Innovative Security Services, Inc.

Name: Innovative Security Services, Inc.
Rating: 1.0

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1.0

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1.0

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LAST UPDATED: August 24th, 2019

Innovative Security Services provides professionally installed home security solutions to Minnesota customers in the Twin Cities area. Services include intrusion protection systems, video surveillance, fire safety, home automation, and medical alert monitoring services. The company does not disclose equipment costs or 24/7 professional monitoring rates on its corporate website. Exact pricing for products and services are dependent on customized selections by the customer during an initial home security consultation.

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The Good

24/7 Professional Monitoring
Mobile Remote System Access
Medical Alert Monitoring Services
Video Surveillance Technology

Innovative Security Services offers custom home security solutions for customers that feature 24/7 professional monitoring and remote access from a customer's mobile device. Home lighting and thermostat settings can be set to certain schedules in order to reduce annual energy costs. Customers are also able to remote arm the system, lock doors, and access garage door entry through the Alarm.com mobile app. Video surveillance technology gives customers access to live feeds of home activity while they are away from the residence. The only limitation for home automation services is no remote access for small appliances. Environmental detection devices protect consumers against fire, flood, and carbon monoxide threats. Medical pendants are available that monitor daily activity patterns and trigger signals to the central monitoring station when emergency situations arise. Customers are able to receive instant text/email notifications when alarms are triggered.

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The Bad

No Contract Length Disclosure
Undisclosed Pricing Information
No Equipment Warranty Information
Potential Upfront Costs

The home security company lacks transparency on its corporate website regarding service agreement contract lengths, equipment pricing, monthly monitoring rates, and warranty information. Customers may be required to pay upfront for installation and equipment. Customers may be required to obtain an alarm permit from their local municipality that must be renewed on a yearly basis at their expense. The company's moving policy is also not provided on the corporate website and customers may be subject to a service transfer fee if they wish to move equipment to a new residence. Home security contracts may contain automatic renewal clauses and early termination fees may apply for cancellations prior to contract expiration. Customers may also be held financially responsible for any equipment repair or replacement costs that may arise if warranties are limited or completely unavailable from the company.

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The Bottom Line

Innovative Security Services provides its Minnesota customers with custom home security solutions that feature professional installation from certified technicians, mobile remote system access, and 24/7 professional monitoring. However, the home security lacks upfront transparency on its website for equipment costs, monitoring rates, and contract lengths for its service agreements.

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Brown Fairfax, VA

This company is a joke! And possibly a fraud!!! My camera system was broken due to a cable company installing, phone, Internet. The tech broke my dvr box. I got approval from cox cable to have the system diagnostic and replaced if needed. The company cane to my house many times. After about the 3rd time they said I needed to replace the ENTIRE camera system that it was not able to be repaired! Well they came out to my house, installed the cameras and dvr not EVEN ran new wires! “ it gets better! In additional, the dvr box they brought was the wrong one! It was sparking nonstop behind the night stand! It was sparking so much I had to unplug the entire system for months as fear of a fire!!! Well, the cable companies 3rd party vendor now has questions about why they did what they did, upon install I asked if they would write something for me or if needed give a statement. They agreed, guess what.... now they refuse unless I pay them 1,200.00!!!!! I don’t know what is worse in this situation, the cable company who broke my system, or the camera company, innovative security, who has done nothing but almost burn my house down, possibly ripped me off, and sold me something I didn’t need, and lied that they would assist in court. Then wanting 1200.00 to do so! Flip a coin. I regret even calling innovative security, or hearing there name! WARNING: before engaging in any type of business with these scammers, make sure you have a fire extinguishers on hand, make sure there licensed in your state, DO NOT pay them until the entire job is done and working, and possibly have a attorney on hand! The office manager the guy I spoke to is beyond rude. He hung up the phone in my face! Horrible horrible horrible company!

4 years ago