Name: Frontpoint
Rating: 4.1

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Verified Customer

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Shirlean Omaha, NE

I haven't had any serious issues. I have talked to one person in customer service and he was pretty good at explaining everything. The best thing is that is convenient, and I can use my mobile app.

3 years ago

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Verified Customer

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Anonymous Omaha, NE

You don't need a land line and the technology seems like it is pretty advanced. I have had some trouble with the home box losing connection with the WiFi. They were very helpful every time I called and they answered my questions.

3 years ago

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Verified Customer

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Maria Las Vegas, NM

I am having some issues with one of my front cameras, it blinks on and off with any movement. I like their customer service, they have a quick response time and friendly people.

3 years ago

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Verified Customer

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Arthur Carrollton, TX

It was easy to install and it was the complete package. The support monitors very well if there is an issue, they call immediately. So far the few times we've had to deal with them has been excellent.

3 years ago

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Anonymous McKinney, TX

I feel like I was a little bit misled by the customer service. They need to be one hundred percent clear on what they are selling to make sure the customer understands. One time we forgot to turn off the alarm and we were called immediately.

3 years ago

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Verified Customer

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Bryan Carrollton, GA

They are usually very very helpful. I don't have to do a lot of waiting to talk to someone, they've always been helpful when I called in. The equipment is easy to use. I'm not one hundred percent satisfied with the level of monitoring. I like that I can arm and disarm the system from my cell phone. I don't like the fact that only when the alarm goes off for more than thirty seconds, I get a call. I would like to have a call no matter how long the alarm goes off for.

3 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us, as it is the feedback we receive from our customers that truly help us to grow. Please let us know if there is anything we can ever do to assist you in the future.

Apr. 18th, 2019

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Verified Customer

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Rochelle Theodore, AL

The customer service has been very responsive but I did have an issue where I couldn't contact them because they had no representatives available at the time, maybe it was outside their office hours. It's inexpensive but functional.

3 years ago

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Verified Customer

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W. Congreve

There was confusion in the beginning whether the online service and app were included in the basic package. I thought it was, and I had the app when I signed up. However, after paying, the app became non-functional. I called them and they added full functionality and the app. Great resolution!

3 years ago

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Verified Customer

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Sandra Gillham, AR

Customer support tries to help me whenever I call them and they've been good. The system is good, it had a malfunctions and I needed customer support and we haven't had any problems getting it.

4 years ago

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Verified Customer

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Lauren Melrose Park, IL

I liked that I could install the security system myself. The sensors go off sometimes and I don't know why. Customer service is pretty responsive. They're really good at turning them off when I call but if I'm not home, it is kind of an issue. I ordered a replacement a month ago and haven't got it yet, so I am going to call again today.

4 years ago

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Verified Customer

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Yuriy Brooklyn, NY

Everything is automatic and you know everything from your cell phone. I feel like it is good quality. Customer service answers your questions right away and they're courteous and knowledgeable.

4 years ago

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Lisa Grants Pass, OR

They are very helpful, quick responses, and just excellent customer help. The system is very easy to use and seems to work very well. I like my ability to use my phone app to secure my home when I leave and forget.

4 years ago

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Andrey Durham, NC

I chose FrontPoint because of the first response from the marketing and a very good initial price. The customer service always listens to my question when I ask them and they provide me an answer. It's a convenient system with small sensors used and no wiring.

4 years ago

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Robert Sheboygan Falls, WI

I don't feel that the alarm is loud enough and they don't offer an extra alarm that you can add to it. You can use your cell phone to arm or disarm it and that makes it a lot easier.

4 years ago

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David Fort Wayne, IN

Every time we had a question they've always been quick to respond. We haven't had any issues and everything seems to work great. I like the mobile app to be able to view the cameras from anywhere.

4 years ago

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Verified Customer

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Derek Washington, DC

I think they provide great customer service. They know the product very well and they're clear with explanations but it's not always consistent. The system works really well. It's easy to install and easy to use. Their app really walks you through everything step by step when you first get your system.

4 years ago

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Verified Customer

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Philip East Stroudsburg, PA

The customer service has been very responsive and I'm just happy with the service we've gotten. I would have liked it if every now and then they could give us a call and ask how things are going.

4 years ago

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Verified Customer

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Anonymous Haltom City, TX

Most of the representatives were very patient and helped me workout the technical issues that I had. I have had some problems with the long-range sensors, but the system is easy to use, easy to set up, and is affordable.

4 years ago

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Verified Customer

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Anonymous

Everything is so easy to install and use. They are very easy to get a hold of and they are very knowledgeable. I like the app because you can check all the alarms and doors in your house.

4 years ago

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Danny Leeds, AL

It is simple and easy to use. The price was right for us. The workers were very helpful and knowledgeable. The security system gives me peace of mind when I sleep. They didn't disclose something to us at the beginning and it was very frustrating.

4 years ago

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Verified Customer

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Josh Tomball, TX

They are quick to call back on alarms and they are helpful to answer questions and make sure I am satisfied. We had a false alarm once and before I knew it, the police were at the door.

4 years ago

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Michael San Mateo, CA

They are very responsive to alarms, but I am concerned that a live person doesn't call you when there is a problem with your alarm. It is a very durable system, but water and other elements can cause it to degrade and malfunction.

4 years ago

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Anonymous Seattle, WA

I needed some extra devices and it was easy to get those and set them up. I don't understand all the features on the control panel and it would be nice if you could control it from a mobile device.

4 years ago

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Verified Customer

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Latricia League City, TX

They are knowledgeable, thorough, efficient, and professional. It's a very excellent interaction with them. It is so simple to use their equipment, and you can take it with you if you move.

