Name: Brinks Home Security
Rating: 2.9

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Fuzzy Bunny Akron, OH

Excellent products and excellent support!!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Everett Hall Newton, MS

Got an immediate call from Ernie N. & I asked him for three plans- premium, middle, and base. That's the last I have heard from Protect America.

6 years ago

Reply from Brinks Home Security

Hi Everett,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Bob Erie, PA

mixed messages on what to do and how to deal with situations.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Dave Greenville, TX

Ease in using the system. Excellent customer service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Derek Trenton, IL

Follow up is outstanding & technical support couldn't be better

6 years ago

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Kristi Enigl Dana Point, CA

Their customer service reps should set the bar for other companies.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous San Diego, CA

Because of my wife's near death, I returned the system 28 Aug 2017 and I was assured a complete refund that has not been receded to date.

6 years ago

Reply from Brinks Home Security

Hi Anonymous,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Michael Williams Windsor, PA

Great customer service and response time.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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NY gal Staten Island, NY

The agents are not knowledgeable. They give you canned answers. I wanted some personalized strategies and they knew nothing.

6 years ago

Reply from Brinks Home Security

Hi NY gal,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We would be happy to give you personalized answers to your questions. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Travis Liberty Hill, TX

Awesome service, great value! Couldn't be happier

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Eb Costa Mesa, CA

The set up girl was very knowledable making the installation and set up easy

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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solamo Las Vegas, NV

fast service and its proven during 2 incidents occured

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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SafeChgo Chicago, IL

I feel secure having PA watching my home

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rich Searcy, AR

They provide excellent customer service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Tony burnett West Terre Haute, IN

Not bad on equipment but prices are a bit higher than expected, especially with no camera options

6 years ago

Reply from Brinks Home Security

Hi Tony,

We appreciate you taking the time to leave us feedback on your experience. We pride ourselves on having the most competitive pricing in the industry. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Kevin Diamond Bar, CA

They have great customer service and response time.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ed Spirit Lake, IA

Top rated, easy to install and convenient monitor panel and app.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Allan Weiss Eagle Lake, FL

very professional, very friendly and very polite

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ron78 Milwaukee, WI'

I absolutely refuse to sign up for a commitment over the telephone. I need to see what I am buying, either on paper or a webpage.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Ray Pope

Mini Smart Securiy delivers a great system at great value

6 years ago

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William R. Hall Lexington, KY

The system is goods far. Getting use to it

7 years ago

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Rod Thompson Billings, MT

I like the ease of access with the Brinks Home Security.

10 months ago

Reply from Brinks Home Security

Rod Thompson, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! - Andrea.

Jun. 2nd, 2023

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Kristin Waterbury, CT

Work from home security provider. No problems, friendly representatives, good pricing tiers.

1 year ago

Reply from Brinks Home Security

Kristin, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Feb. 27th, 2023

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Tony's Babygirl Staton MO

Love it! Very affordable for the protection and safe secure feeling. Would recommend.

1 year ago

Reply from Brinks Home Security

Tony's Babygirl StatonThank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.- Aloiza

Feb. 1st, 2023

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James Johnson Whitsett, NC

I been with brinks since 2019. The security system has been great.

1 year ago Edited November 1, 2022

Reply from Brinks Home Security

Hi James! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Nov. 4th, 2022

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You Amsterdam, NH

The website makes this experience very friendly and manageable

1 year ago Edited October 28, 2022

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Oct. 28th, 2022

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Mallory

I like having the security of Brink but I don't like that they don't upgrade panels

1 year ago

Reply from Brinks Home Security

Hi Mallory, we are very happy to hear that you are enjoying the service. If you have trouble with your current panel, you are more than welcome to contact our technical team at 800-447-9239 for the best assistance. -Jaime

Aug. 2nd, 2022

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Steveastray4u Phoenix, AZ

This was a decent system, but I could never get a straight answer about pricing. No smart home energy options.

1 year ago

Reply from Brinks Home Security

Hi Steve! We are sorry to hear that you were not able to receive a direct response regarding smart home options. Please reach out to our sales team directly at 866.507.5259 7A-9P M-F and 8A-9P Saturday CST for assistance with details. You can view options via brinkshome.com as well for products. Thank you!

May. 18th, 2022

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Doug Foerch Vernon Hills, IL

They have a well established system. Good value for the money.

1 year ago

Reply from Brinks Home Security

Hi Doug! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 12th, 2022

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David T Draper, UT

I had Brinks security, but they had hidden fees and weren't very responsive to me questions. I stopped using them as soon as possible.

4 years ago

Reply from Brinks Home Security

David, Thank you for taking the time to provide us with your feedback. At Brinks Homer we strive to provide customer satisfaction and will do anything in our hands to make sure of it. Please know that we are committed to be fair and honest with all of our customers. If there was any form of misunderstanding from our end, we would like to rectify that. Unfortunately, I was not able to locate your account with the information provided. If you could please send me an email at with your account information I would be more than happy to reach out to you. – Juana H.

