Northstar Alarm is a home security and automation company with over 60,000 customers in more than 20 states. The company offers five monthly monitoring packages to choose from, but does not publicly disclose pricing information on its website. Northstar provides its customers with 24/7 professional monitoring and a lifetime warranty on equipment from Honeywell. Northstar Alarm is an upstanding member of both the National Fire Protection Association and the National Burglar and Fire Alarm Association.

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The Good

  • 24/7 Professional Monitoring & Lifetime Equipment Warranty
  • No Landline Phone Connection Required
  • Free Mobile App Remote Access

24/7 Professional Monitoring & Lifetime Equipment Warranty

Northstar Alarm offers five home security system packages that feature home automation, energy management, and video surveillance services. Depending on the package, a Northstar technician will also equip the house with motion sensor and doorbell camera technology. The wireless cellular communication systems feature 24/7 professional monitoring and each installation is protected by a lifetime service protection warranty on the equipment.

No Landline Phone Connection Required

No landline phone connection is required for a Northstar Alarm security system.

Free Mobile App Remote Access

The control panel features two-way voice technology so customers can communicate in real-time with dispatchers in the case of an emergency. The Northstar alarm system provides Rapid Response Monitoring which allows them to dispatch help from emergency service providers within seconds an alarm signal is received. Customers receive remote access control of all included features (including door lock) through a Total Connect mobile app from Honeywell that can be used on any device. Customers are able to control home lighting, temperature, and even small appliances from the app. The surveillance technology provides live video access in the home anytime from anywhere. Customers can record and playback video footage anytime as well.

The Bad

  • 5 Year Contract
  • No Pricing Disclosure
  • Numerous Consumer Complaints
  • Automatic Contract Renewal

5 Year Contract

Each homeowner is required to sign a 60 month contract to access the Northstar alarm service.

No Pricing Disclosure

The company does not publicly disclose pricing information, including monthly fees, for its home security plans on its corporate website. Customers will need to contact a Northstar employee for specific pricing details. Even though equipment repairs are free of charge under the lifetime warranty, customers are responsible for a minimum $35 trip charge per home visit. 

Numerous Consumer Complaints

Per our Northstar Alarm reviews, many complaints involved alleged miscommunication from Northstar Alarm sales personnel to customers about contract lengths and monthly pricing on its home security plans. Customers also had problems with faulty equipment and trouble canceling service accounts. 

Automatic Contract Renewal

Each Northstar security system's contract renews automatically, unless the customer provides written notice of cancellation at least 60 days prior to the end of the initial or renewal contract term.

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The Bottom Line

Northstar Alarm offers several choices for home security solutions that feature 24/7 professional monitoring and lifetime equipment service protection; however, the company requires customers to be locked into a contract for five years and is not transparent upfront regarding pricing. The company also has received numerous complaints regarding its customer service.

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User Reviews

Star Rating

3.7
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103 Reviews

Review Breakdown

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Michele Brynell

October 15th, 2020 Palmdale, CA DETAILS arrow_drop_down
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Never use them unless you wish to be tricked into signing a 5 year contract you can’t get out of even if you move or die - seriously!! We were not told we were signing up for 5 years as we !never! would have done that with a new system. We moved a year later after giving up on their system after multiple repairs that never repaired the system. So we are stuck with 4 years of paying for a system we no longer own nor of services we can’t use, even if the equipment were to work. The account manager told me that there was no possible way to get out of the contract, he had no boss to talk to, he was the top guy, there was no way to talk with his boss (after I pointed out he wasn’t the president of the company), that I was not paying for monitoring the system but still paying for equipment- basically, lying as do the rest of their employees When they approach your door, don’t open it, don’t be fooled by them, ask them for contract details, then don’t sign with them!!!

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Diana Garcia

September 26th, 2020 Dallas, TX DETAILS arrow_drop_down
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Robert B and Fernando A and Abel were very profesional and answered all my questions. Very polite gentleman. The technician, Robert, was very knowledgeable on the system and explained every step of the installation. Thank you Northstar!

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Sharon Savage

September 24th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B and Danny S did a great job explaining everything on install, was polite. We are very happy with today's install.

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Rebeca Rodriguez

September 23rd, 2020 Indianapolis, IN

Giving them a 1 star is generous. If it was an option I wouldn't give them any. First of all when the salesman came to our home he didn't disclosed right away that he was from this company. He made it seem like he was from ADT (our previous home security system). He was

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Jessica Mcneal Johnson

September 21st, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B and Spencer R were extremely helpful with the installation of our new alarm system!

