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Antoine Lockhart, TX

The product was great at first. But the battery on EVERY device(fire detector, glass break etc) ALL went out by the second month. And our front door is hard to lock, it requires an extra push/turn to lock all the way.

3 years ago

Reply from Vivint

Thank you for your feedback, Antoine. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Diane Brooksville, FL

My experience with Vivint is my cameras goes out, and they don't tell you or my last experience is my doorbell not working, and my 20 months old had to tell me that someone was at the door, check and sure not i saw someone standing at the door. When call i get so one that don't speak English and I don't know if my house is Secure. I pay all this money for what? I feel that you guys are no better than ADT. I paid for Service and equipment and the equipment was outdated

3 years ago

Reply from Vivint

Thank you for your feedback , Diane. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Breah Smith Louisville, KY

I don't like how my camera only send notifications when there is a person, I have dogs and would like to know if there are other animals outside before I let my dogs in my backyard

3 years ago

Reply from Vivint

Thank you for your feedback , Breah. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Sherry Coles Lexington, KY

When equipment was first installed, the doorbell camera did not work appropriately. At one point the door alarm did not work. I did not give a very low rating because customer service has been outstanding.

3 years ago

Reply from Vivint

Thank you for your feedback , Sherry. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Lisa Paulson Muskegon, MI

Vivint has screwed me over. They are not upfront about how the company actually works. And then they took money out of my account to pay the monthly bill then put it back in!! I have to talk to someone every 30 days because my bill always gets bigger and bigger and when I try to talk to someone about it they are unsympathetic and rude. I have paid then alot of money and then get told I owe them even more money. I have never been more unhappy with a company than this one. 30 days ago I talked to there agent and was told that he had heard this before and didn't know how to help me. I told them I was done with the service for them to come take the equipment back and was then told if I wanted to cancel I would have to pay the entire amount owed which was 2500. So again I'll say they completely screwed me over. Do not recommend them to anyone.

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Karey Slone Dayton, OH

Terrible, I have tried repeatedly to get my camera moved. I asked for it to be placed in a specific place and the technician decided it would work better for me in a different place, as a result it does not pick up movements where I want it to detect movement. When I call I'm always told I need to speak to a different dept that isn't open at that time. The car alert thing I paid a ton of money for doesn't work, has never worked. The technician knew there was a problem at installation. He somehow bypassed it so that it was reading like it was working until about 30 mins after he left. It hasn't worked the whole time I've had it. Again every time I call to complain I'm told I need to speak to a different dept that isn't open at that time. I've tried to call at different times and on different days can not get ahold of anyone willing to help me.

3 years ago

Reply from Vivint

Thank you for your feedback , Karey. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Donald Gibson Riverside, CA

Excellent service. I'm able to login to my home from anyplace I'm able to see activity and change settings from where I am staying the day before I get home.

3 years ago

Reply from Vivint

Thank you for your feedback , Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Joel Hoffmaster Medina, OH

The sales person, Justin Robertson, was dishonest with me just to make the sale. He said if he could have me sign the agreement that day and not have to return he would pay for my first month of service - $90. I have kept all his texts to me that backs this up. I never received that promise. Very displeased.

3 years ago

Reply from Vivint

Thank you for your feedback , Joel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Shaunette Smith Detroit, MI

I don't like the system. I don't like the video doorbell setup. I am unable to go back and view live videos. I am unable "snooze" the doorbell camera, if I am cutting the grass or blowing the snow. The quality of the camera is not that good. I shouldn't have to press to talk and and release to listen. I shouldn't be lock into a 5 year contract. There should be a trial period longer than 3 days.

