Name: Frontpoint
Rating: 4.1

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Verified Customer

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Roger

The best thing is the pricing and the ability to do it yourself. Installing the system was easy. I do have a lot of problems with the pieces of equipment going off line for no reason. When I've had problems, it took about three days for support to respond.

3 years ago

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Linda

I have had some issues with the equipment. Customer service is really outstanding. They are always there to answer their phones and call you back with they say they're going to. They're very patient. The prices are reasonable and it is simple and doesn't require wifi to work.

3 years ago

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Michael Chernin

I have no complaints about the equipment or service. Both have met my expectations. Sales department needs work. I was lured in by a $20 a month offer and was not told that after a trial period the Frontpoint app would be disabled. When I called to complain I was told they would be happy to enable it for me for $10 a month. Of course I was furious. The customer service rep I spoke with was absolutely certain this was explained to me during the sales process but i will assure you it was not. I tried to cance my service but was told the free cancellation period had expired and the 3 year contract was in effect. How convenient for Frontpoint that it works out that way. Not a happy client.

3 years ago

Reply from Frontpoint

Michael, we appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company. Rest assured, we will be looking into this internally to ensure this does not happen again in the future.

Jul. 29th, 2019

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Jay Orlando, FL

The self-activation with app process was pretty good but did require some help via phone & the agent couldn''t tell me much about the doorbell cam installation outside of a booklet she was reading from. I did better through YouTube or other system installs. They can improve on more features in their app, pricing, long contract, update to keypad, & wireless connectivity. They can''t use 5G and my 4G seems to not work as well. Their doorbell cam quality could be better & response to motion is not the best. They also don''t give tracking information. You just have to wait until things arrive.

3 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Jul. 30th, 2019

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Armando Rodriguez

ok. Improvement: Make the online app service affordable. When I signed up this for a contract I was told that this was feature, but then I found out that it is a free trial issue. After a month I was asked to pay. I cancelled that service. This does not seem honest.

3 years ago

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Kristopher Casey

Excellent. Customer service during business hours have been excellent they take the time to help. Sales is great as well, they go the extra mile to ensure customer satisfaction

3 years ago

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5 Marietta, GA

I've only called customer service one time to help troubleshoot which worked out fine. It was a good experience. It's tricky to deal with when you're installing it but once you figure it out, it's fine.

3 years ago

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James

Frontpoint is pretty trustworthy. It is a good security system. When I contact them, my situation is cleared up right away and they stick with me until the situation is completed. Also it was less expensive.

3 years ago

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John

Frontpoint's sytem has many aspects that are part of the basic package with one or two things that have to be purchased additionally. It is convenient. Any issues I've had, they've been able to resolve quickly.

3 years ago

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Benjamin Hobe Sound, FL

Frontpoint is easy to set up and affordable. Their customer support is knowledgeable and courteous. They walk you through anything. We've had no issues with keypad or sensors. It gives is peace of mind.

3 years ago

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Anonymous

Liked that I could install it myself and not have anybody come into my home to install it. I also like that it is wireless but it is not super high quality security. Still, I like the comfort of knowing somebody is monitoring my home and that would be alerted to an intruder.

3 years ago

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Christopher

It is good but no better than anything else on the market currently. The price is what made me decide it was right for me. The cellular connectivity and the phone app are the best parts. Their customer service is quick to respond.

3 years ago

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Charles

Everything is great so far. We feel more secure when we are away from the house because we get notified if there is an alarm. The price is reasonable. They have been very helpful anytime we've had to call them.

3 years ago

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Milton

Totally easy to set up and install. We have had one or two sensors come off the door because it was cold when we installed it in winter, but other than that no issues. They are easy to talk to and we are never on hold for long.

3 years ago

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Ewuniki

I've already recommended to my sister. It was easy to sign up and self install. I have had some issues with the sensors but they were very good about correcting any issues and mailed out sensors as soon as I let them know about the problem. They were very patient.

