Floyd is a home and business security company serving customers in Minnesota. The company does not disclose pricing information for its equipment or 24/7 professional monthly monitoring on its website. Floyd provides its customers with burglary protection systems, fire safety devices, home automation, and locksmithing services. The company can also adapt pre-existing security systems from competitors to work with the Five Diamond UL-listed monitoring service provided in its business partnership with Security Response Services.

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The Good

  • 24/7 Professional Monitoring
  • Mobile Remote System Access
  • Video Surveillance Verification Services
  • Environmental Protection Devices

Floyd offers three home security packages for customers to choose from. Packages feature 24/7 professional monitoring and remote access from a customer's mobile device through a virtual keypad app. Home automation features give customers the ability to control door locks, home lighting, and temperature settings at the touch of a button. Customers are also able to arm/disarm the home security system with a portable key fob from anywhere within or around the residence.

Video surveillance equipment verifies alarm alarm trigger events by sending captured images directly to the central monitoring station. This gives dispatchers more detailed information to help reduce potential false alarms from occurring. Monitored environmental protection devices protect consumers from fire, natural gas, carbon monoxide, and flooding. Customers receive text/email notifications on their mobile devices within moments of alarm sensors being triggered.

The Bad

  • No Pricing Disclosure
  • No Equipment Warranty Information
  • Potential Upfront Costs
  • Limited Home Automation Features

The home security company lacks transparency on its website regarding certain details for its products and service. There is no provided pricing or warranty information for equipment and monthly monitoring. Customers may be required to pay upfront for installation, equipment, and an alarm permit. Floyd requires customers to sign a contract agreement for a period of three years. Certain home automation services offered by similar industry competitors are not available for Floyd customers. Customers are not able to remotely control small appliances are garage door entry access. Home automation is also only available on the Integrity Home Security Package offered by the company. There may be a charged assessed for customers desiring to move equipment to a new residence. Customers may also be subject to early termination fees if they choose to end the home security contract before its expiration date.

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The Bottom Line

Floyd offers its Minnesota customers three home security packages with professional installation, remote system access, and 24/7 professional monitoring. Home security contracts require a commitment from the customer for three years. Customers may be charged upfront costs for equipment and installation and the company lacks upfront transparency with its pricing structure and warranty information.

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July 15th, 2017

BEEN in bussines for 70 years. I have had there local monitoring for over 26 years. And am completely satisfied with an issue and response has been awesome. Will always deal with well established Local CO. INSTALLERS are well experience and know what they are doing. CO. IS quick to respond to any issue and when you call you get a live person.......

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