Name: Brinks Home Security
Rating: 2.9

star star star_border star_border star_border

Donna Good/Villanueva Navarre, FL

I can never get a hold of them for trouble shooting in my house, I have had this system for over 4 years and now I can't get anybody on the phone to help me.

3 years ago

Reply from Brinks Home Security

Donna, thank you for taking the time to leave us your feedback. At Brinks Home your security is our main priority. I would like to reassure you that we are always here to help. I have located your account with us and would be more than happy to reach out to you. – Juana H.

Sep. 3rd, 2020

star star_border star_border star_border star_border

Cheryl Frantz Seattle, WA

I had a severe fire at my place of business, and I found out later I was charged over $126 false alarm fee the day of the fire. After several hours on the phone over two days, they refuse to reverse the charges.

3 years ago

Reply from Brinks Home Security

Cheryl, At Brinks Home Security your protection means the world to us. Hearing you had a fire is definitely alarming. We strive for excellence in all we do specifically in the monitoring of all of our customers home. We want to investigate this matter further to ensure we clear any misunderstandings.I have located your account with the information provided and will be sure to reach out to you.- Juana H.

Jun. 10th, 2020

star star_border star_border star_border star_border

Sandy Fries Chicago, IL

I'm a College Professor and have a genius IQ. I find Protect America equipment terrible and difficult to use. Their customer service people have not been helpful. I suggest changing the company name to Irritate America.

3 years ago

Reply from Brinks Home Security

Hi Sandy, We apologize for your experience. We’re more than happy to help answer any questions you may have about your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance as soon as we verify your customer information.

May. 6th, 2020

star star star star star

Randy Martin Saint Cloud, FL

The installation went very well! The tech easily and patiently walked me through the process.

4 years ago

Reply from Brinks Home Security

Hi Randy, Thank you for the review! We’re happy to hear about your positive experience with our team. Please let us know if we can provide you with further assistance.

Apr. 15th, 2020

star star star star star

Theresa Mullis Charlotte, NC

Awesome and easy. Phone help was very useful & nice. The installation was very easy .

4 years ago

Reply from Brinks Home Security

Hi Theresa, Thank you for the review. We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

Apr. 15th, 2020

star star star star star

Derek Mobley Landis, NC

Installation went smoothly. I think they nearly perfected wireless home security.

4 years ago

Reply from Brinks Home Security

Hi Derek, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

star star_border star_border star_border star_border

Jose aorianosos Orlando, FL

I do not recommend protect America . the system is not working well if something happens to your system if they need to send something to fix your system they charge you for shipping fee.

4 years ago

Reply from Brinks Home Security

Hi Jose, Thank you for reaching out. To improve your experience as a customer and answer any questions about your equipment, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.

Mar. 16th, 2020

star star star star star

Jim

Excellent. Good choice! Good price! Rep from company was very patient and helpful.

4 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

star star_border star_border star_border star_border

Jessica Eaton, CO

I felt like just a number. They definitely were rushing me through the process. They need to put people in their installation team that is not only tech minded but ALSO has good PEOPLE skills. Still incomplete

4 years ago

Reply from Brinks Home Security

Hi Jessica, We appreciate your feedback. To assist with any questions you may have regarding installation, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

Dec. 18th, 2019

star star_border star_border star_border star_border

akash patel Houston, TX

This is worse company ever totally ripoff, i been having problems with there devise from 2018 and they cant help you over the phone, but they will charge you $150 just for to com out and see whats wrong with it.

4 years ago

Reply from Brinks Home Security

Akash, We are taken back by reading your review. We work hard to ensure each and every customer is satisfied with our services. With this being said we would like the opportunity to review this matter and resolved it with you. If you could please send us a direct message with your account information to and we will be happy to assist you. -Jacob B

Dec. 18th, 2019

star star_border star_border star_border star_border

Clarissa Wade Elk Grove, CA

Absolutely horrible customer service in tech support. after talking to 5 people over 2 hours for an issue I have reported several times before still no resolution. I consider this a breach of contract and I want OUT

4 years ago

Reply from Brinks Home Security

Clarissa, We take our customer service experience very seriously. We are so sorry to hear of the interaction you had with our representatives. We want to ensure we resolve your concerns amicably and provide you with the best. We have located your account with us and we will be sure sure to reach out to you. - Juana H

Dec. 18th, 2019

star star star star star

Roy Castilleja

I'm glad I had the opportunity to install and am able to understand how the system works.