3 years ago

Reply from Vivint

Thank you for your feedback , Shaunette. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Glen davis Minot, ND

Always pulling way extra money from my account I have 9 kids and when I first got them again they over pulled and salesman lied to my face and then I have had bad luck with my doorbell camera and then I give permission to pull monthly dues and they pull for a warranty doorbell when I was told they invoice it with a tracking number and again I didn't have funding to buy my groceries because they pulled $249 extra that wasn't authorized and now it's taking a week to get money back what a joke

3 years ago

Reply from Vivint

Thank you for your feedback , Glen. We appreciate your honesty about your experience with your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Mike Cox Edmond, OK

Love the cameras, the resolution of the videos. Wish there wasn't as much lag time til I receive the notification of someone in the driveway or on the front porch.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 27th, 2021

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K. Lane Houston, TX

I have had nothing but trouble with Vivint since we moved from El Paso to Houston; they changed the products we were used to and we don't like the new products, the app is so slow it almost never loads so I can't use it to view the videos from the cameras in a timely manner, and it glitches regularly; add in that the customer service gives you the run around - they're nice about it but it's difficult to get anyone from the correct department to answer your questions. I get shuffled around from person to person. The "glass break" detectors will set the alarm off for any noise EXCEPT breaking glass, and I hate them but cannot return them. The company they use to perform service requests in my area were incredibly unprofessional the first time they came out, accusing me of things that I did not do in their "customer notes" section and not performing all of the requested services. I would give zero stars if I could, as the problem never was resolved to my satisfaction. The only reason we still use Vivint is because we didn't cancel within the acceptable window and couldn't afford to incur the charges of canceling the service and equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, K. Lane. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Kim Jonesboro, AR

I don‚Äôt like that when sumbody walking pass or near mailbox it notify me & shows on camera but when my house got shot into in October i don‚Äôt have no footage of incident on camera & that‚Äôs crazy how it don‚Äôt record or alert you of danger things but alerts you of folks walking dogs or riding bikes

3 years ago

Reply from Vivint

Thank you for your feedback, Kim. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Teddy Herweck Drumright, OK

Customer service has been awesome. The salesman was very courteous and valued my time. I‚Äôm looking at have your system installed at the fire station I serve at.

3 years ago

Reply from Vivint

Thank you for your feedback , Teddy! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 29th, 2021

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Pete Bergeron Houston, TX

Everything works very well, cameras, door lock/unlock, doors and window sensors but the best thing is being able to watch the cameras live or any event remotely.

3 years ago

Reply from Vivint

Thank you for your feedback , Pete! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Crystal Jackson, TN

I was with Vivint several years ago and loved the service but seems over the years the customer service has declined. My camera has gone offline a couple times and doesn't notify me. The prices are outrageous. I wish I had known before I signed up so I could shop around.

3 years ago

Reply from Vivint

Thank you for your feedback, Crystal. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brian Coffey Ypsilanti, MI

Equipment is good but have had some issues with the cameras and having to reboot the system. The app does not always arm or disarm the system as it should. Might be a compatibility issue with an iOS update.

3 years ago

Reply from Vivint

Thank you for your feedback , Brian. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Kathrine Lund Billings, MT

It has been great so far. It came in handy for review of what happened to our brick mailbox that got scooted to the middle of the sidewalk. Problem solved!

3 years ago

Reply from Vivint

Thank you for your feedback, Kathrine! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Kisha Jackson Lexington, KY

Feel secured with Vivint. A little pricey but I think the expense is worth it. Quick response to alarm. Sales people need to let customers know that they have to register their alarm system with police dept

3 years ago

Reply from Vivint

Thank you for your feedback , Kisha. We appreciate your honesty about your experience with your alarm permit  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Kelsey Pridemore Sandy, UT

As a business, using Vivint for our service has been nothing short of a struggle. We will be on the phone with them for hours on end, getting passed back and forth between departments and never reaching a resolution. We have constantly communicated that we are a business and have multiple properties, but every time we talk to them, no one seems to have any idea how to help us with our problems. I know that your main client is the single homeowner, but you would think there would be some kind of options for businesses who want to use Vivint systems. We waste a ridiculous amount of time every time we call and it has helped us make a decision to go with a different security solution in all 8 of our properties.