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Allison Clark

September 19th, 2020 Denton, TX DETAILS arrow_drop_down
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Robert B was Our technician ! He was so helpful and thorough ! He stayed up extra late to finish installing our security system . He answered all my questions and made sure I understood all my devices . Jeff D , our sales representative was very helpful and patient ! Both these guys know their stuff . Happy to be safely secure !

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Joe

September 15th, 2020 Union City, CA DETAILS arrow_drop_down
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Said they would fix our security system with a renewed contract and they didn’t. 2 years later no security system and I have to pay $2400 out of pocket to switch to another company that is competent. This is after 20 phone calls and finally talking to their top customer service rep who saw that there was no alarm set for 2 years. He said sorry for the inconvenience but when can we get our money.... no one was ever sent out to fix the system. STAY FAR AWAY FROM THIS TOXIC SLUDGE OF A BUSINESS!!

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Ken Anderson

September 14th, 2020 Mesquite, TX DETAILS arrow_drop_down
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Robert B and Abel L Robert and Abel did a great job with both the sales and install of the alarm system. Both were professional, efficient, friendly and through. Enjoyed the time spent with each of them. Highly recommended them both.

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Alice Fay

September 12th, 2020 Arlington, TX DETAILS arrow_drop_down
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Robert B , did a great job. Had some challenges, and overcame them with no problems.

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Albert Pinchem

September 10th, 2020 , DETAILS arrow_drop_down
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Robert B and Kenny K did an excellent job installing and teaching us our alarm system. We are very happy!

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Jeremy

September 1st, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
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If you see a NorthStar salesman’s, RUN! I detrimentally relied on the salesman’s promise that I could cancel if I was not happy with my service without any penalty. After having several issues with my system due to wind, I tried to get help from customer service. Customer service was rude and unhelpful. When I tried to cancel, I was told it would cost me $3k. When I moved to another house, I was charged for an installation fee although my equipment wasn’t never installed. When I did try to install the equipment, I was given a date three weeks out and was told the date and time was non negotiable. The Sad part is that I’m stuck with with them for three more years.

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James Whitley

August 30th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B. Did an excellent job and I am very happy with the work he did I cannot work this stuff at all and he explained everything to help me get to the next steps

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Leslie FYI

August 22nd, 2020 , TX DETAILS arrow_drop_down
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Robert B and Abel were great. They were very professional and friendly. They were very knowledgeable and helped us understand everything.

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Andrea Lazo

August 14th, 2020 Dallas, TX DETAILS arrow_drop_down
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Robert B and Aidan S they did a wonderful job and explain everything accordingly

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SRT Intertraptional

August 12th, 2020 , TX DETAILS arrow_drop_down
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Robert B and Gabriel R were awesome today! Very efficient at their jobs.

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Ant Peña

August 12th, 2020 Grand Prairie, TX DETAILS arrow_drop_down
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Robert B. and Graham T. Did an amazing jobs explaining every step of the process during the order and installation

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Jose Santillan

August 6th, 2020 , DETAILS arrow_drop_down
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Robert B and Spencer R Just recently signed up with NorthStar Home Incredible service. Completely understood my concerns and made everything feel really easy! I highly recommend them.

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Ladrante Hyder

August 5th, 2020 Ennis, TX DETAILS arrow_drop_down
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Robert B. Robert was VERY PROFESSIONAL and his customer service was stellar!!!! He is a. TRUE asset to your company.

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martha mendez

August 2nd, 2020 Duncanville, TX DETAILS arrow_drop_down
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Robert B and Kenny K they did a great service.

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darrell cotman

July 29th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B was awesome. He was fast and also explained everything in great detail. He was very professional and did great work.

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Mee Mee

July 29th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B He took his time and was thorough showing me how to work my new system.

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Joan Hidle

July 25th, 2020 Montgomery, AL DETAILS arrow_drop_down
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Jordon O was our technician and did a great job. Very happy with it.

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Mark Kelly

July 23rd, 2020 North Richland Hills, TX DETAILS arrow_drop_down
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Robert B and the rep Noah R are both beyond excellent. Believe me these two gentlemen are polite, patient and knowledgeable. I am a skeptical, semi-paranoid person when it comes to trusting a stranger. However, these two guys disarmed all of those suspicions. I am a professional in the customer service field working in a very demanding, highly sensitive field. I know good customer service. These two are the epitome of such. I cannot day enough about Robert and Noah and the time they took to install and explain the new alarm system. You will be in good hands with them and Northstar.

