Name: Frontpoint
Rating: 4.1

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Verified Customer

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Philip East Stroudsburg, PA

The customer service has been very responsive and I'm just happy with the service we've gotten. I would have liked it if every now and then they could give us a call and ask how things are going.

3 years ago

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Verified Customer

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Anonymous Haltom City, TX

Most of the representatives were very patient and helped me workout the technical issues that I had. I have had some problems with the long-range sensors, but the system is easy to use, easy to set up, and is affordable.

3 years ago

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Anonymous

Everything is so easy to install and use. They are very easy to get a hold of and they are very knowledgeable. I like the app because you can check all the alarms and doors in your house.

3 years ago

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Danny Leeds, AL

It is simple and easy to use. The price was right for us. The workers were very helpful and knowledgeable. The security system gives me peace of mind when I sleep. They didn't disclose something to us at the beginning and it was very frustrating.

3 years ago

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Josh Tomball, TX

They are quick to call back on alarms and they are helpful to answer questions and make sure I am satisfied. We had a false alarm once and before I knew it, the police were at the door.

3 years ago

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Michael San Mateo, CA

They are very responsive to alarms, but I am concerned that a live person doesn't call you when there is a problem with your alarm. It is a very durable system, but water and other elements can cause it to degrade and malfunction.

3 years ago

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Anonymous Seattle, WA

I needed some extra devices and it was easy to get those and set them up. I don't understand all the features on the control panel and it would be nice if you could control it from a mobile device.

3 years ago

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Verified Customer

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Latricia League City, TX

They are knowledgeable, thorough, efficient, and professional. It's a very excellent interaction with them. It is so simple to use their equipment, and you can take it with you if you move.

3 years ago

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Bradley Saint Helen, MI

They had really good customer service and were amazing to work with. When I thought the price was a little too high, they did everything they could to lower it for me and gave me a great monthly rate. But, I did have some issues with the smoke detector and a camera not working correctly.

3 years ago

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Trent

I like the flexibility of being able to purchase equipment off of Amazon and other locations. Everything was easily installed and seems to function correctly without any problems.

3 years ago

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4 Mauston, WI

Frontpoint was at a low cost, and the installation process was very easy. Customer service was cooperative and helpful, but there was quite a bit of miscommunication about the systems capabilities, and the service didn't quite measure up to what was expected. It doesn't really have the capabilities as advertised.

3 years ago

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5 Alexandria, VA

Customer service representatives are friendly, and they engage any problem that you have. The service is high quality, but I wish it was simpler, and that you could integrate it with other systems.

3 years ago

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Cynthia Preciado

What I like is that I get consistant notifications of doors left open or when the alarm is armed or disarmed. What it can improve in is getting installers to come out and install the equipment. Specially the door bell camera. Till this day it is not installed as my husband was unable to do it.

3 years ago

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Kristen

Customer service is great. They are always friendly and helpful. The price for my service is better than most home security service. I feel safe knowing my home is being monitored.

3 years ago

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Kenny Higdon

Simply the best, no real advertisement like other companies. However, they been the best as far as sales and customer service. Always have someone to answer my calls especially the when I needed help the first few months

3 years ago

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Joshua Knight

Frontpoint gives me piece of mind. I like how they have everything covered. Ive thought of thousands of ways my apartment could be vulnerable but it appears Frontpoint has already thought about all of those ways.

3 years ago

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Kim Palmer

Good experience. But I was told motion sensors would work with a cat. They do not. Switched to glass break. But when I sent back the motion sensors I was charged for the hardware when it was to be an even exchange. I had to call for my credit.

3 years ago

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Mark Chicago, IL

I think they offer the best customer service, they are a 24-hour service. The support is phenomenal, they'll do whatever it takes to teach you and make you understand. They need to resolve a few small things, but it is super user friendly to use. Even if you weren't technically inclined the system is user friendly.

3 years ago

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Hollie Columbus, OH

With the limited amount of time I have spent on the phone with customer service, they have been able to help me with my concerns and answer all my questions. The system works well but is kind of big and bulky. I wish they included mobile monitoring as well.

3 years ago

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Verified Customer

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Kevin Granger, IN

They are very professional and made it very easy to install the units. The units are compact and work great. Frontpoint is more expensive than my previous service, but it is worth it.

3 years ago

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Verified Customer

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5 Falkville, AL

They were able to give me everything I needed and a pretty good deal. The system is wireless and very easy to install. The customer service is easy to work with and I'm always able to get somebody on the phone.

3 years ago

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5

I'm very impressed with my experience. The customer service is very responsive. They handle the issues correctly the first time. We've had a couple issues with two of the sensors, but the rest works great.

3 years ago

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4

The folks on the phone are extremely well trained and knew exactly what they were talking about. Everytime I called, I got an answer. Their equipment is high quality but they don't necessarily have the same wide selection as some of their competitors.

3 years ago

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4

The equipment was easy to set up. I set it up myself. I was a little upset with the fact that the introduction included use of the online application but once that introduction was done, they wanted to charge me an additional ten dollars a month for the app and that wasn't what they told me originally.

3 years ago

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4

I did have issues with the system. Something happened with my sensors and they walked me through resetting it. They're just very professional and very knowledgeable. The customer service is really good. I haven't had any other issue since then.

