivint to ask him for the items he said I didn't take them maybe the guys that installed your equipment took them and he would ask him when he came back from vacation.. so needless to say we ended up paying $200. To moni for the equipment their technician took.. send moni an email with the bill and they have not answered back... so be ware of the technicians .

7 years ago

Reply from Vivint

Thank you for your feedback Marylou. We appreciate you letting us know about this situation.

Nov. 28th, 2019

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Kenneth Okerlund

Cons: Salespeople promise things that they have no control over just so they can make the sale, but that's probably everywhere. Overpriced. Pros: Customer service is usually really good. Free installs. Other: As long as you stay on top of your account then you won't have any issues. I hear a lot of people complaining about not getting a call about their alarm going off when they haven't updated their phone number to even be called. A lot of other similar issues can come up if you don't keep your information up to date. Depending on your location, it may take a lot of time for a technician to come take a look at your system, but the customer support can usually help you get it resolved.

7 years ago

Reply from Vivint

Thank you for your feedback Kenneth. We appreciate you letting us know about your experiences. If there is anything that we might be able to assist with, feel free to contact our chat support team using this link:

Nov. 28th, 2019

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jmac Saint Louis, MO

Professional home visit followed by equally smart and cordial install crew. Everything works- the locks, the thermostats, the cameras, as expected from the app and the panel. Got what we wanted and wasn't pressured into anything more. A system had been on the list for a while, but I hadn't gotten around to doing it myself- mostly because of upfront costs and getting all the devices to talk to each other. Have been really impressed and would recommend.

7 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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michael ferrazano San Jose, CA

I use VIVINT to remotely monitor a second home 150 miles away with indoor and outdoor cameras as well as indoor sensors and I also use VIVINT for my local residence, all of which have worked flawlessly. Customer service is excellent. Pricing is a bit higher than other services but well worth the peace of mind.

7 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear that you're enjoying your systems and that you're able to have peace of mind at both of your homes. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 24th, 2019

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Teresa Wehunt

I have had several other alarm services , but recently got Vivint . We could not be more pleased, what a great system.Easy to use , accurate, just overall a very good system. I love the smart accessories , the video doorbell, the house shuts itself down at 11:PM , the smart thermostat. Just like I said we love it.

7 years ago

Reply from Vivint

Thank you for your feedback Teresa! We are so glad to hear that you're loving your system. When you have a chance, contact our chat team for your referral code using this link:
It can lead to some really great perks!

Nov. 24th, 2019

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Stephen Tack Saginaw, MI

We have had the system for over a year in our house and my mother-in-law's. We love the doorbell camera. We also have the window break sensors and door monitors. We received a call from my mother-in-law's house that warned of freeze warning and we were 2.5 hours away and was able to turn the thermostat up remotely.

7 years ago

Reply from Vivint

Thank you for your feedback Stephen! We are so glad to hear that your system is able to give you peace of mind about both your home and your mother in law's home. When you've got a chance, contact our chat team to get your referral code that can lead to some great perks. You can reach them directly through this link:

Nov. 24th, 2019

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Joe Tucci New Hyde Park, NY

I have a alarm and automobile monitor from Vivint. This is set up on a family home. I can monitor the home from my phone. The camera quality is excellent and the sound is amazing. The vehicle monitor keeps track of the vehicles battery health and any concerns it might have. Also the track helps me to know where the vehicle is at all times.

11 months ago

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Allen Root Kissimmee, FL

Vivint has been a great company to have securing our home . The response time is fast. We have had several incidents of setting itt off ourselves and they are right there asking if all is ok. Also, being able to set Or unlock the door while away from the house is a feature I have always liked. We will be moving soon and hope to use them in our next home.

1 year ago

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Jamesa Cox Chester, VA

We subscribed to Vivint services the summer of 2021 the video quality is very clear and identifiable. I appreciate the ability to easily access videos from my front door/backyard cameras. The response time with Vivint is on point, I get alerts and notifications to my phone without issue and can check on my home without connectivity/audio issues. Vivint also includes affordable security plans. Highly recommend.

1 year ago Edited March 13, 2023

Reply from Vivint

Hi Jamesa. Thank you for sharing this. We're committed to creating amazing experiences for our customers. Please contact our Customer Loyalty team at 1-800-216-5232.

