Name: Brinks Home Security
Rating: 2.9

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Verified Customer

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pjgm

moved into my house a little over a year ago, system malfunctions all the time.

3 years ago

Reply from Brinks Home Security

Hello, thank you for bringing this to our attention. Unfortunately I was unable to locate your account, if you could please send your information to [email protected], I would be more than happy to help.

Nov. 3rd, 2020

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Verified Customer

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Vickie Roane

poor customer service and security system does not work properly

3 years ago

Reply from Brinks Home Security

Vickie, thank you for bringing this to our attention. I want to take this opportunity to reassure you we are here to help, if you could please send me your account information to [email protected], I would be more than happy to take a look into this. -Edwin Q.

Nov. 3rd, 2020

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Eva

You are harder to get a hold of than our previous security home service

3 years ago

Reply from Brinks Home Security

Eva, we are sorry to hear about the inconvenience on your account. Please know that at Brinks Home Security we never mean to make any request a difficult one. Let us know if you need anything else. - Daniela S.

Nov. 3rd, 2020

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Verified Customer

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RAFAEL MESA VAZQUEZ

costumer services always is busy and delay

3 years ago

Reply from Brinks Home Security

Rafael, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

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Shanron Gilliam

Price is higher than my previous company and I have no door bell camera

4 years ago

Reply from Brinks Home Security

Hi Shanron, Thank you for the review. To answer any questions you might have about your equipment, please send us a “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 14th, 2020

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LeRoy Linwood

Too many issues with installation. Still having issues with camera

4 years ago

Reply from Brinks Home Security

Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Jan. 16th, 2020

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Jill Holmes Charlotte, NC

my camras go to black and white and sometimes a color picture!

4 years ago

Reply from Brinks Home Security

Hey Jill,
Thanks for reaching out to us. Before troubleshooting your cameras we will need a bit more information about the type of camera. Please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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James K Fry Jr.

So far no problems, helpful when I need answers.

4 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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tonya felts

Cameras keep going offline and not so easy to fix

4 years ago

Reply from Brinks Home Security

Hello Tonya,
Thank you for reaching out to us. To better assist you with your cameras, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 26th, 2019

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Latha Narayanan Milpitas, CA

Reliable and convenient, but little expensive

4 years ago

Reply from Brinks Home Security

Hi Latha, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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david

small confrontation about installation address.

4 years ago

Reply from Brinks Home Security

Hello David,
We greatly appreciate your feedback. If there is any way to improve your experience as a customer, we will be more than happy to chat with you. Please feel free to reach out to us at any time by replying via "Private Response' with the name and address associated with the account.

Nov. 26th, 2019

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Verified Customer

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WES NICHOLS

DON'T OFFER TO COME TO YOUR HOUSE AND MAKE SURE THE PRODUCT IS SET UP AND SAFE!!

4 years ago

Reply from Brinks Home Security

Hi Wes, We appreciate your feedback. A few of the benefits of choosing to secure your home with Protect America’s DIY security is having low, locked-in monitoring rates and being able to customize your security package. If there’s any way we can better improve your experience as a customer, please send us a ‘Private Message’ and we’ll be happy to assist.

Nov. 5th, 2019

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Dayle Myakka City, FL

Protect America was the best deal. And it's easy to use.

4 years ago

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Verified Customer

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Catrina Woodway, TX

I think it's good. The sensor on the door removes easy.

4 years ago

Reply from Brinks Home Security

Hi Catrina, Thank you for the positive review. In regards to your equipment, there are a few options available for preventing it from falling. We recommend using double-sided tape or silicone glue as an adhesive. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Sharon Lott-Coleman

Professional cost effective very helpful

4 years ago

Reply from Brinks Home Security

Hi Sharon,

Thank you for your feedback! Please let us know if you have any further questions.

Oct. 8th, 2019

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Verified Customer

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Chris Matthews

Good pricing and equipment. 3 year contract

4 years ago

Reply from Brinks Home Security

Hello Chris,
We are glad that you have had a good experience with the equipment. Please let us know if you need any further assistance.

Oct. 8th, 2019

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Jessica Hobart, IN

They're fair, friendly and quick to respond

4 years ago

Reply from Brinks Home Security

Thank you, Jessica. Please let us know if you have any questions!

Aug. 19th, 2019

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Jon Green

Convenience / price / monitoring and ease of setup!

4 years ago

Reply from Brinks Home Security

Hey Jon - thank you for the positive feedback!

May. 23rd, 2019

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VG Plymouth, MN

good service and easy to install. simple and works

4 years ago

Reply from Brinks Home Security

Hey VG - Thank you for the positive comments!

