Name: Brinks Home Security
Rating: 2.9

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Verified Customer

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Blake Poltz Wenatchee, WA

I love all of the features with Protect America. I have a camera set up at both doors and I can view them from my cell-phone whenever I want. I can also check to make sure that they system is armed. We got the system because I want to protect our new home that we just built. I found Protect America online and I have loved it. I give them a 10 out of 10.

7 years ago

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Verified Customer

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Joseph Wausau, WI

We travel a lot and needed something to make sure our house was protected. We researched different offers and thought Protect America was the best. We decided to purchase door and window sensors, as well as smoke and fire alarms. Everyone we have talked to has been great to work with - they answered questions, gave tips, and were so polite and so nice. I was amazed that any business could put that much time into satisfying their customers! I only wish that they had a camera option so that we could see who it is when people come to our backdoor.

7 years ago

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Maher Kasabji Newington, CT

I had to cancel in 2021 after many attempts to contact the company to fix my system It was not working for few month and tried to schedule someone to come in with no success after that I asked to cancel the service after few month of my request finally I was able to cancel Now 2 years later I received a text from collection agancy claiming I own them money I do not owe anything they are trying now to send me to collection agency Stay away from this company Service is no good and customer service is horrible and they will scam you for more money and make it very difficult to discontinue the service

2 months ago

Reply from Brinks Home Security

Maher Kasabji, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Feb. 9th, 2024

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Sean Williams Arlington, TN

I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression. First and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues. In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. This approach seems outdated and unfair to customers who already invested in their security system. Furthermore, the assistance I received over the phone was far from helpful. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance. The final straw for me was when I decided to cancel my service with Brinks. To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so. Overall, my experience with Brinks Home Security has been disappointing. The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies.

2 months ago

Reply from Brinks Home Security

Sean Williams, thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at [email protected] at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Andrea

Feb. 7th, 2024

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Kanyin Esther

Brinks is the best home security with best professional installers with brinks security camera I can watch over my house whenever I’m on business trip what I like the most is that I can do all this thing through the brinks mobile app

3 months ago

Reply from Brinks Home Security

Kanyin Esther, we strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 25th, 2024

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Verified Customer

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Dianne R Randolph

Response is almost instantaneous, when I accidentally tripped the alarm, I received two phone calls from Brinks and law enforcement (LE) responded within minutes. The calls I received from the alarm company were to make sure I was alright and the other was to see if LE had responded.

3 years ago

Reply from Brinks Home Security

Dianne , thank you for your feedback on our response time. This is the standard we provide to our customers at Brinks Home Security and are glad we have met your expectations. If there is anything else, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Francis Lanham, MD

They were pretty good when they walked me through each step to get set up and were pretty patient. I called back and they said they were going to make sure I was locked in and ready to go so customer service is good. I've had issues with one of the sensor. It says my door is ajar but it really is not and then goes back to being okay.

3 years ago

Reply from Brinks Home Security

Hi Francis, Thank you for taking the time to leave us a review. To answer any questions you may have about your sensor, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Rhodes Plano, TX

Everyone I talked to was really helpful, they answered my questions. I like that it was very easy set up and that I can control it from my phone. I have a roommate so it's nice that we can both control it from our phones remotely.

3 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Marcario Madison, TN

The app is very user friendly. I got constant updates from you guys before I even got any of the equipment so I felt like I knew what was going on. The installation with you was easy, t he guy who helped me was very friendly and he explained everything.

3 years ago

Reply from Brinks Home Security

Hi Marcario, Thank you for the positive feedback! We’re happy to hear about your experience. Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Girard Princeton, MN

Protect America is very affordable. I like the cheap monthly price and the twenty four hour monitoring. Everything functions like it should and installing the system / setting it up is very easy. Reps are helpful and knowledgebale on how to set up the system.

4 years ago

Reply from Brinks Home Security

Hi Girard, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Swartz Dickinson, TX

Customer service was great throughout the installation process. And we haven't had to call the technicians back with any questions since then, so that speaks highly of how their equipment works. A little user's guide would be nice, but it's a very intuitive system.

4 years ago

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Verified Customer

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Loreto Avondale, AZ

Very professional and you know all the questions that I had they answer it. I like that it's pretty easy to install - you can do it all yourself. Also that you can control your alarm system on the phone using their mobile app.

4 years ago

Reply from Brinks Home Security

Hi Loreto, Thank you for leaving us a review. We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Miller Westphalia, KS

Best price in Houston. The technician that helped me hook my system up was very courteous and clean. I was having issues because my phone's coverage and he called me back and he made sure things just go. I just got a couple of cameras and it seems like good quality.

