Scout Alarm

• Quick and Easy Installation
• Helpful Tutorials
• Choice of Three Colors to Match Decor
• Can be Moved to a New Residence
• No Long-Term Contract

Quick and Easy Installation

Scout offers its customers many attractive features in that they may quickly and easily install door/window sensors or door panels that pair with the Scout Hub with little effort required. Equipment is as follows:

• Scout hub — Scout's version of a typical WiFi-enabled control panel or base station
• Door panel — A disarmable door sensor that contains an RFID scanner and siren
• Access sensors — functions as door/window sensors
• Motion sensor — a sleek version of your typical motion detector
• Water sensors — senses flooding in areas like your kitchen or bathroom
• Indoor camera — view live feeds, day or night
• Video doorbell — answer the door and receive notifications when someone is at the doorstep
• Keypad — arm and disarm the home security system at the touch of a button
• Glass break sensor — 25-foot range detects the sound and vibration of breaking glass
• Smart door lock — integrates with Scout app and features a durable touchscreen
• Smoke alarm — fire dispatch available with On+ Plan

When you install a system, you must have a Scout Hub with at least one door panel. Other sensors can be added at any point. Additional Key Fobs or RFID stickers, which are used to arm or disarm the Door Panel, are also available.

Mobile App

Setting up a system requires that the user have the Scout app on their Android or Apple mobile device. The Scout app allows you to arm, disarm, and customize your system, including shut down false alarms. 

Helpful Tutorials

Scout has several video tutorials that show customers how to install and pair their equipment with the Hub. These are available on the company's site (but missing from its YouTube channel). 

Choice of Three Colors to Match Decor

The Hub, Door Panels, and Motion Sensors are all available in three colors-black, white, and walnut. 

Can Be Moved to a New Residence

Customers can install Hub in a rented home and move their equipment into a new residence free of charge, making Scout a good option for renters.

No Long-Term Contract

Scout Alarm customers pay from month-to-month or can pay for a year of monitoring for a discount. Most home security companies will require a 3- to 5-year contract for home security services. Scout Alarm, meanwhile, attaches a three-year warranty and a 60-day return policy on all products, and free shipping on orders of $200 or more.

• Upfront Costs
• Poor Customer Service

Upfront Costs

In addition to the monthly fee you pay for professional monitoring, you must buy all equipment upfront from Scout Alarm's website. This allows you to customize your system how you like, but it could also cost more than a typical installation fee from a traditional home security company. Scout Alarm packages are as follows:

Scout Small Pack: $229

• One Control Hub
• One Door Panel
• One Motion Detector
• Two Door/Window Sensors
• Two Key Fobs
• One Yard Sign

Scout Large Pack: $319

• One Control Hub
• One Door Panel
• Two Motion Sensors
• Five Door/Window Sensors
• Two Key Fobs
• One Yard Sign

Scout Elements Pack: $349

• One Contrl Hub
• One Door Panel
• One Motion
• Four Door/Window Sensors
• Two Key Fobs
• One Yard Sign
• One Smoke Alarm
• One Water Sensor

Scout Architect Pack: $549

• One Control Hub
• Onen Door Panel
• One Motion
• Four Door/Window Sensors
• Two Key Fobs
• One Yard Sign
• One Smart Lock
• One Glass Break Sensor

Poor Customer Service

It is never a solid practice to completely change a product after heavily advertising it with specific features. Scout did so with its initial launch, with many customers excitedly arming their home with Scout products. The company advertised that the system was fully functional without the need of external monitoring services and monthly fee. All previously purchased equipment ceased to function with the same features with which it was normally purchased and promised. The company's customer service has been slow to respond to customer requests in the past. While the customers are able to access helpful tutorials online, being able to receive rapid assistance from a live person is beneficial to customers.