Apr. 4th, 2023

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Vicky R Weber Pensacola, FL

I really have enjoyed having peace of mind with my Vivint security. I know when someone is coming to my door a few moments before they reach my door. It reminds me if I have left a door open. Anyone or anything that crosses the path of the camera automatically records. Lets me know if I'm not home. Has Fire alert especially if I'm not home as well as being home. I Love my Vivint. Customer service is great. I appreciate there response to my issues, if there is one. I have had my Vivint since I bought my house in December of 2019

1 year ago

Reply from Vivint

We love hearing from long-time customers like you, Vicky. If you need anything, feel free to reach out to our Customer Loyalty team at 1-800-216-5232.

Feb. 20th, 2023

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Antonio Gutierrez San Antonio, TX

Awesome security system...lets me know whos near my house weather im at home or away....i dont need to open my door i just speak into the monitor and i can see who it is.....sorry crooks your being recorded,,,,,,,run around the outside of the house my system will record you...you can also add cameras anywhere inside and out.....very affordable for that piece of mind

1 year ago

Reply from Vivint

This is great feedback, Antonio! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 19th, 2022

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Douglas Polen Moncks Corner, SC

We've had Vivint for about a year and it's been great. We had a different security company before and were happy to leave them for Vivint. Our old service had lots of false alarms, with the system going off before we could get inside. No issues like that with Vivint. The app works great, I can see my cameras anywhere anytime, and we're very happy with Vivint. Highly recommended.

2 years ago

Reply from Vivint

That's what we like to hear, Douglas! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Aug. 31st, 2022

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Barbara Buckley Bradenton, FL

I have used VivInt for over 15 years. Their line of security is excellent! I love the personal feedback f rom their security agents is the alarm is triggered at your home. You actually speak to a real live person! Their cameras catch the intruders! Indoor motion sensors are very accurate! A newer feature is the different door bell rings for holidays.; fun! Customer service is excellent and you can always reach someone! I highly recommend Vivint!

2 years ago

Reply from Vivint

That's what we like to hear, Barbara! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 11th, 2022

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Mario Martin Huntsville, TX

I recently upgraded my daughters home security system (after many years with a competitor home security company) with new cameras and smart functions. Vivint was the home security company of her choice. Vivint security professionals were seemingly experienced and trained to assess my daughter's home, and design the best security home solution based on her particular need. Vivint attention to detail helped to truly instill my daughter's confidence as well as mine. The installers were professional, knowledgeable and they patiently showed her how to work the system remotely from her phone and/or computer device. Surprisingly, Vivint is a smart home security system where everything works together. My daughter and her family are able to control everything from everywhere on the app, with 24/7 monitoring and professional support. With Vivint my daughter's family and property are always protected and she didn't have to do anything! Vivint professional technicians came to the house and installed everything in a short amount of time, and made certain that every question and/or concerns that my daughter and her family had were patiently explain in detail. As a parent it was important to ME that this process was affordable, reliable, and secure. Afterwards, because of Vivint's professionalism, upgraded technology and price point, I'm strongly considering an Vivint upgrade home security system myself!

2 years ago Edited June 17, 2022

Reply from Vivint

Mario, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Feb. 10th, 2022

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Nancy Oliver Troy, MI

I am feeling much more secure with the added security if vivint. We live in a pretty safe neighborhood, but now I feel my home, package delivery and cars are a bit safer. The customer service department has been very helpful when I had to call on an issue. Wait time was reasonable and they did not transfer me around. They stayed with me until I received final resolution.

2 years ago Edited October 28, 2021

Reply from Vivint

This is great feedback, Nancy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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Stephanie Anderson, IN

Our 2nd home (mostly a 3 season home) we installed vivint for our security there and it's freaking amazing! The clarity, no interruptions, or down times, no issues (this is in a rural area too)! We were able to get the license plate of someone who stole from our property and because of that they were able to track him down and arrest him! Customer service has always been nothing but stellar overall great company that we HIGHLY recommend!

