Name: Brinks Home Security
Rating: 2.9

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greg

they dont do anything for you. didn't explain that you're responsible for installation.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Ashe

Service works, but not a fan of customer service

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Alison

They are available 24/7 for you to call. It is very affordable and fast.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Michele Thackerville, OK

I just didn't really get what I thought I was going to get.

5 years ago

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Bill

Control panned is large and sort of clunky.

5 years ago

Reply from Brinks Home Security

Hey Bill, we’re sorry to hear that you aren’t satisfied with our control panel and we appreciate you taking the time to leave us feedback. Our control panels also serve as a central base station for all of our equipment so unfortunately they are a little large, but on the bright side you won’t have to deal with an additional base station lying around the house like many other security companies. If you’d like, we do have wireless control panels on our store that are a lot slimmer that can connect to your main panel. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Dave Foster Spring, TX

Terrible service and terrible plans. You don'''t save money with them, it costs more.

5 years ago

Reply from Brinks Home Security

Hey Dave, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer

Dec. 5th, 2018

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Linda Indian Mound, TN

They send the product and don't offer any help in setting it up.

5 years ago

Reply from Brinks Home Security

Hey Linda, we are a self-install security service, but we do offer assistance by phone and all of our equipment comes preconfigured by a professional so that it’s only a matter of affixing our products in the correct locations. Could you please DM us with additional details so that we can assist you with your installation? Thanks and please let us know if you have any questions.

Nov. 26th, 2018

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Mrs. B Tallahassee, FL

My sensors all malfunctioning and sets off false alarms, which is an inconvenience.

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about the false alarms. At Protect America we do want to correct these issues as soon as is possible. If you don’t mind, could you please DM us with some additional details so that we can assist you in this? Thanks and please let us know if you have any questions.

Nov. 21st, 2018

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Lacy Barras Wedgefield, SC

Billing department will not listen to a legitimate complaint and harasses me.

5 years ago

Reply from Brinks Home Security

Hey Lacy, we’re sorry to learn about your troubles with our billing department. Would you mind direct messaging us with some addition details so that we may assist you with this? At Protect America we certainly want to correct any problems you might be experiencing with our service!

Nov. 21st, 2018

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james caswell

49.00 a month is 2 times more expensive than other systems

5 years ago

Reply from Brinks Home Security

Hey James, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer.

Nov. 21st, 2018

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Sharon Milwaukee, WI

The product is not working, and they need better customer service.

5 years ago

Reply from Brinks Home Security

Hi Sharon, we’re sorry to hear your home security systems isn't working. At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 15th, 2018

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Tammy Cleveland, OH

There have been multiple false alarms. The cameras and service do not work correctly.

5 years ago

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Tiffanni Starling Greensboro, NC

It's too expensive for the equipment provided

5 years ago

Reply from Brinks Home Security

Hey Tiffanni, we’re sorry to hear that you feel like our equipment is too expensive. At Protect America we strive to offer high quality security equipment at the best price. Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Tim Bullhead City, AZ

Difficult to contact; monthly communication and system test

5 years ago

Reply from Brinks Home Security

Hey Tim, we’re sorry to hear that you had trouble contacting us. At Protect America we strive to make it as easy to contact us as possible. If you’d like, feel free to DM us with additional details so that we may reach out and assist you with this issue.

Aug. 13th, 2018

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Ralph Mavilla

`the system never installed only activated

5 years ago

Reply from Brinks Home Security

Hey Ralph, we’re sorry to hear about this. At Protect America we strive to make our installation process as easy and straightforward as possible. Could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Do not trust Protect America there is no warranty or guarantee

I paid for all equipment and i fix all equipment. So the charges are too high for monitoring

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had to fix equipment. At Protect America we would like to correct any problems you may be having with our service. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Ronald Barnes

I was led to believe that my monitaring fee would be a lot less than $41.99 a month!!!

5 years ago

Reply from Brinks Home Security

Hey Ronald, we’re sorry to hear that you feel mislead about our prices. At Protect America we strive to be open and up-front with our services. We appreciate you taking the time to leave us feedback on your experience and we’re always looking for ways to improve through customer insight. Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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fooledbyreviewratings Tooele, UT

cheap equipment with lousy cams and poor support system, not to mention overpriced.