3 years ago

Reply from Vivint

Thank you for your feedback , Kelsey. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brendon Guymon Spanish Fork, UT

Experience is good when the equipment decides to work, the cameras loose and regain connection very often even with 4 wifi bridges. Also the technicians seem to be drill happy and could run wires in a cleaner and professional manner.

3 years ago

Reply from Vivint

Thank you for your feedback, Brendon. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Mrs Jackson Laveen, AZ

Their customer sucks, they are not responsive to concerns related to their equipment. The offers they lure you in with, you never receive them and they continue to prolong you and string you along. We are very sorry we moved forward with this service and I will attempt to reach them again today to see what the outcome of this call will be this time around. The front camera continues to be foggy and cloudy.

3 years ago

Reply from Vivint

Thank you for your feedback, Mrs. Jackson. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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M Fontana, CA

I have some concerns, like since the lady update, I can no longer delete footage as a group. Another concern is that I cannot answer the door bell on my phone in real time. On the control panel, if I attempt to view the camera to see who's ringing the bell, there's always a lag before the screen comes on

3 years ago

Reply from Vivint

Thank you for your feedback, Silvio. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jackie Crowley, TX

Very frustrating. When I am alerted that someone is at my door, there is a huge delay, like hours!! Sometimes a day or 2! I had a package delivered today and I saw the lady drop it at my front door but when I got home it was gone and my system does not have a video of this person because there seems to be a delay. I want my package back!

3 years ago

Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Reynaldo garza Alamo, TX

I am upset that a credit card was issued for payment that I was not told about. I gave my bank info to Be taken put of my account.. instead Im paying $15 fee that I don't want ON THE CARD. I cant get hold of anyone to help me. I WOULD NOT RECOMMEND Vivent to anyone for this reason. Instead of my payment being $42.60 it is now $57. That, to me is fraud. I needcto TALK , NOT email, to discuss & correct this matter if you really care about your customer as you say you do. I need more instruction on using the app as it is not working right. Often the app says its not in service or an error has occurred Is there a tech or someone who can come & help me about the app?

3 years ago

Reply from Vivint

Thank you for your feedback , Reynaldo. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Gail Reeves Fort Stockton, TX

I had fox in back yard and only recorded once . During snow there was tracks coming up to the house right in camera view and nothing was recorded. Came home today and a fox ran off porch where camera is and I checked and did not record it . Not too happy with it

3 years ago

Reply from Vivint

Thank you for your feedback, Gail. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Justin Stein Parker, CO

Good system. Indoor cameras are of poor quality. Outdoor cameras are amazing and HD. Not sure whey they cant be the same. Not a fan of the thermostat, like the Nest better.

3 years ago

Reply from Vivint

Thank you for your feedback, Justin. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Alejandra Barragan Fountain, CO

My experience has been nothing but amazing. Great customer service and the cameras are clear. We haven't had any problems and are extremely satisfied

3 years ago

Reply from Vivint

Thank you for your feedback, Alejandra! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Bridgette Cincinnati, OH

My camera recording is fuzzy and I need to report it. I like having a camera to see what's happening around my home. I'm not as into things going through my internet. I prefer it going through my home phone. The internet gets shaky and the connection is not always spot on when I want to turn it on or off.

3 years ago

Reply from Vivint

Thank you for your feedback, Bridgette. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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James Lynch Evansville, IN

Not impressed. To expensive and to many false alarms still having g issue with my back sliding door cause the senser dose not work there with tube doggie door there. So yes still a few issues and anytime I want to look up a video it will not show it of when someone is coming to to the front door

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Niki Belgrade, MT

Excellent product. Does produce some false positive alerts but can be controlled with settings. Better more sensitive than not enough. Great value. Fabulous quality equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Niki! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Holly E Piedmont, OK

100x times better than my previous company. From the quality of images on the doorbell cam to the user friendly app, I love everything about this company.