3 years ago

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Melanie

The services are good. I like the system and the price. It makes me feel more secure in my home. I have forgotten my password a few times and the police were here within ten minutes so that was excellent.

3 years ago

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Yvette

Every time that we've had to call the person, we've talked to solved the problem right away. We've had no issues with it. It works pretty good. You can install it yourself and you can change it around however you want to.

3 years ago

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Carol Rochester, MI

Customer service has included call backs and immediate responses with potential alarms and also questions about the system. When I first installed it, I had some problems and they got solved pretty quickly with a phone call. Frontpoint is efficient and professional so far.

3 years ago

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David Manassas, VA

I've always gotten someone that knows and can provide the assistance that I needed and they're fully trained. I've never gotten to them and not had a solution. I would say that there is security software that provides better detection. It's dependable.

3 years ago

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Stephen VanWaus

Instant Customer Service contact is amazing. Never feel rushed on phone. Experienced reps have always corrected the issue the first time. Equipment has been the most reliable out of the four companies I've had.

3 years ago

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Elizabeth Fort Lauderdale, FL

They normally answer any time I have to call and help me resolve any issues that I may have. The outside cameras should automatically record. If someone goes out the back door, it says that the back door is open. But if someone comes in, it will wait for a good 10 or 15 minutes and "back door closed or open".

3 years ago

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Sidney Layton, UT

They are always available no matter when you call, you get somebody that helps you. They're very knowledgeable of the product. It meets all of my needs and seems to be made well.

3 years ago

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Tyisha Columbia, SC

Every time I had any types of problems or it had fallen off quickly or an error of my own, they called relatively fast and they've always ensured that everything was okay. There's been some sensors that have fallen off.

3 years ago

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Jonathan

My call was answered quickly when I did call for customer service. They were knowledgeable and answered my questions fully. I got the information I needed. It seems robust and well thought out and it works well.

3 years ago

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Anonymous

I shopped around and I liked the price of Frontpoint. I like the fact that I can move my system around on my own. They are very quick to pick up the phone and resolve any issues.

3 years ago

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Olimani

A couple of my friends had Frontpoint, so I tried it and I like it. They have a good mobile app. Sometimes if the device goes off and I try to contact customer service, it takes a long time. Usually it takes 20-25 minutes to actually talk to someone

3 years ago

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Jewel Bristol, VA

Once my door had been opened by mistake and the person ran off, I had a call almost immediately to check. I don't have to when I'm home or not that someone is going to get into my house.

3 years ago

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Denis

Searched on the internet for different security systems and Frontpoint had the most for the price. I like that it's wireless. Customer service helps me out here and there whenever I have a problem.

3 years ago

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Robert Reston, VA

I like Frontpoint because I can control the system remotely. Great responses from the company - they seem to be the best out there for home security. I do think they are very expensive

3 years ago

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Raymond

I think it's very valuable having an app and being able to see through the camera's. Though, I don't think that is what sets Frontpoint apart from its competitors. Some of their technologies, especially on the slab fronts, are a little dated. They are very prompt in their response and are always very polite and helpful.

3 years ago

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Melvin Dallas, TX

So far this works fairly well. I have had some issues with the technology of the security system. However, the response from Frontpoint has been very prompt. The problem is they have to talk you through solving the issues, as opposed to sending someone out to look at it personally.

3 years ago

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Ann Anglim

My experience has been good. They definitely let you know if there is a problem at your location. Something to improve on would be length of time for recording other than when there is an incident.

3 years ago

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Patricia

If I ever had questions on the service, customer support answered them thoroughly. The service and device quality is very high. I am easily able to call and get help on my device.

3 years ago

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Jessy

Customer service was very helpful and patient when I was learning more about the company. The device's alarm is loud enough for the neighbors to hear. It is easy to set up, and easy to use.

3 years ago

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Brittany

Customer service is always so nice and so helpful. From the app I would like to be able to turn down the voice on my hub. I've tried to use the controls that come in the app and her voice is still so loud. I called customer service and they said they would turn it down but it never changed.