2 years ago

Reply from Vivint

This is great feedback, Stephanie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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James Conder Eagle Mountain, UT

We got Vivint installed in our home about 3 years ago and loved every thing they did for us. They gave us a package that was tailored to us with the option to add things on later if/when needed. we since sold out home and purchased another and they were GREAT to work with in getting things removed from the old home and installed in the new. LOVE VIVINT

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with your system and with our service for your move. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Myra Howes Provo, UT

Once I went into my workplace in the morning and the alarm went off. I had never been told the code and didn't know how to disarm the alarm. The vivint guy called to check on me and make sure I wasn't breaking in, but I was so flustered and afraid of the alarm. He told me to turn of the alarm, that he didn't know how to help me figure it out and that he would have to hang up. He also said that the alarm might keep going if I didn't figure it out soon. I was very stressed. I wish he could have made it stop for me after hearing my situation and stress. However, that is a very effective alarm. It scared me ha!

4 years ago

Reply from Vivint

Thanks for the feedback, Myra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 12th, 2019

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Frances Mason

Sold home April 2023 due to health reasons. Moved to small apartment. Vivint system already paid off. Vivint is still illegally getting paid through my bank. The people who bought the house are also paying monthly fees. For monthly service. I've filed a report with BBB. Next will be my lawyer. I'm 75. This problem Vivint created is not only illegal but a crime against the elderly.

6 months ago

Reply from Vivint

Thank you for your feedback, Frances. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint and would love to investigate this further. Please contact our Support team at 1-800-216-5232 so we can provide a solution.

Apr. 22nd, 2024

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Verified Customer

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Kenneth Miller Virginia Beach, VA

Cameras work well, opening of doors notification works great and setting and disabling alarm is easy and quick

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Anhony Heard Memphis, TN

Have not had any problems since i had the alarm system. Technical support has been always available and helpful.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Rick Faulkner Hemet, CA

Have always been notified in a timely manner of issues and techs have always helpful, caring and take care problems

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Scott Anthony Broussard, LA

Good company. Bad service calls. They are more worried about upgrading equipment instead of doing what they can to fix the existing equipment.

2 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

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Verified Customer

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Richard Gearheard Fort Collins, CO

Vivint has been very easy to do business with. There have been some repeated problems with certain devices being offline.

2 years ago

Reply from Vivint

Richard thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Deborah Turner Flint, MI

I've never had any problems. I like the idea of being able to talk to whoever is at my door without opening the door.

2 years ago

Reply from Vivint

This is great feedback, Deborah! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Peggy Christensen Saint George, UT

Our manager touch screen system wont stay connected, both our sensors will not stay connected even after maintenance was made, and batteries were changed. We have contacted Customer service multiple times, and we get the run around, and no one willl come and physically look at what is wrong. Over all, not impressed.

2 years ago

Reply from Vivint

Peggy thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Doug martin North Charleston, SC

Easy to use and excellent service I've only called twice to ask questions and the informed me what to look for.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Steve Love Fort Mohave, AZ

They walked me the how to. When she saw the problem realized unit had to be replaced which she has done.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Dwight Mount Olive, MS

They come when they say they will. The equipment does its job that supposed to do. The best part about it is the peace of mind.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Verified Customer

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Andre Jacksonville, FL

I haven't had any major issues since I had mine. Everyone is always respectful and tries to help me get to what I need to do. The cameras are great.

2 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Annac Houma, LA

It's easy to work with. Everytime I've called them they've done what I've wanted. I like my doorbell camera.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Nelda Amarillo, TX

I liked their salesman. They were very good when they installed the server. I like that I am secure.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Ruby Covington, LA

It's a well made product. I like the visibility of the cameras. The equipment is easy to use. I get a rapid response.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Souadou Antioch, TN

The images are clear. I like that I can control the cameras. The sound is clear when I am talking to someone outside.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Lesbia Kenner, LA

When I needed to call them, the people answer me and help me even if I need it in Spanish. It protects my family.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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John J McMillin Johns Island, SC

They have shown good customer.service the couple of times we needed it. Good company would recommend.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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John Killeen, TX

I haven't had any problems thus far, however, I'm very impressed with the technology and the compatibility it has!!

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Anthony C Allen

Expert security monitoring with up to date equipment

3 years ago Edited January 10, 2024

Reply from Vivint

Hi Anthony, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Veronica Montalvo Lansdowne, PA

Ease of use, sense of security is very much heightened with the multiple alert sounds that are easily adjusted.

3 years ago

Reply from Vivint

Hi Veronica, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

Vivint Reviews