4 years ago

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Verified Customer

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Crane Lamar, MO

It wasn't too expensive and it fit our needs. I love that they call us before getting a hold of the police or anything and that they help us fix like one of the sensors are off or something they'll help us fix it. Plus they service us in a rural area. The only complaint I would say I have had trouble connecting their cameras. They should get a wider range of video survelliance. They've handled everything that we needed and I've never had an issue with them.

4 years ago

Reply from Brinks Home Security

Hi Crane, Thank you for the review. We would like to answer any questions you may have about connecting your cameras. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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Wiggins Colonial Heights, VA

Did everything they said they were going to do as far as servicing and helping with the assisting with the connection. The equipment is accurate, easy to install, and I like how it displays images. My only feedback is that maybe after one month your company should call to ask your customers are things functioning properly.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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The Living Word Duluth, GA

Reasonable equipment, prices, ease of getting it installed. I was just going through reviews online and I saw the experience of other people who have Protect America and that's why I went with them. They are friendly and responsive.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Verified Customer

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Marilyn Thomas

Prices are great! Your quantity over rides and your price, you are leading the pick right about now. I have been checking around and you are it! Thanks for your awesome customer service team from signing in until done with my setup. A very satisfied customer all around ____________

4 years ago

Reply from Brinks Home Security

Hi Marilyn, Thank you for taking the time to let us know how we’re doing. Please let us know if we can provide you with further assistance.

Apr. 10th, 2020

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Verified Customer

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Mark Maylene, AL

I would recommend them to others. I'm a new customer and with what I've seen so far I am satisfied. They guaranteed a price that would not increase. It appears to be good equipment. The only thing is I had to call in two different calls during the installation for technical support. Both times the call went into a waiting list and it takes an hour to an hour and a half to call me back.

4 years ago

Reply from Brinks Home Security

Hi Mark, Thank you for the feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Crystal Washington, DC

The representative that I talked to was very knowledgeable. He gave me his opinions and some insight that I would not have had if I just tried to order online. Everything is working and it's easy to use. I have the features that I wanted and it's cost effective.

4 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for taking the time to leave a review. We’re happy to hear our team member was able to provide you with assistance. Please let us know if we can help answer any other questions.

Mar. 9th, 2020

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Verified Customer

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Thomas Monrovia, IN

The customer service rep was very respectful and was able to answer all my questions that I had. They are willing to stand behind their product with one hundred percent free replacement of any faulty equipment. The best thing to me would be the technology as well as the app they have to go along with their security monitoring.

4 years ago

Reply from Brinks Home Security

Hi Thomas, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Nicholas Fairbanks, AK

It's all user friendly and super convenient. I like that I could install it myself. They are always there if I need them, they walked me through the entire process and answered all my questions. They made it a super pleasurable experience.

4 years ago

Reply from Brinks Home Security

Hi Nicholas, Thank you for the review! We're happy to hear about your positive experience! Please reach back out to us if you need further assistance.

Mar. 16th, 2020

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Verified Customer

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Angenita Tar Heel, NC

Anytime my alarm goes off they always call me to make sure everything is good before they send out somebody. Customer service is great. Everytime I speak to anyone they are always friendly and helpful. They explain everything to me so I can understand. It's really easy to use.

4 years ago

Reply from Brinks Home Security

Hi Angenita, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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James B.

Can't rate a 5 since we have only had the service for a month so time will tell. Was having false motion alarms and customer service by the website tech chat was excellent. I didn't research about the quality or reliability of the alarm components, time will tell here too. I feel they offered the best deal for what we needed in home security. It is an easy to set up system and you can have it all completely done before ever calling them to step you through the activation process. The Quolsys2 control panel is very easy to use.

4 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review. We're happy to hear our team was able to help with your alarm. Please let us know if we can answer any other questions you have about your system.

Feb. 26th, 2020

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Verified Customer

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Jim Ballston Spa, NY

The equipment seems good and it is nice to know if you're away what is going on at your house. They were helpful when I called setting it up and took the time to make sue everything was right. The price is kind of in the middle, some are higher and some are a little lower.

4 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review! We’re happy to hear our team of installation experts was able to help you get your equipment set up in your home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jeff Toccoa, GA

They're doing everything right. I've never had a failure in fifteen years. I trust them because they do exactly what they say they'ss do. Every time I need customer service, which is rare, the technician has been spot on with correct information.

4 years ago

Reply from Brinks Home Security

Hi Jeff, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Christy Odessa, FL

Knowing my home is protected when I am away or when I am sleeping at night is the best part. It works. It was also flexible to move the system when I mover. They have multiple way to access customer service, through the phone or the computer, and both provide excellent, quick, and accurate responses.