3 years ago

Reply from Vivint

Thank you for your feedback , Holly! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Erin Johnson Antioch, TN

I enjoy the variety of products. However, I'm becoming increasingly more frustrated with camera & thermostat command failures. Sometimes, it's necessary to reboot the system multiple times following command failures to get systems to respond correctly- ESPECIALLY, thermostats. ‚òπ

3 years ago

Reply from Vivint

Thank you for your feedback, Erin. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Travis regester Camillus, NY

It is very difficult to communicate with your customer service. I cannot understand them with their heavy foreign accents. They have difficulty grasping the nature of my concerns. I would prefer a service provider with USA based representatives.

3 years ago

Reply from Vivint

Thank you for your feedback, Travis. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Kia Goodwine Newport News, VA

it hasnt been the greatest. I was told that when i paid in full for my equipment i wouldnt be charged until i install and use my service. I have been dealing with a lot of personal changes at home and have not had time to install the system that I paid for in full.. so i am not expecting to get charged.. but they continue to try to charge me and tell me that they are giving me a grace period.. you cant give me something that was already stated. so i am not sure how i feel about Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback , Kia. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Ron Smith Hope Mills, NC

The salesman misrepresented some of the benefits, the camera has some distortion, but mostly, the thermostat is erratic. We have the heat set to 71-71, but it will not produce heat, dropping down to the low sixties, while blowing cold air. On two occasions in the summer, it blew out hot air, raising the internal temperature to 90!

3 years ago

Reply from Vivint

Thank you for your feedback, Ron. We appreciate your honesty about your experience with  your thermostat  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Anonymous New Bern, NC

Right now I am VERY unhappy with Vivant. I was promised (as part of their sales pitch) a $200 credit for giving them my Ring Doorbell. I have spoken to one representative of their company that said I would be contacted in 3-5 working days. It has been over 4 months and to date I have not heard from anyone. I sent the person I spoke to an email which came back as undeliverable. I would like them to honor the commitment they made to me as part of the sale. I would not be able to recommend Vivant at this time.

3 years ago

Reply from Vivint

Thank you for your feedback, Alexis. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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rafael beltran Lowell, AR

its been ok, but not the best. our home thermostates were horrible, we had to change them back to the original ones we had. next, for some reason our cameras and door sencors shut off automatically for no reason, sometimes saying battery dead. i dont understand why the battery is dead if we've only had them for about 4 months.

3 years ago

Reply from Vivint

Thank you for your feedback, Rafael. We appreciate your honesty about your experience with your thermostats  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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WN Portland, TX

Excellent overall. The system is excellent. Very clear footage. We love the doorbell addition. Installation went smooth and would highly recommend Vivint for anyone's needs.

3 years ago

Reply from Vivint

Thank you for your feedback , WN! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Michael Nixon Visalia, CA

Ok but the system does at times some strange things. Like turning it self on and off, or you check before entering and it tells me it is disarmed, but alarm sounds after entering.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Rebekah Sacramento, CA

Poor cheap equipment keeps falling off the wall my panel keeps telling me my door has been opened and it hasn't it's been closed all day. My glass break never got set up and motion detector fell off the wall also I call customer service scared and freaked out about it saying my door was opened while I was sleeping and they said they couldn't help me they said my password was wrong I said it's the same as the panel so I hung up couldn't sleep and the next day while sitting in the living room the panel starts telling me the door is open can't set alarm if I do it won't be triggered if it does get opened

3 years ago

Reply from Vivint

Thank you for your feedback , Rebekah! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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A Jeffersonville, IN

Pressure sales man, came to my door after 8pm and really used some intense pressure to get me to sign up when he and I both knew that I didn't want to. He didn't care about me, just making a sale. He had people to my door within 30 minutes installing equipment until 11pm which I did not appreciate. When I said I would be flexible with the install date, I didn't mean immediately that night. I was given no time to think about the offer and forced to sign while he was at my door. Luckily I was able to cancel and have the product removed within 3 days at no expense to me. It was an unpleasant experience.