3 years ago

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4 Lexington, SC

They always help and I never had an issue or any kind of problems with them. They pay on the first of the month, regardless of when you actually start so if you start on the middle of the month, they will charge you on the first which I don't know why they do that.

3 years ago

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4 Wendell, NC

If I've ever had any technical questions or any technical support, I've had no issues getting ahold of someone immediately. They've always been able to either answer my question or set it up for me. There are some connection issues occasionally between the cameras and the mobile app or the weather based site.

3 years ago

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4 Merrillville, IN

When I was setting up the system, the young man at first wasn't very clear so I had to call back adn the second representative was actually better. I think the system could be a little bit better. The alarm isn't loud or strong enough.

3 years ago

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Verified Customer

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Al

I chose Frontpoint because of the ease of setting it up and it's internet access. I love the ease of being able to turn it on and off myself. Every time I get a hold of customer service everything is answered adequately.

3 years ago

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Verified Customer

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Dilip

So far I am happy with it. They have good customer service. One time I had an instance where I opened the door without turning off the alarm and they called the police for me so that was a good response on their part.

3 years ago

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Verified Customer

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Esther

They are always available when you call. So far there is nothing wrong with the device and it was easy to install. I already had it at my home so I put it in a couple other places. I thin the pricing is right on.

3 years ago

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Gina McNeil

Experience: Getting security system. Weird question. Likes: The salesman was very knowledgeable and the app is easy to use. Improvements: They could've checked on me after i installed it on my own to see how it was working or whatever.

3 years ago

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Tait Minneapolis, MN

The first equipment I got had a defective part and they replaced it with no issues. Every time I get a phone call, they are respectful and are able to deal with the issues. It seems like there's a lot of other equipment that's less conspicuous, but I think it gets the same security functionality.

3 years ago

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Andre

When comparing this to other companies, we found this is a little more affordable and efficient. It was easy to install and the customer service agent helping us was very patient.

3 years ago

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Shannon Alexandria, VA

The customer service is good, they walk you through the installation and so forth. They have very well-trained representatives. However, the tape they give you for mounting the video cameras does not work well enough, so my video cameras always fall down.

3 years ago

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Verified Customer

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Tad Logan

I like the ease of install. App could be updated a bit and limit on video cameras and video clips is disappointing but I'm stuck for the contract now... But i for sure won't renew if that don't change,pricimg is premium for limited service. In addition they cant get my garage to work with extender for the lock or long range sensor for the door. Its about 70 ft from my panel.

3 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns. Thank you for this feedback and we look forward to speaking with you soon!

Jan. 22nd, 2019

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Dennis

Excellent service from the selection of system components, to delivery, installation instructions, and activation. Purchase price and monthly monitoring fees are price to value leaders.

3 years ago

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Terry Brown Blythewood, SC

They were very responsive and I never had to wait to talk to a technician. It was easy to install and simple to understand. They did everything that they said they would do and did it very promptly.

3 years ago

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Melissa Detroit, MI

The customer service answers immediately when I have a problem or something. I call and I'm not stuck on the phone for ten minutes trying to push buttons to get to this department or anything.

3 years ago

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Martha Waterloo, AL

I only called the customer support the one time and they couldn't seem to help me with the weather problem. It would show the weather for the say and it doesn't work any longer. It just shows the time. I'm not happy with that because I like to use it to see my weather in the morning. The equipment is okay, but I don't think the alarm is loud enough. You stand outside the door and you can't hear the alarm from inside.

3 years ago

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Lawrence

I wasn't home when the package was delivered. They just delievered it with no knock on the door. There was just six big boxed sitting at the front door and I was gone for two days, I was suprised that no one grabbed it after two days of it being on the step.

3 years ago

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Anonymous

The people that I've dealt with or had questions with have been really good about answering them and getting all the information. I have some issues with some of the automation features and they're not as stylish as some of the other brands so far as trying to blend the home screen into your house. It's kind of big and bulky and not as sleek as some other ones.

3 years ago

Reply from Frontpoint

Thank you for sharing your feedback with us. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 15th, 2019

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Claude

I had called earlier to get some more questions answered and then they called back and were able to help me with the questions. They weren't able to give answers that I needed to take care of with some accounting issues, but they were able to clear it up after a few days. It's been okay service.

3 years ago

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Michael

They took time from the very beginning to help you set up everything when it was a little frustrating. They were right there and walked me through everything. They've been great.

3 years ago

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Sharon

When I called the people, they were very friendly. They walked me through everything and they try to understand and figure it out so I appreciate that. It was very easy to install it and set it up.

3 years ago

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Anonymous

The equipment is easy to install. I'm very satisfied with the product. The alarm was triggered and the customer service immediately contacted us. It's easy to use and the app is very simple.

3 years ago

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Erin

It's been amazing. Set up was easy and customer service is amazing. I didn't have luck with my motion sensors, there were too many false alarms, but everything else has been great.

3 years ago

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Anonymous Dayton, OH

I have not had any problems with them. They have always gone above and beyond the call of duty. The customer service was friendly and made certain that my questions were answered.

3 years ago

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Ray Lancaster, OH

The support has been good however the installation manual leaves a little bit to be desired. It seems to be good equipment, easy to install and small in size, so it's not obtrusive.

3 years ago

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Tara Charlotte, NC

I've used other home security system that were self installed and the quality wasn't as good. Customer service has been very responsive and were very helpful when I was setting it up.

3 years ago