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you’re not satisfied with our security products. At Protect America we aim to provide our customers with cutting edge security equipment at a great price. We appreciate you taking the time to leave us feedback and please let us know if you have any questions!

Jul. 31st, 2018

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Scottie Long Beach, CA

They don't really stick to windows when it's hot.

5 years ago

Reply from Brinks Home Security

Hey Scottie, we’re sorry to hear that your stickers aren’t sticking properly. At Protect America we strive to resolve any issues our customers might be facing. If you’d like, could you DM us additional details so that we may assist you with this? Thanks and please let me know if you have any questions!

Jul. 23rd, 2018

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winona parker

the service is great but customer service and taking care of the needs of the customers suck

5 years ago

Reply from Brinks Home Security

Hey Winona, we're sorry to hear that you had trouble with our customer service. Our customers peace of mind is certainly our priority and we would love to correct any problems you might be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks and please let us know if you have any questions.

Jul. 10th, 2018

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Robert Spencer

Excellent customer service, the customer service personnel did not oversell me any product.

5 years ago

Reply from Brinks Home Security

Thanks for your feedback Robert! Please let us know if you have any questions.

Jul. 10th, 2018

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Chanelle Henley Vallejo, CA

A lot of miss information and multiple mistakes

5 years ago

Reply from Brinks Home Security

Hey Chanelle, we apologize for any mistakes we’ve made. At Protect America, we try to resolve issues as quickly as possible. Could you DM us with additional details so that we may correct any issues? Thanks and please let us know if you have any questions!

Jul. 2nd, 2018

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Ms.Ross Park Forest, IL

Too many false alarms and I was charged by the police department.

5 years ago

Reply from Brinks Home Security

Hey Ms. Ross, we’re sorry that you have been having false alarms. We would like to correct any issues you might be having with our service. Could you please DM us with additional details so we might assist you? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Silvana Crovetto Fort Lauderdale, FL

It's good equipment, but every time my alarm goes off they don't call.

5 years ago

Reply from Brinks Home Security

Hi Silvana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 26th, 2018

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Nicky D

Product works very well. Customer service not only easy to get in touch with but ver professional

5 years ago

Reply from Brinks Home Security

Hi Nicky, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 19th, 2018

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Tom Conroe, TX

Great product and installation people. Great service and knowledgeable.

6 years ago

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Ms.Jay West Haven, CT

There's almost always an issue with cameras

6 years ago

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M

Very tough to get them on the phone for customer service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Susan Olney Rio Rancho, NM

I'm having a hard time using it actually / I don't really use it to much

7 years ago

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red russo Oakland, CA

This is the worst company ever whoever gave this thing a score of 9.0 is out of their mind they treat their customers like crap you can never get a hold of anybody

1 year ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at [email protected] at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Aug. 2nd, 2022

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Mary Christ Barberton, OH

I can't get any response from online, phone, or live chat, are you still in business, well I guess so as my payment was deducted today. I want some customer service PLEASE,

3 years ago

Reply from Brinks Home Security

Mary, thank you for reaching out to us. We are here to help you with any concerns that you might have. At Brinks Home Security we are always available for our customers specially with they need help. I would love to assist you. However, I was not able to find your account. please send us an email to [email protected] with your account information so we can follow up with you in regards of this matter. -Daniela S.

Sep. 3rd, 2020

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Cecilia Cabrera Henderson, NV

It was very easy to install. I didn't need much to do it myself.

3 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Cecilia, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Lex Cordova, TN

Please, shop somewhere else. 0 customer loyalty and unqualified technicians. Never ever again! I dont care what they change their name to, still a garbage security company.

4 years ago

Reply from Brinks Home Security

Lex, we are sorry to hear you feel this way regarding our service. We certainly would love the opportunity to make this right because here at Brinks Home we care for all of our customers. However, I have not been able to locate your account with us. If you could please send us a direct email to [email protected] with your account information. We will be happy to assist you. – Juana H.