4 years ago

Reply from Brinks Home Security

Hi Christy, Thank you for taking the time to leave a review. We’re happy to hear that you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Donna Jacksonville, FL

Good reputable service is what we get. It seems to be working well. I feel secure and safe and I didn't have to worry about things when I go to bed at night. Everyone I've talked to has been great and I am happy with the service.

4 years ago

Reply from Brinks Home Security

Hi Donna, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Ryan Caseyville, IL

They helped me set up the system and were real knowledgeable. I don't like the keypad because the cord it too short and one time I called the technicians and they said they would call back later and that was pretty disappointing, but everything else is good.

4 years ago

Reply from Brinks Home Security

Hi Ryan, Thanks for the review! To provide you with assistance regarding your keypad, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Anonymous Wichita, KS

The advertisement is a little misleading and it costs more than it said. It is a valuable investment. I've had no problems with the equipment, it is also very user friendly and the best thing is it keeps idiots off my property and records them.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. To answer any questions you might have about billing, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 4th, 2020

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Verified Customer

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Sonia Oakland, CA

The price is very good and the lady Cynthia was very helpful and was not pushy trying to sell me things, but educated me on what I should look for when I am buying a new house. They listened to what I was looking for and were very knowledgeable. I feel pretty safe.

4 years ago

Reply from Brinks Home Security

Hi Sonia, Thank you for taking the time to leave a review. We’re happy to hear our team was able to help you find the right equipment for your new house. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Tracy Chapel Hill, TN

Their customer service was outstanding. They were extremely helpful, answered all questions, very patiently and walking us through, they were incredible to work with I love the display its actually beautiful to see all the pictures and it has exactly what we need today.

4 years ago

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Verified Customer

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Amon

They are very thorough. They took me through the process step by step very professionally. They walked me through the entire process and told me what to expect. The only thing I think they probably should do is include their in house sensors with the package they provide for the security system.

4 years ago

Reply from Brinks Home Security

Hi Amon, Thank you for the feedback. We’re happy to hear about your positive experience with installing your security equipment. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Les

I liked that it was wireless and came pre programmed. Everyone that we've talked to has been very thorough and very polite. I thought they were very professional, knowledgeable, and patient. I think it's pretty good equipment, probably could have better hardware and fastening.

4 years ago

Reply from Brinks Home Security

Hi Les, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Larry

I've spent time on the phone with customer service and they've always been pleasant and professional. They've been able to solve any problem that I've had. I'm thinking about upgrading to the next level system. The one I have is ok. The detectors and everything seem to be perfectly fine.

4 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for taking the time to leave us a review. We’re happy to hear that our Care team was able to answer your questions. We would be more than happy to help answer any questions you may have about upgrading your system. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 6th, 2020

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Verified Customer

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Michael

Protect Americas customer service is outstanding, they were patient, reliable and did what they said they were going to do. I would highly recommend them. Their security system is extremely sensitive but still very workable and easy to use.

4 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for taking the time to leave a review. Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Cathy

It works. We had a break in this morning. The communication is the best thing when something is happening they contact you immediately. When we call in and talk to them they should have notes so when another representative is talking to us they can see what was done.

4 years ago

Reply from Brinks Home Security

Hi Cathy, Thank you for taking the time to leave a review. We’re happy to hear our system was able to help in your time of need. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Richard Lancaster, PA

Good website with good information about the product. The product seems to be working quite well. Once it is installed, it is a good system. The customer service people have been very patient and answered all my questions. Also good value for money.

4 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Eduardo Chino Hills, CA

The couple times I've needed the customer service department they've been very easy to reach and have been able to fix the problem right there. The best thing is it was easy to install and the price is very good. I got more than I had before for a lot better price. The equipment seems to be very quality.

4 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for the positive review! We’re happy to hear our team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Jason Pelzer, SC

Their ad says that it takes about 30 minutes to setup on your own. There's some serious stipulations to make these even close to accurate. It took me 3 hours. To be fair, I am dealing with a slightly larger home and was alarming every window. But, this involved a number of steps that involved opening and closing every single point that had a sensor on it more than one time. There was also the calling back several times while they did things on their end. Additionally, I've had issues from the very beginning with the doorbell supplied randomly restarting and or loosing connection. Rather than sending a replacement for a brand new product to a brand new customer, they had me troubleshoot it to 'fix' the problem. I also had to order additional sensors during the setup process. The technician 'made me a deal.' As it turns out, a week later I received an email with deals on additional equipment that always more than $10 less than the 'deal' I was given as a new customer. I will say that outside of these things that the customer service has been pretty on point.