3 years ago

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Natalie Tampa, FL

Frontpoint is pretty easy to get a hold of and they always go their best to handle problems quickly and efficiently. The system is very easy to install and monitor yourself. I am very happy with the product.

3 years ago

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Harry Rockledge, FL

I had some contact with him during the installation process. They were always very helpful and very prompt, and I couldn't ask for more. It was easy to install, and it is easy to operate.

3 years ago

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Barbara Andover, MN

Every time I had a problem or a question, I've called and they are right there to give me the exact answers I need. I can turn my system on and off with my cell phone whether I'm at home or not at home.

3 years ago

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Anthony Lompoc, CA

I call every time there is a problem or if I needed assistance. They either help me solve the problem or give me the information I needed very quickly and promptly. The system is pretty good and it gives me peace of mind.

3 years ago

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England

My experience with FrontPoint has been very positive. Customer service is very responsive and professional to work with. Security system is easy to set up and is very reliable. Overall experience has been very positive.

3 years ago

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Marissa

Frontpoint has been great (reasonable price and equipment as well as good customer service) but Frontpoint charges you to use their app to set your alarm, monitor security, etc. and charges $10 a month to use the app. What is the point of having a security system if you can't check what's going on from your phone? It's ridiculous.

3 years ago

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JB

The system, and the mobile app, is very good. This alarm system, like MOST other cellular/WiFi systems, is very specific to your place of installation. With my house having metal studs, metallic insulation, and numerous normal modern appliances, the system was worthless. Many false alarms, many unreported alarms. Who wants to be laying in bed and hear "patio door open"? You grab your gun and find out no door was opened. This happened enough times for me to get this system out of my life. Nothing wrong with frontpoint, just do your research on these types of systems before purchasing. SO many flaws in this technology. Go hard-wired, old school alarm systems if home security is important.

3 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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wendy

Frontpoint seems to have a disconnect between their sales department and their customer service department. I have been a customer since the early days and my equipment has literally stopped working 4 difference occasions. When I suddenly became 'out of contract" dates, I was sent to sales. TOTALLY inappropriate because I am a current customer and I was sold a whole new package. I felt completely ripped off. In contract once again, and the equipment died on me...once again. SO FRUSTRATING. The manufacture of the central box seems to have quality control problems. I will give excellent feedback to customer support for handling me. We travel a great deal and sadly, the equipment seemed to fail when we were getting ready for an extended trip. So, we were without service for weeks at a time. Customer service took care of things but I really had to hound them from the airport and than once again, remotely. I give Frontpoint a 2 from a technology standpoint but if your customer service hadn't 'delivered' I wouldn't be a customer anymore.

3 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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David

I had one motion sensor that was giving false ratings, but it went back and I have no problems with anything else. I feel secure when I am not here, it somebody breaks into my house, I know that I have something.

3 years ago

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Anonymous

I would definitely recommend them. You can access home security anywhere if you are connected to the internet. They give good options for easy installation and I chose front point for the self installation. The equipment is average.

3 years ago

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Ajay

I think based on the quality and the economics of it, it is one of the best one. Overall the system works and I have had no issues. We get a call right away if there is a breach and they are always available.

3 years ago

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Richard Rockwell, NC

It seems like it is very good quality. I like being able to arm and disarm the system remotely and having cell signal. Customer support always seems to resolve any issues I have.

3 years ago

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Rafael

The best thing is the customizations though I would want more options on the equipment. The equipment is reliable and easy to install. Their friendly customer service representatives were very helpful.

3 years ago

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Lauren Cincinnati, OH

They are the most secure based on online comparison. This is my first time I have had a security system but everything has been functional even when we were without power for twenty four hours. They have been flexible and very open and accommodating.

3 years ago

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Meghan Austin, TX

Their customer service is really easy to get a hold of and they walk you through everything. Honestly, some of the sensors don't work all the time. I would suggest they not make their contract a two or three year plan, I think it drives some people away and it is kind of expensive. There are cheaper ones with no contract.

3 years ago