1. Moon Security Services, Inc.

Moon Security Services, Inc. has protected homes since 1957, and has installed more than 5,000 burglar/fire alarm systems, CCTV surveillance systems, and controlled access related systems. The company services Southeastern Washington, Northeastern Oregon, the Columbia Basin, and Northern Idaho. Customers can expect professional installation. The company does not provide any information on pricing or contracts. Moon Security prides itself on being fully licensed, and a member of the following:

  • ESA (Electronic Security Association/NBFAA)
  • ESA of Washington (WESA/WBFAA)
  • Tri-Cities, Spokane and North Central (Wenatchee) Homebuilders Association Pasco, Kennewick, Richland, Sunnyside, Hermiston, Pendleton, Wenatchee, Spokane and Coeur d'Alene ID Chambers of Commerce
  • Tridec (Tri-Cities Development Council)
  • Sunrise Rotary Club

Not only that, but Moon Security was honored as one of the 100 largest security companies in 2015.

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The Good

  • Systems Protect Against Intruders
  • Fire Protection
  • CSAA Five Diamond Certified

Moon Security Services, Inc. provides alarm and monitoring systems equipped with the most advanced technology. The company has been installing residential security systems for almost 30 years. While it offers a variety of alarm systems, Moon Security specializes in First Alert brand panels. The company works with 2 main security components, including Deterrent and Perimeter Protection.

Deterrent protects against unwanted intruders with window stickers and yard signs to help notify burglars that the house is equipped with an alarm system.
Perimeter protection makes sure the owner's windows and doors are wired with hidden switches. It also uses motion detectors to notify the owner of unwanted visitors.

For a monthly fee, customers can add on fire protection that is monitored 24/7. Moon Security can protect a home even when the owner is not home. The company can install smoke detectors as a part of the security system that will notify the fire department in the event there is a fire.

Customers can enjoy a UL listed Central Monitoring Station that is CSAA Five Diamond certified, and monitors thousands of security systems.

The Bad

  • Lacks Pricing Information
  • Website Lacks Transparency
  • No Home Automation
  • No Live Chat

It is especially helpful when companies provide their pricing and cost information upfront. Moon Security does not disclose the monthly price for security systems, or how much each piece of equipment costs. It is unclear what customers can expect to pay for adding on more advance features to their system. In addition to pricing, the company lacks a lot of important information in general. It does not include specific information on security packages, or what kind of signals are used. Moon Security does not include how long contract agreements are, its cancellation policy, or its warranty. The company does not appear to offer any kind of home automation features that let owners control their lights, thermostat, garage, appliances, etc from a smartphone or device. Moon Security Services, Inc. does not provide any live chat option. This would be especially helpful to have since the company lacks transparency in providing a lot of important information.

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The Bottom Line

Moon Security Services, Inc. is a company that has specialized in residential home security for almost 30 years. When coming to the company, customers can expect a CSAA Five Diamond Certified Central Station that professionally monitors 24/7. It is hard to know what stands out about this company since it lacks so much in transparency. Moon Security does not provide a lot of key information that is helpful to know upfront. A few of the most important things the company leaves out are equipment information, pricing and contract information, and the warranty and cancellation policy. Because of these factors, we recommend going with a home security company that is more upfront about the basics, and important information.

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