4 years ago

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Bradley Saint Helen, MI

They had really good customer service and were amazing to work with. When I thought the price was a little too high, they did everything they could to lower it for me and gave me a great monthly rate. But, I did have some issues with the smoke detector and a camera not working correctly.

4 years ago

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Verified Customer

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Trent

I like the flexibility of being able to purchase equipment off of Amazon and other locations. Everything was easily installed and seems to function correctly without any problems.

4 years ago

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4 Mauston, WI

Frontpoint was at a low cost, and the installation process was very easy. Customer service was cooperative and helpful, but there was quite a bit of miscommunication about the systems capabilities, and the service didn't quite measure up to what was expected. It doesn't really have the capabilities as advertised.

4 years ago

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5 Alexandria, VA

Customer service representatives are friendly, and they engage any problem that you have. The service is high quality, but I wish it was simpler, and that you could integrate it with other systems.

4 years ago

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Cynthia Preciado

What I like is that I get consistant notifications of doors left open or when the alarm is armed or disarmed. What it can improve in is getting installers to come out and install the equipment. Specially the door bell camera. Till this day it is not installed as my husband was unable to do it.

4 years ago

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Verified Customer

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Kristen

Customer service is great. They are always friendly and helpful. The price for my service is better than most home security service. I feel safe knowing my home is being monitored.

4 years ago

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Verified Customer

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Kenny Higdon

Simply the best, no real advertisement like other companies. However, they been the best as far as sales and customer service. Always have someone to answer my calls especially the when I needed help the first few months

4 years ago

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Verified Customer

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Joshua Knight

Frontpoint gives me piece of mind. I like how they have everything covered. Ive thought of thousands of ways my apartment could be vulnerable but it appears Frontpoint has already thought about all of those ways.

4 years ago

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Verified Customer

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Kim Palmer

Good experience. But I was told motion sensors would work with a cat. They do not. Switched to glass break. But when I sent back the motion sensors I was charged for the hardware when it was to be an even exchange. I had to call for my credit.

4 years ago

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Mark Chicago, IL

I think they offer the best customer service, they are a 24-hour service. The support is phenomenal, they'll do whatever it takes to teach you and make you understand. They need to resolve a few small things, but it is super user friendly to use. Even if you weren't technically inclined the system is user friendly.

4 years ago

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Hollie Columbus, OH

With the limited amount of time I have spent on the phone with customer service, they have been able to help me with my concerns and answer all my questions. The system works well but is kind of big and bulky. I wish they included mobile monitoring as well.

4 years ago

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Verified Customer

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Kevin Granger, IN

They are very professional and made it very easy to install the units. The units are compact and work great. Frontpoint is more expensive than my previous service, but it is worth it.

4 years ago

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Verified Customer

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5 Falkville, AL

They were able to give me everything I needed and a pretty good deal. The system is wireless and very easy to install. The customer service is easy to work with and I'm always able to get somebody on the phone.

4 years ago

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Verified Customer

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5

I'm very impressed with my experience. The customer service is very responsive. They handle the issues correctly the first time. We've had a couple issues with two of the sensors, but the rest works great.

4 years ago

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4

The folks on the phone are extremely well trained and knew exactly what they were talking about. Everytime I called, I got an answer. Their equipment is high quality but they don't necessarily have the same wide selection as some of their competitors.

4 years ago

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4

The equipment was easy to set up. I set it up myself. I was a little upset with the fact that the introduction included use of the online application but once that introduction was done, they wanted to charge me an additional ten dollars a month for the app and that wasn't what they told me originally.

4 years ago

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4

I did have issues with the system. Something happened with my sensors and they walked me through resetting it. They're just very professional and very knowledgeable. The customer service is really good. I haven't had any other issue since then.

4 years ago

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4 Lexington, SC

They always help and I never had an issue or any kind of problems with them. They pay on the first of the month, regardless of when you actually start so if you start on the middle of the month, they will charge you on the first which I don't know why they do that.

4 years ago

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4 Wendell, NC

If I've ever had any technical questions or any technical support, I've had no issues getting ahold of someone immediately. They've always been able to either answer my question or set it up for me. There are some connection issues occasionally between the cameras and the mobile app or the weather based site.

4 years ago

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4 Merrillville, IN

When I was setting up the system, the young man at first wasn't very clear so I had to call back adn the second representative was actually better. I think the system could be a little bit better. The alarm isn't loud or strong enough.

4 years ago

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Al

I chose Frontpoint because of the ease of setting it up and it's internet access. I love the ease of being able to turn it on and off myself. Every time I get a hold of customer service everything is answered adequately.

4 years ago

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Verified Customer

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Dilip

So far I am happy with it. They have good customer service. One time I had an instance where I opened the door without turning off the alarm and they called the police for me so that was a good response on their part.

4 years ago

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Esther

They are always available when you call. So far there is nothing wrong with the device and it was easy to install. I already had it at my home so I put it in a couple other places. I thin the pricing is right on.

4 years ago

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Gina McNeil

Experience: Getting security system. Weird question. Likes: The salesman was very knowledgeable and the app is easy to use. Improvements: They could've checked on me after i installed it on my own to see how it was working or whatever.

4 years ago

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Tait Minneapolis, MN

The first equipment I got had a defective part and they replaced it with no issues. Every time I get a phone call, they are respectful and are able to deal with the issues. It seems like there's a lot of other equipment that's less conspicuous, but I think it gets the same security functionality.

4 years ago

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Andre

When comparing this to other companies, we found this is a little more affordable and efficient. It was easy to install and the customer service agent helping us was very patient.

4 years ago