4 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 10th, 2019

star star star star star

Michael Etzel Marysville, WA

Easy installation of hardware, and great help from AJ with all the setup and user options!

4 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for the review! We’re glad our Installation team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

star star star star star

Melanie Amarillo, TX

Good. I didn't get the sky bell installed(I needed extra wire). This is not completed yet

4 years ago

Reply from Brinks Home Security

Hi Melanie, Thank you for the positive review. To further assist you in regards to the Sky Bell, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 12th, 2019

star star_border star_border star_border star_border

eduardo miro Las Vegas, NV

Very bad company if you want to cancel and return system first , You need to call them 4 , 5 time s and no body takes care of the problem . So I will call my C.C. and get my refund

4 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. To improve your experience as a customer, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 7th, 2019

star star_border star_border star_border star_border

Nathalie Phoenix, AZ

Do NOT sign anything with this home security. If you did you have 3 days to cancel so cancel before it’s to late worst customer service they do not care about your security all they care about is your money!

4 years ago

Reply from Brinks Home Security

Nathalie, We are sorry to hear of the experience described in your review. We would never mean to make any request a difficult one. We do have a 1 year guarantee period to ensure no issues arise during this period in which your installing dealer is responsible for your account. We have located your account with us and will be sure your concerns are resolved.-Juana H

Oct. 31st, 2019

star star_border star_border star_border star_border

James huang Newark, CA

Worst company that harass customer when trying to cancel their service. Won't cancel then contact BBB finally willing to cancel but with extra month charge and hold credit card hostage.

4 years ago

Reply from Brinks Home Security

Hi James,
Thank you for reaching out to us in regards to your account. At Protect America we strive to handle each customer with special care and consideration. To address any questions you may have, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Aug. 30th, 2019

star star star star_border star_border

Marc Kolsky Warminster, PA

Good deal,but the salesperson,once I signed up..Forgot who I was,and never called back,with answers to question,that I needed addressed

4 years ago

Reply from Brinks Home Security

Hey Marc - Thank you for your feedback. We're sorry to hear that our sales team never followed up with you. We'd love to right this oversight. When you have a chance, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will then reach out to you to initiate a dialogue. Thank you again for your feedback and we look forward to speaking with you!

Aug. 5th, 2019

star star star star star

Trampas Patton Olney, TX

Outstanding customer service thus far. Second to none employees. Couldn't be happier.

4 years ago

Reply from Brinks Home Security

Thank you, Trampas!

Jul. 23rd, 2019

star star_border star_border star_border star_border

David Porter Fellsmere, FL

Bait and switch . I asked for one thing was it could happen. I was then sent an quote for something I didn't want. I talked to someone else who did not return my email. Very poor service.

4 years ago

Reply from Brinks Home Security

Hey David - Thank you for your feedback. We're sorry to hear that you feel as if you've been subject to a 'bait & switch'. We'd like to hear more from you about your experience. If you could, please reply via 'private response' with the best method to contact you. A member of our customer care team will then reach out to you regarding your experience. Again, thank you for your feedback and we look forward to speaking with you.

Jul. 15th, 2019

star star_border star_border star_border star_border

PAUL.K Johnstown, PA

TAKES FOREEVER TO TALK TO SOMEONE ,I JUST GOT MY SYSTEM PUT IN SERVICE, HAVING TROUBLE ,THEY TOLD ME I WOULD HAVE TO PURCHASE MORE ITEMS TO GET MY SYSTEM TO WORK AS I WAS TOLD BEFORE I PURCHASED IT..

4 years ago

Reply from Brinks Home Security

Hey Paul - Thank you for taking the time to share your feedback. We're sorry to hear that your system didn't work like you wanted. What piece of equipment did you need to purchase in order for your system to work? When you have a chance, please reply via 'private response' with the full name and address associated with your account. A member of our care team will reach out to you once we are able to verify you as a customer. Thank you again for your feedback and we look forward to speaking with you!