May. 23rd, 2019

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Tad Deckard

Have had some equipment issues and customer service is sparse.

5 years ago

Reply from Brinks Home Security

Hey Tad - Thank you for sharing your thoughts. We're sorry to hear that you've experienced hardware issues and that you feel as if our customer service is 'sparse'. If you have a chance, please reply to this message via 'private response' with the full name and address associated with your account. A member of our CARE team will then reach out to you to correct this situation. Again, thank you for your feedback and we look forward to hearing back!

May. 9th, 2019

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Emily

The window alarm glue is not made to withstand Phoenix Arizona heat. The melt off.

5 years ago

Reply from Brinks Home Security

Hey Emily - Thank you for your feedback. If you could, please reply to this message with the full name & address associated with your account via 'private response'. A team member will be in touch with you once we know the best way to connect with you. Thank you again for your feedback!

May. 9th, 2019

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William Voorheesville, NY

Customer support is pretty courteous and thoughtful.

5 years ago

Reply from Brinks Home Security

Thank you, William!

May. 7th, 2019

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Yana Koifman

Terrible customer service. Even now you are forcing me to type 40 characters and all I have to say is your staff lies.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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H

Good customer service. Reasonable prices.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Dave

Easy to use and use setup and great value

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Danny

Customer service is always polite when I talk to them.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Troy

The price is pretty good for the service.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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J

This system works and the price is good.

5 years ago

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Place Aransas Pass, TX

Their sales people should know the product before they sell it. I was sold something that didn't work.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Jadonna Austell, GA

They have always satisfied my concerns.

5 years ago

Reply from Brinks Home Security

Hey Jadonna - Thank you for your feedback!

Apr. 23rd, 2019

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Paul Las Vegas, NV

The customer service was very timely and informative.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Lindsey Hillsboro, OR

The equipment seems to be holding up and working well.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Sonya

They give prompt responses. Their app is easy to use.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Taronda Philadelphia, PA

The customer service representatives answers all your questions.

5 years ago

Reply from Brinks Home Security

Hey Taronda - Thank you for taking the time to leave some feedback. Is there anything else we can do to help? Seems that you felt that there was some more to be desired given your star rating. We would love to have a team member reach out to you and figure out what we can do to better serve you. If you wish to speak with a team member, please reply via 'private response' with the full name and address associated with the account. Thank you again for your feedback and we look forward to connecting with you!

Apr. 23rd, 2019

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Verified Customer

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Nicole Orr

Great customer service. Easy Use And Setup Of System.

5 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Kevin Gawlinski

Continuing issues with sensors,panel had to be replaced

5 years ago

Reply from Brinks Home Security

Hey Kevin - let us know if there is anything else we can do in the future.

Apr. 8th, 2019

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Deronica Mosley

Alarms can be louder and motion detection can reach farther

5 years ago

Reply from Brinks Home Security

Thank you for the hardware tips, Deronica . We will be sure to share with our manufacturer.

Apr. 8th, 2019

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Rim Northridge, CA

The device is easy to use and the quote looks good.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous Lake Orion, MI

Slightly rude customer service, problems with app, thermostat inconsistent

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that a customer service representative with us was being rude to you and we appreciate you taking the time to leave us feedback on your experience. At Protect America we strive to make our support system as pleasant and quick as possible and we always value customer insight! If you’d like, could you DM us with some additional account details so that we can assist you with the service issues you’re having? Thanks and please let us know if you have any questions.

Jan. 28th, 2019

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Craft Winchester, KY

Customer service is great so far, Installation was easy

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dan of Gilroy, California Gilroy, CA

Easy to install and operate. Excellent support.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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leo Chandler, AZ

notication time to phone is not consistent

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous

Great service and excellent set up service

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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JRK

Easy to install, fine operation and good customer support.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Valerie Charlotte, NC

The convenience of it was the best thing about it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Paul Gauthier Trenton, MI

Your app needs to be upgraded to world class app.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous Sullivan, IN

It's always coming off the walls and I think it's a little more expensive.

5 years ago

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Michael Basquez Spring, TX

Not very good or complete communication when there is a foul up with equipment.

5 years ago

Reply from Brinks Home Security

Hey Michael, we appreciate you taking the time to leave us feedback on your experience. At Protect America our customers’ peace of mind while we protect their home is certainly our priority. Please feel free to DM us with details of any issues you might be having so that we can assist you with them. Thanks and please let us know if you have any questions!

Nov. 29th, 2018

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Tabitha Memphis, TN

The contracts for Protect America are too long. The service is not perfect, it has it's faults.

5 years ago

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Vorntinia Memphis, TN

The system was simple to install and simple to use.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019