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Salvador Velazquez

July 22nd, 2020 Arlington, TX DETAILS arrow_drop_down
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Robert B Did an excellent job on time Very professional thank you for your service

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Wade Jenkins

July 21st, 2020 Burleson, TX DETAILS arrow_drop_down
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Robert B did an amazing job great guy did great work

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Alma Lozoya

July 21st, 2020 Arlington, TX DETAILS arrow_drop_down
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Robert B was very professional and explained everything very clearly. He was very nice and knew what he was doing.

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ERIC PALMER

July 20th, 2020 Columbus, GA DETAILS arrow_drop_down
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We had Northstar installed in my 92 year old Mother's home this past year trying to get customer service to help with issues NO help the intercom dose not work we can hear her but she can not hear us this a problem in trying to talk back in forth. NEED ASSISTANCE WITH THIS!

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Toni Steen

July 19th, 2020 Pensacola, FL DETAILS arrow_drop_down
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Jordon O was a very helpful technician.

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Dalia Correa

July 18th, 2020 Arlington, TX DETAILS arrow_drop_down
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Robert B was amazing, he did an amazing job, he was patient and kind.

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Donna Garcia

July 17th, 2020 Dallas, TX DETAILS arrow_drop_down
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Robert B Great job!! Very professional and helpful technician. Very happy with our security system install.

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Mike McElhinney

July 15th, 2020 Picayune, MS DETAILS arrow_drop_down
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Jordon O was efficient helpful and nice. He explained things well.

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Ruben Balderrama

July 12th, 2020 Dallas, TX DETAILS arrow_drop_down
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Robert B did a great job at our house. He has been the best tech I have had.

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Matthew Moyer

July 11th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B was very knowledgeable and above all professional with the installation process and showing me how everything works. I definitely recommend his on any assignment and even deserves a raise!

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Jennifer Ruiz

July 8th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B, very professional, and proficient! Informative, and explained everything clearly.

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Bianca Halliburton

July 8th, 2020 Crowley, TX DETAILS arrow_drop_down
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Robert B He did an awesome job and was very polite and very helpful.

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Karen

July 4th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Eduardo our technician was thorough in explaining the system and had great customer service.

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Brennan Hooper

July 3rd, 2020 Dallas, TX DETAILS arrow_drop_down
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Robert B was super professional and did an excellent job setting up our NorthStar Security system. He was very accommodating and listened to all my concerns and wants. I hope to do more business with Mr. B in the future.

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Mandy

June 30th, 2020 Oklahoma City, OK DETAILS arrow_drop_down
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Northstar is not a good alarm company. Why well let me tell you why!!!!! They scam people. They never tell you that you have to send a cancellation letter 60 days prior to when your contact is up or it will roll over another 5 years!!!!! And you can’t cancel it unless you pay the 199.00. They will not fix a sensorif there’s something wrong with it. You have to pay for someone to come check it out!!!! My alarm would go off all the time for no apparent reason all hours of the night. Please don’t waist your money on them

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sykea brinkley

June 30th, 2020 , DETAILS arrow_drop_down
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Robert B was very respectful, pleasant and very detailed when he explained how to use the security system. The job he did was well above and beyond our expectations. He made this an absolute pleasure.

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Lynda-Jo Jackson

June 27th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B - He did a great job! He was very professional and personable. I would recommend him as a tech whole heartedly.

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Mrs Kelly

June 27th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B great service and great device awesome guy!

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Longoria

June 26th, 2020 Corpus Christi, TX DETAILS arrow_drop_down
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Jordon O was very friendly and worked exceptionally well!

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Lionel Padilla

June 26th, 2020 , DETAILS arrow_drop_down
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Robert B was exceptional he did a wonderful job.

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Richard Middleton

June 26th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B did a fantastic job. Was very polite, professional, and always concerned about our desires with the system and made sure we understood how everything worked.

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carl howell

June 25th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B He was absolutely amazing and great at explaining to me what my system does and how ro work it. He was also great to talk to.

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Ruby Hendrix

June 22nd, 2020 , DETAILS arrow_drop_down
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Robert B did an awesome job! He was very friendly!

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Sweetpea’s Creations

June 21st, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B was such an amazing representation of Northstar! I’m so overjoyed by his kindness and attention to everything we needed! He’s awesome!

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lanita pena

June 20th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B did an amazing job with installing and explaining how everything works and where it went. Definitely recommend him to do other jobs.

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Miller Glenn

June 19th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Robert B Awesome service!!! Very informative and professional!

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Christian Harris

June 15th, 2020 Arlington, TX DETAILS arrow_drop_down
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Robert B Excellent service! He was very polite and helpful.