Apr. 8th, 2020

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Vera Scardino Souderton, PA

Easy and simple to do... tech was very patient and knowledganle

4 years ago

Reply from Brinks Home Security

Hi Vera, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 23rd, 2020

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John Kohl New Bern, NC

And easy install with great guidance from the phone technician.

4 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! We're happy to hear our team was able to provide you with assistance. Please let us know if we can provide you with further assistance.

Mar. 23rd, 2020

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Reeni Martinson Gatlinburg, TN

Excellent phone install. Thanks. thanks again.and again. Thanks

4 years ago

Reply from Brinks Home Security

Hi Reeni, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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AC Apopka, FL

old school technology and way too expensive, I moved to another DIY offering and all aspects including installation user interface and equipment was hands down better

4 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we're always looking for new ways to improve. Please feel free to reach out to us at any time if you need further assistance.

Mar. 2nd, 2020

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Linda Marion, MD

It went well. There were a few hiccups but they worked with us to resolve everything.

4 years ago

Reply from Brinks Home Security

Hi Linda, Thank you for the review. We appreciate your feedback. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

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Robert Price Waldorf, MD

I learned a lot following the instructions on how to install it?5

4 years ago

Reply from Brinks Home Security

Hi Robert, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 6th, 2020

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Cheryl Newman Campbell, NY

It was a total nightmare installing it. The sensors didn't work on any of our doors, so waiting for new sensors. Software is hard to figure out.

4 years ago

Reply from Brinks Home Security

Hi Cheryl, We appreciate your feedback. We’re more than happy to answer any questions you have about your sensors. Please send us a “Direct Message” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Feb. 6th, 2020

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LADARRYL A BODY Arlington, TN

It went ok, it wasn't great, customer service was fairly helpful, but some of the equipment is still not connected

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the feedback. We are more than happy to help with your equipment. Please send us a “public response” with the name and address associated with your account. Once we verify you as a customer, a team member will reach out to you.

Jan. 22nd, 2020

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Rochelle Burnsville, MN

Incredibly poor service. Every call took 30 - 60 minutes to get a person to talk to. Had to work for months to cancel. I wouldn't recommend it to anyone.

4 years ago

Reply from Brinks Home Security

Hi Rochelle, Thank you for the feedback. At Protect America we're always looking for new ways to improve.

Nov. 27th, 2019

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Carla Henderson, NV

My moms been a customer for 3yrs. Waiting for my contract to end and they say now I'm a 5 year contract! Talk about taking advantage of the elderly women!

4 years ago

Reply from Brinks Home Security

Carla, We are sorry to hear you would like to cancel your services. Here at Brinks Home we never mean to make any request a difficult one. In regards to the contractual agreement we would never change the terms without our customers authorization. I would like to take a further look into this matter, but I was not able to locate the account with the information provided. If you could please send me an email at with your mothers account I will be sure sure to reach out to you. -Juana H.

Aug. 29th, 2019

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Lisa Headley Pueblo, CO

Great customer service and that we were able to speak to American people

4 years ago

Reply from Brinks Home Security

Hey Lisa - Thank you for the feedback!

Aug. 5th, 2019

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Art Buffalo, NY

Informed, patient representatives. Prompt service. Fair price.

4 years ago

Reply from Brinks Home Security

Thanks for your input, Art!

Aug. 5th, 2019

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Pheniel L Gomez Deltona, FL

Excellent customer service. Every question I had was answered promptly.

4 years ago

Reply from Brinks Home Security

Thank you, Pheniel!

Jul. 23rd, 2019

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David Duong Fountain Valley, CA

Jarrett my sales rep wa very knowledgeable helpful of what I need.

4 years ago

Reply from Brinks Home Security

Thank you, David!

Jul. 23rd, 2019

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Ruben J Hernandez Schererville, IN

Affordable & courtesy and easy installation what more could you ask for

4 years ago

Reply from Brinks Home Security

Thank you, Ruben!

Jul. 23rd, 2019

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David Porter Center Line, MI

Because of their customer service and the product that I received

4 years ago

Reply from Brinks Home Security

Hey David - Thank you for your feedback!

Jul. 15th, 2019

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Brian L Whiting

The installer came and put it all together fast and without issues.

4 years ago

Reply from Brinks Home Security

Thanks, Brian!

May. 29th, 2019