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2 User Reviews

Point Security is a Texas-based company offering security solutions through Alarm.com, 2Gig Technologies, Interlogix, and Honeywell. They provide professional installation of their systems as well as 24/7 professional monitoring through Monitronics. Point Security focuses on its flexible package and pricing options including free installation and activation of their system as well as a free movers program. The Texas-based company promises consumers its systems will beat the price of any security system on the market.

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The Good

  • 24/7 Professional Monitoring
  • Wide Array of Technology Offered
  • Offers Lifetime Service Warranty

Point Security's biggest selling point is the focus on providing consumers flexible and affordable alarm systems. In conjunction with its promise of low monitoring and equipment costs, Point Security provides consumers with free installation and activation of their security system. It also offers a movers program that allows consumers who have had an active account for at least 12 months to move their system to a new residence with free installation. Monitronics monitors each Point Security system. The company is nationally recognized for its effort in creating a monitoring system that is uninterrupted 24/7. Its monitoring center is Underwriter Laboratories listed which essentially means the center is properly equipped to handle any emergency. Point Security is an authorized dealer for several companies including Honeywell, 2GigTechnology, and Interlogix. Consumers have a wide array of security options to choose from when going through Point Security. Another valuable aspect of Point Security's services is their Lifetime Service Warranty. The warranty covers both equipment repairs and service fees throughout the lifetime of the service plan. A $50 tip applies to services; however, this is substantially less than repairs could cost without the warranty.

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The Bad

  • Poor Online Transparency
  • Limited Locations Serviced

While Point Security's flexible pricing may prove advantageous for its clients, the lack of transparency on its website when it comes to available packages, average prices, and contract details is concerning. Point Security makes a lot of promises to consumers regarding delivering the lowest prices in the industry and it would be helpful to consumers if it provided an indication of base prices consumers could expect to pay for services. Point Security is a strictly Texas based operation providing services to residents of Austin, San Antonio, Houston, Dallas/Fort Worth, and Waco/Killeen. Its limited locations of service make Point Security a non-option for a large portion of potential home security consumers.

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The Bottom Line

Point Security offers several intriguing home security options for Texas-based consumers. The potential for $0 upfront costs and the potential to customize a security system based on individual needs has the potential to save consumers a lot in both the short and long term. The lack of upfront information on the Point Security website is frustrating to consumers who would like more substantial information when researching home security companies. Despite its poor transparency, the potentially low cost and high quality of a Point Security system is worth contacting the company for a free quote. We encourage consumers to ask specific questions about price as well as thoroughly understand Point Security's contract terms before entering into a service agreement.

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2 Reviews

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Brad Blackaller Round Rock, TX

I recently signed up for Point Security after considering several other companies. They were by far the cheapest up front with no charge for equipment, installation, or activation. Every other company I spoke to wanted to charge anywhere from $175-$1,000+ for the exact same equipment (1 doorbell camera, 1 motion sensor, 3 door sensors, and 5 window sensors). They also have the least expensive monitoring I have found. When I asked other security companies about matching rates the closest I could get was when I was told that they could, but it would go back up to the standard rate after a certain amount of time because they said that Point Security's rate must be a promotional rate and that it too would increase over time. It isn't, and it won't. During the whole process of trying to decide which company to go with, I made several calls to Brian (in sales) at Point Security and he was always pleasant and never had a problem answering any questions that I had. By the end of it all, I was confident that I was making the best decision possible by choosing Point Security to protect my home.

3 years ago

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Sybil Plunkett San Antonio, TX

Tried to schedule an appointment to transfer services to no avail. Presumably, this company wanted me to repurchase system or break contract after having it just over 2 years. Whatever the reason, it is extremely rude to not even return a call. It is no wonder they are so far down on the list. Please look else where before choosing this company.

2 years ago

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