Jun. 26th, 2019

star star_border star_border star_border star_border

Zoya Dzypetruk Phoenix, AZ

Horrible management and service , Try calling them for tech support and see how long you have to wait before you sign the contract! I have spent over 2 hours waiting for assistance!

4 years ago

Reply from Brinks Home Security

Zoya, We are so sorry to hear of this recent experience when contacting us. We believe there must be some confusion, as our technical department is dedicated team in assisting customer technical issues. I have located your account with us and I will be sure to reach out to you. -Jacob B

Jun. 24th, 2019

star star star star star_border

Scott Polston Dallas, TX

Would have been five stars, but the sales person, Cynthia F, did not return any of my emails after she had the sale.

4 years ago

Reply from Brinks Home Security

Hey Scott - Thank you for your feedback. We're sorry to hear that Cynthia dropped the ball on follow-up communications. Have you had a chance to speak with our customer care team? If you have not had a chance to speak with our care team could you please reply via 'private response' with the full name and address associated with your account? A member of our Care team will then reach out to you once we can verify you as a customer. Thank you again for your feedback and we look forward to answering any questions you may have regarding your products or services!

Jun. 18th, 2019

star star star star star

Charles Rancho Cucamonga, CA

Very easy to deal with. Willing to do what they can to get you to purchase a system

4 years ago

Reply from Brinks Home Security

Thanks, Charles!

Jun. 18th, 2019

star star_border star_border star_border star_border

Sandy Fries Warrenville, IL

I'm a Mass Communication College Professor and Protect America is much too complicated for me to use. It is user hostile. It sends out false alarms. Others who use Protect America have told me they have similar problems.

4 years ago

Reply from Brinks Home Security

Hey Sandy - Thank you for your feedback. We're sorry to learn that you find our service to be too complicated, especially as a Mass Communications professor. We'd sincerely appreciate any feedback you may have regarding how we could help simplify our services for other highly educated individuals. If you're open to sharing your thoughts, please reply via 'private response', or you can always verify your status as a customer by providing your full name and the address associated with your account so that a member of our care team can contact you and help navigate our system that you find to be too tricky. Thank you again for your feedback and we look forward to speaking with you in the near future!

Jun. 6th, 2019

star star_border star_border star_border star_border

AL Fort Myers, FL

They have hour long hold times when you call for service, they don’t take ownership of a customers service problems. They would rather you cancel your service then make them assist you with technical issues.

4 years ago

Reply from Brinks Home Security

Hey Al - Thank you for your feedback. We're sorry to hear that your hold time was so long and that you feel as if we'd rather lose your business instead of assisting you with technical issues. If you could, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we have said customer information in hand. Thank you again for your feedback and we look forward to speaking with you.

May. 31st, 2019

star star_border star_border star_border star_border

Mike Santa Rosa, CA

Technical service asked me if the weather is changing ? My keypad intermittently chimes One of the most ignorant tech service call I’ve ever had Binks your days are numbered You provide NO Tech support

4 years ago

Reply from Brinks Home Security

Mike, We apologize if there was a negative experience with our technical support department. At Brinks Home Security we care for your satisfaction just as much as your protection. We would love to look into this matter but unfortunately we have not been able to locate your account based off the information you have provided. In order to investigate this matter could you please either send me a direct message on here or email me at with your account information. Once this information has been provided we will look into this matter and then provide an amicable resolution. -Jacob B

May. 21st, 2019

star star star star star

Elaine Turner Lorain, OH

Very helpful on the phone. I like having protection from the top rated security company!

4 years ago

Reply from Brinks Home Security

Thank you!

May. 3rd, 2019

star star_border star_border star_border star_border

Samuel Marr

My billing has been wrong for months now. I have to call consistently to get it fixed. I have no idea why they can’t get it right. Every time the agent says they have fixed it and behold next bill is still wrong.

5 years ago

Reply from Brinks Home Security

Samuel, We are so sorry to hear you are having some billing concerns. AT Brinks Home Security we always want to ensure our customers are satisfied and fully protected. Allow me to look into the billing issues you are having and provide an amicable resolution. -Jacob B

Apr. 30th, 2019

star star star star star

Chris Shelamer Terry

Very courteous and helpful: was able to hear my concerns, and address them appropriately!

5 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

star star star star star

Becky Harkins

The support was fantastic. The lady who helped me with installation made it very easy.