Feb. 13th, 2020

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Verified Customer

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David Wykes

Deceptive contract terms and hidden fees when relocating

3 years ago

Reply from Brinks Home Security

David, our relocation team is dedicated in assisting customer with moving there services based on your options. If there is contract term remaining on the account then we provide you with the best options to either take your equipment with you, pay off the remainder of the term or extend the agreement, essentially charging you no out of pocket cost for the new equipment. We are sorry you feel this way and we would like to see if there is something we can do to make this experience better. I was able to locate your account and I will reach out to you to discuss this matter further. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Joyce Robbins

Very cheap, poorly made, outdated system.

4 years ago

Reply from Brinks Home Security

Hey Joyce - Thank you for your feedback. If you don't mind, could you please provide some additional insight as to how our equipment is 'very cheap', 'poorly made' and 'outdated'? Also, if you reply with the full name and address associated with your account, a member of our team will reach out to you and help you with any additional issues you may have with our products and/or services. Thank you in advance and we look forward to your feedback!

May. 23rd, 2019

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Verified Customer

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Jim

All about the money. Nothing else. Equipment is junk.

4 years ago

Reply from Brinks Home Security

Hey James - Thank you for your feedback. Could you please clarify how/why we're "all about the money" and how/why our "equipment is junk"? We would love to hear a bit more of your insights, so please reply via 'private response' with the full name and address associated with your account. A team member will then be in touch with you to figure this situation out. Thank you again for your feedback.

May. 9th, 2019

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Verified Customer

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Ravish Shah

It does not work effectively. Lots of error. Cannot trust.

5 years ago

Reply from Brinks Home Security

Hey Ravish, we’re sorry to hear that your equipment is not working properly!! At Protect America we want to resolve any of our customers’ issues as soon as possible. We also try to encourage regular testing of our equipment to avoid these unfortunate situations. Could you please DM us with some additional details on this so that we can assist you? Thanks and please let us know if you have any questions or concerns.

Nov. 29th, 2018

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Verified Customer

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Shari Jeanniton-Hill

The system is not thorough, its not fluid

5 years ago

Reply from Brinks Home Security

Hey Shari, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Jason Deakin

System always calls in cutting off calls unnessary.

5 years ago

Reply from Brinks Home Security

Hey Jason, we’re sorry to hear that your system is cutting off calls. At Protect America we want to resolve any issues you might be having with our service. If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Glo Hyattsville, MD

Never hear about discounts like other companies.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Robert Williams Indianapolis, IN

have been on hold for 2 hours today , if you sign up they will not let you canc i would not go with them !!!!

2 years ago

Reply from Brinks Home Security

Robert, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 13th, 2021

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Zachary Holland, MI

I’ve been trying to cancel my account to no avail. They are charging me almost $600 to cancel, WTF?!

3 years ago

Reply from Brinks Home Security

Zachary, we are sorry to hear you would like to cancel your services with us. Here at Brinks Home we never mean to make any request a difficult one. I would like to reassure you we are here to help and would be more than happy to take a further look into this. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. - Juana H.

Sep. 1st, 2020

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Lynda Hickman Fort Worth, TX

The installation went smoothly, no problems.

4 years ago

Reply from Brinks Home Security

Hi Lynda, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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John J Wohlever Holland, MI

You Don't have maintenance personal for installations or service issues.

5 years ago

Reply from Brinks Home Security

Hey John - We're sorry to hear that you're having an issue with your DIY installation. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to help troubleshoot any issues you might be having currently. Looking forward to hearing back!

Apr. 23rd, 2019

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Damian Seth Aldridge Houston, TX

They never contacted me. They obviously do not like new, large accounts. Or maybe PA didn't want my business.

5 years ago

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CLAIRE BARRETT Savannah, GA

Absolutely APPALLING customer service and shoddy workmanship. Never, ever use these disrespectful scam artists

5 years ago

Reply from Brinks Home Security

Claire, Here at Brinks Home Security we strive to ensure we are being upfront and honest in all of our doing as that is the reason all calls are recorded here. Nonetheless we would like to turn this negative review into a positive one. If you'd like assistance in resolving this matter please do not hesitate to email me at and I will be happy to reach out to you. -Jacob B

Apr. 8th, 2019

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Tammy Haynie Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

5 years ago

Reply from Brinks Home Security

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Joel Huf Denison, TX

Very thorough and fair pricing. Process was super easy.

5 years ago

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Thomas Swisher Pittsburgh, PA

First installer was not very good but 2nd was excellent

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dominic Beacco Pueblo, CO

Representatives were great but I was not interested in a 5 year contact

5 years ago

Reply from Brinks Home Security

Hey Dominic, we appreciate you taking the time to leave us feedback on your experience! We do rely on a 3 year contract in order to provide enough equipment up-front for total home protection. We understand that this approach is not for everyone. Please feel free to DM us with any concerns or questions you might have about our service. Thanks!

Jan. 17th, 2019

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Richard R Berquist Burnsville, MN

staff is excellent, software/online forms, poor!

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Karen / Howard Kissimmee, FL

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

5 years ago

Reply from Brinks Home Security

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

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Josh Burgess Pleasant Grove, UT

Professional company! Great to work with

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019