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Power Home Technologies

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3 User Reviews
LAST UPDATED: September 13th, 2019

Power Home Technologies is a security company based in the southern states of Virginia, North Carolina, South Carolina, Georgia, Alabama, and Tennessee. As an authorized Monitronics dealer, the company installs custom systems with various equipment offerings to meet customer needs. However, equipment pricing and contract length is not available online and a free in-home consultation is necessary prior to installation. This is done by incentive-based salesmen, which may be a potential drawback for some prospective customers.

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The Good

  • Friendly Employees
  • Custom System
  • Award-Winning Monitoring Center

Friendly Employees

Among the numerous positive customer reviews, customers continually mention how friendly the Power Home Technology salesmen are. Across the board, the install technicians are also rated as extremely helpful and informative. Many customers report an easy experience with Power Home Technologies.

Custom System

Power Home Technologies does not offer cookie-cutter security systems like its competitors. Rather, you have the ability to customize your system through a point system. Each piece of equipment has a corresponding number of points. A standard system has 6 points of security but you can add and expand at additional costs.

Award-Winning Monitoring Center

While Power Home Technologies does not have an in-house monitoring center, it does use an award-winning central monitoring station through Monitronics. Its response center has received one of the highest certifications in the industry, the Five Diamond Certification from CSAA, which requires that all monitoring operators achieve 100% proficiency and certification of its monitoring practices. You can rest assured that its monitoring professionals will take care of you and your home in an emergency.

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The Bad

  • Pricing Not Listed
  • Authorized Dealer
  • Incentive-Based Sales Team

Pricing Not Listed

Power Home Technologies does not list its pricing online due to its custom systems where pricing will vary from customer to customer. If you have a budget in mind, this makes it difficult to window shop online without completing a free in-home consultation.

Authorized Dealer

It is important to note that Power Home Technologies is an authorized Monitronics dealer. While there is nothing wrong with this, it can inhibit the customer experience in that it uses third-party equipment and does have any of its own. Along with using third-party equipment, PHT also uses Monitronic's Alarm Center for the monitoring of its customers. This can make it confusing for you, as the consumer, when you have to switch back and forth between PHT and Monitronics for support.

Incentive-Based Sales Team

A lot of home security companies are frowned upon when they have an incentive-based sales team because it leads to dodgy tactics and high-pressure sales pitches. Top rated companies usually won't solicit you because they don't feel they need to come knocking at your door to earn your service.

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The Bottom Line

Power Home Technologies has a good thing going if you'd like to focus on building a custom security system. However, if you dislike dealing with incentive-based salesmen, then it might be best to look elsewhere. Top-rated companies won't have to earn your dollar through pushy salesmen.

View Best Home Security Companies

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Star Rating

2.4

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3 Reviews

Review Breakdown

5 grade

33%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

67%

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Chris "Jay" Hawkinson Noblesville, IN

My experience with PHT has been excellent. I moved into a house which they were already supporting. At first I was going to go to another vendor since the price they were paying was too steep. PHT, however, offered me a great deal, and got me up and running in no time. Happy with the company, service and support. My Sales rep was upfront and honest, acknowledged their relationship with MONI, and their use of Alarm.com. Maybe I got lucky, but in the Columbia, SC area, I recommend them.

3 years ago

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Jones Greensboro, NC

I edited this previous comment as I recognize that the installers ask us to leave a review based on your encounter with them and not the company. While the installation was well, my family has experienced the poor end of this company when requesting release from the contract as our sales rep deceived us into believing the services could be terminated at any time. We requested alleviation as we have fallen behind due to reduced income and the birth of our child. They refused and will not acknowledge the faulty actions of their sales rep whom is no longer employed with them. The sales rep had me sign through mobile device and I had no opportunity to review the contract. They offered a $4 courtesy reduction. $4. I agreed to no terms. They stated they could not do anything about the agreement even after I explained the sales rep lied. It was after they said they could do nothing else they offered a $4 rate reduction. The accepted reduction was not an agreement to the contract. It was accepting the only thing offered. $4 does not remove the financial hardship and not utilizing authority to terminate the agreement does not qualify as being willing to work with me. It comes off as willing to work to get money at my expense for your best interest. That is what the Grace of God represents, helping others in their interest and not one's own.

2 years ago

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Wayne Swint Statesboro, GA

Installed system in my rental house without my permission. Then was told by the salesperson I needed to sign to give permission. He stuck a paper in front of me and said it was for permission. I asked if it in any way would make me responsible for payment, he said no. To keep tenant happy and to keep them from having to remove the system I signed. Paper was long so I did not read it but trusted salesperson. My mistake. Apparently it was a co-sign. New I am being turned over to a collection agency for non-payment. I have 2 witnesses that heard what the salesperson said. Considering legal action.

4 years ago

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