5 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

star star star star star

Tim Adair

Kimberly was very professional in our whole call on getting the right service for my family

5 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

star star star star star

Alvaro Palm Coast, FL

They have been very helpful and responsive, very impressed with their customer service.

5 years ago

Reply from Brinks Home Security

Thank you, Alvaro!

Apr. 5th, 2019

star star star star star_border

Alan De Filippo Goodyear, AZ

So far the experience has been very good. Everyone has been knowledgeable and gone out of their way to be helpful.

5 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

star star_border star_border star_border star_border

Adrian Kloss Royalton, MN

Not happy at all after signing a 2 year contract and looking to cancel lots of running around then they make you sign a cancellation form and it takes a month to process what a bunch of BS !!!

5 years ago

Reply from Brinks Home Security

Hello Adrian - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

star star_border star_border star_border star_border

Miffed

What interaction? I've had no contact with them since I sent in a request for information and for someone to contact me. I believe that was over a week ago, maybe two weeks - I don't remember at this point.

5 years ago

Reply from Brinks Home Security

Hey Bruce, we’re sorry to hear that no one reached out to you with information! At Protect America we strive to continuously improve our response rate. If you requested information via email there’s a pretty good chance that the email ended up in the spam folder. Please feel free to DM us or give us a call if you have any questions!

Dec. 4th, 2018

star star star star star

Michael Levenberg

Helpful, Professional and knowledgeable employee Kimberly, helped with initial set up..

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

star star star star star

Jack Stanton Halethorpe, MD

I had another system in place...but service fees , charges by the half hour.. us monthly fees

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Jerry Washburn, WI

Not enough tech data that would justify the recomendations and no provision for early cancellation.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Frederick McGill Raeford, NC

Everything went very well, from the initial contact to the setup and installation.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

James Strassburg Sanford, NC

I never received a quote from Protect America. They want a sales person to call and I only wanted a base price. Without accepting a phone interview price of service wasn’t received

5 years ago

Reply from Brinks Home Security

Hey James, we’re sorry to hear about this. At Protect America we’re always looking for ways to improve based on valuable customer insight. We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Aug. 23rd, 2018

star star star star star

MARVIN HAROLD Clarksburg, WV

Quick, simple, done. Love it. Very easy installation. Very simple system test and activation.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

B J Richmond, VA

I don't like the service, they never have anyone to assist. At this time I am paying for something that is no use to me and I will be making a higher complaint out side of this company.

5 years ago

Reply from Brinks Home Security

Hey BJ, we’re sorry to hear that you aren’t happy with our service. At Protect America we strive to be as responsive and helpful as possible. If you’d like, could you please DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Aug. 13th, 2018

star star star star star_border

Mike G. Utica, MI

Excellent service from Jarrett, he explained procedure and expectations very clearly and in terms which produced trust.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Brad Gardner Lenoir City, TN

They claim yo gave a life time warranty on their equipment. But, when a sensor went bad, I found out that its the life of the sensor. So, you have to buy new sensors at $30 a piece when they fail. False advertising!!

5 years ago

Reply from Brinks Home Security

Hey Brad, we’re sorry to hear that you weren’t properly apprised of our lifetime warranty terms. At Protect America we aim to be transparent and educational about our home security services. If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Aug. 6th, 2018

star star star star star_border

John J Wilt Geneva, OH

Lots of call backs to get me sign up. We were going to sign up but were busy and needed to get our ducks in a row.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Brenan Hester Tuscaloosa, AL

Asked not to be called to just send me information and prices on their packages. Had to block them from calling and would call multiple times a day. Cant do as asked not going to be my security system!!!

5 years ago

Reply from Brinks Home Security

Hey Brenan, we're sorry to hear that our calls turned you away from our service. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jul. 9th, 2018

star star star star star

Maria Pullifrone Olney, MD

very helpful in figuring out my needs and not pushy about selling me on items i didn't want.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

anonymous

I had negative interactions with the two sales reps I spoke with. Both conversations made me feel uncomfortable. I wouldn't trust the company to help protect my home. The creep factor was sky high.

5 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please send us a direct message. Thanks! - Ryan

Jun. 20th, 2018

star star star star star

Al

Ease of installation, quality of equipment, installation consultant (Keith) was very good

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019