4 years ago

Reply from Brinks Home Security

Hi Jason, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response" with the name and address associated with the account. A member of the Care team will reach out to you with assistance for your equipment once we can verify you as a customer.

Dec. 31st, 2019

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Verified Customer

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Billie Covington, TX

Everybody has been so courteous and helpful while I get things set up. I'm not sure my doorbell camera is working very good right now. It alerts me when I'm away from the house and I can set it and unset it while I'm not here.

4 years ago

Reply from Brinks Home Security

Hi Billie, Thank you for the positive review! We’re happy to hear you’re enjoying your doorbell camera. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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anonymous

When I ordered the system the person I spoke to said it was simple to instal and I did not think it was simple. I had someone helping me and it took at least an hour and a half. I like that you can control it from a smartphone.

4 years ago

Reply from Brinks Home Security

Hello, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Marilyn

They were very knowledgeable and very patient about walking me through each step. It is a do-it-yourself kit, but they were very knowledgeable and very patient about walking me through each step. It's standard security equipment, it's nothing advanced here, nothing unique.

4 years ago

Reply from Brinks Home Security

Hi Marilyn, Thank you for the positive review! We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

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Verified Customer

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Mikhail

Everytime I had a problem, I called and it was not like a robocall, it was a really person. Usually, they are very helpful and I was able to establish it in a short time. I called Protect America and it was resolved right away. It was very easy to install. I cannot tell if it failed or not failed because so far it works perfectly.

4 years ago

Reply from Brinks Home Security

Hi Mikhail, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if you need further assistance.

Nov. 11th, 2019

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Verified Customer

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Clifford

They were very helpful when I called them. So far the system has been fine and I haven't had any trouble with it, I've had it less than a year. It's been very economical and it's easy to install. You just tell them what you want to put on the program and they do all the rest. They do all the work and action.

4 years ago

Reply from Brinks Home Security

Hi Clifford, Thank you for the review. We’re happy to hear about your positive experience and that the installation was easy for you to complete. Please let us know if you need any further assistance.

Nov. 11th, 2019

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Verified Customer

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Joan The Bronx, NY

I have a 91 year old mother who has Alzheimer's and I was afraid of her walking out when I was sleeping so my cousin recommended them. Customer service was wonderful he took his time he explained everything. It's a great company. I'm very happy with it so far.

4 years ago

Reply from Brinks Home Security

Hi Joan,

Thank you for your feedback. We are excited to hear that you were able to find a security package that works for your mother and you. Our number one priority is the safety of you and your loved ones. Please let us know if you need any further assistance and thank you for being a valued Protect America family member.

Sep. 27th, 2019

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Verified Customer

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Raymond North Port, FL

Everyone's been very informative and very friendly. Very quick to get back with us if we need anything. It's very effective equipment and very easy to install. We didn't even need a technician, we just did it ourselves. The best thing about using Protect America for home security at home is that we know that our possessions are safe.

4 years ago

Reply from Brinks Home Security

Hi Raymond,

We greatly appreciate the positive feedback! We are glad that you have had a great customer experience and most importantly that we can keep you and your family safe. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

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Verified Customer

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Jean / Cornelius Marietta, GA

The company has the customer's interest. The technicians are very helpful and go out of their way to make sure the customer is satisfied and that everything is working properly. The security equipment is easy for the user to hook up. It is pretty straight forward, reliable, and affordable.

4 years ago

Reply from Brinks Home Security

Thank you, Jean and Cornelius!

Aug. 13th, 2019

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Verified Customer

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Jessica Marianna, AR

The only problem I have with Protect America is when you go online to chat with somebody, they give you a time that they'll be with you and it doesn't happen. Other than that, I like it. The service I get is excellent. I haven't had any problems with the system. The alarm covers my windows and doors and I feel safer with it.

4 years ago

Reply from Brinks Home Security

Thank you, Jessica!

Aug. 13th, 2019

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Verified Customer

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Giselle Mercer Island, WA

They've been great so far. It is easy to use and easy to put together. They have motion sensors and I love that. I feel confident and safer because of the quality of the service. They're friendly. They care and listen. They really wanted to build the right security for our house.

4 years ago

Reply from Brinks Home Security

You rock, Giselle!

Aug. 13th, 2019

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Verified Customer

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Michael Lexington, SC

Seem like they are a reliable company. I've never had the system go down. They are using newer technology than their competitors. I am paying the same amount to get the new equipment. It is really easy to use, they have a mobile app, which is really convenient.

4 years ago

Reply from Brinks Home Security

Thank you, Michael!

Aug. 13th, 2019