3 years ago

Reply from Vivint

Thank you for your feedback, A! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Mark Jones Bellevue, NE

I like the service but was told I would get reimbursed for early termination fee of my previous supplier and was never reimbursed. Was told they could n't except the bill that I showed them which was the only one my provider sent me.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Marcos Nino Parkton, NC

If I could get out of this contract I would gladly do so. Or should I say ‚Äúfinancing". You literally get stuck with them for years u less you have 4K out of pocket to pay for the equipment, then you're only stuck with their bad service for as long as you want to keep the cameras. The billing department is a joke, I had to remove my card from auto-pay after SEVERAL unauthorized charges totaling almost $800. Took forever to get a refund. You call and talk to people abroad, most of the time you can't understand what they're saying. Their phone hold times are RIDICULOUS. The service is very laggy and I've called multiple times about it to the point that I don't even care anymore, I just deal with it, turned deter off cause you can't see anything in real time anyway. I've never had a company with worst service and worst customer service. BIGGEST REGRET OF MY LIFE. Go with Ring instead, take my word for it.

3 years ago

Reply from Vivint

Thank you for your feedback , Marcos. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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william wilson Millbrook, AL

The experience with Vivint has not been a good thus far. We have had a few problems with the system. We called today to get a problem fixed and we couldn't understand the gentleman and he hung up and our problem hasn't been fixed. I will not recommend this company to anyone.

3 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Ruth morin Lubbock, TX

We love the system, the keyless entry is the best since sliced bread. access to lock door from cell is another great feature among cameras w/audio capability

3 years ago

Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Leif Neilson Salt Lake City, UT

Other than our doorbell camera not working correctly (which it still isn't) we like the system. As for customer service, I have not had a great experience with them. I got on chat to try to get the doorbell camera fixed and kept getting booted. After 3 times with 3 different people all saying different things, I gave up!!

3 years ago

Reply from Vivint

Thank you for your feedback , Leif! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Joshua Monroe, LA

Not good so far. Glass breakage monitor has not worked since installation. Now the doorbell camera goes off every 2-8 mins starting at dusk and continues until daylight. The evening and night time picture is distorted a and not useful. I have called customer service three times about the issue with a minimum hold time of 50+ mins and maximum 11/2 hrs. The last call resulted in replacement of the camera. That was over a month ago and we still have not received the camera nor any correspondence to inform us if the camera will ever be sent. So as of now we just continue to receive alerts starting in the evening and throughout the night. Needless to say the security system does not work for us and has not worked properly since the date of installation which was over six months ago

3 years ago

Reply from Vivint

Thank you for your feedback Joshua. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Derrek Harrison Siloam Springs, AR

My experience had not been good. I have me equipment for less than 3 months and have problems with it working correctly. I'm not talking about I don't know how to use my system, I work in information technology every day. I'm saying that my panel doesn't keep a VPN connection and I cannot use my app to view my cameras remotely. One of the main reasons I went with this system over others. I have been told they need to send a tech out but it will be 3 weeks from the time they agreed to send one. I've been on the phone with customer support so many times I know the trouble shooting questions they are going to ask before they ask them and I've already done it in the order they request. Also I've got 2 other families to sign up in the first few weeks and never got credit on my account. That is completely poor business!

3 years ago

Reply from Vivint

Thank you for your feedback Derrek. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Robert Moody Morrison, CO

I've been trying to get Car Guard off my plan foe over a month now. Nothing but delay, delay, DELAY! It's also a real effort trying to understand some of the agents. My issue has STILL not been resolved! The equipment nay be good, but Customer Service stinks!

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your car guard  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

Vivint Reviews