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LAST UPDATED: September 3rd, 2022

Even on the beautiful, paradise of the Hawaiian islands, residents have home security needs. Hawaii is no different than anywhere else in that break-ins occur and families need to feel safe and secure. That's why APN Alarm was founded. The home security company opened its doors for business in 1994, with its headquarters in Honolulu and Hilo. APN Alarm has both wireless and hard-wired alarm system as well as security cameras to enhance your protection and give you increased peace of mind and assurance that you have the safety you and your family need.

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The Good

  • Quick Response
  • Customer Service
  • Discounts Available
  • Experience
If you and your loved ones are in danger fro a home invasion or other emergency, time is of the essence. The difference between a fast response and a delayed response is a serious matter. APN Alarm knows this, so the company goes to great lengths to ensure you get the right help in a timely manner. When your alarm sounds at home, a professional in the central monitoring station will respond within less than 12 seconds to your call. Customer service has been known to lapse with some home security system companies. You almost certainly won't find this with APN Alarm. The company has a solid, proven track record of treating customers well and in exceeding their expectations. Customer reviews are high. Plus, you can get help anytime-24/7-for any issues or concerns you have. APN Alarm is committed to providing the best rates possible. And if you are a new customer or a military family, the price is even better for you. Military members or families of military members will enjoy 10 percent off a new system. New business that install a APN Alarm system will benefit from the same offer. The company has been in existence for 22 years, making it one of the most veteran home security systems in Hawaii. Even better, the professionals at APN Alarm have a combined 50 years in the business.

The Bad

  • Cost
  • Small Service Area
  • Lacking Detailed Information

APN Alarm offers nice discounts, but for the most part, you had better be prepared to pay handsomely for a system and accessories. Surveillance cameras can cost close to $800 alone, and accessories to hard-wired and wireless systems will run you up beyond $10 for some items. APN Alarm might not be the best choice if you need to stick to a strict budget. Living in Hawaii does give you some limitations in terms of what types of services you can find. Many nationally known companies don't do business in the islands. The same is true in the reverse. APN Alarm only serves the Hawaiian islands, so if you like what you see in the company but you don't live in the Aloha State, you'll have to find a different provider for your home security needs. APN Alarm website isn't a thing of beauty in either look or function. Additionally, the site doesn't provide much in the way of information about certain important details that customers would want to know. For example, there is no readily available information about contract or warranties.

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The Bottom Line

Residents of Hawaii might have fewer options than people in other states, simply by virtue of the isolated location. Overall, APN Alarm does have some weaknesses and some improvements to make, but the company does have a lot going for it. The strong customer service and two decades-plus of experience are difficult to ignore. If you are searching for a trustworthy alarm system, you'll do fine with APN Alarm. Make sure you speak with a company representative to get all the information you can before making your decision.

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3 Reviews

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Devin Statts Honolulu, HI

This is one of the worst companies to deal with. I have been talking to them since I moved out of my place in Sept. 22, 2018 to stop billing me and deducting it from my bank account. They have continued every month deducting the monthly fee even after I talked with the owner - Steven - and he told me he would look into it.. Well that was 3 weeks ago and today they deducted another payment from me. I have sent them many e-mails, made many phone calls to get them to stop charging or deducting my bank for the monthly fee. Till this day almost 8 months after cancelling they are still deducting the monthly fee and are not providing alarm service to my business. I might have to check with an attorney what recourse I have.

4 years ago

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Leigh R Honolulu, HI

APN is the worst company. I stopped service 5 months ago because they had the worst costumer service. Hardware started malfunctioning, sometimes they would answer calls, sometimes not at all. Was told their Maui office was closed. Then, they wanted to extend my lease with the 5G upgrade because the current hardware was no longer going to work. Their collection affiliate Time Payment Corp is still billing me-months later and if I don’t pay it it will go to collections. This is a nightmare. STAY AWAY from this company.

1 year ago

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vittorio marcelli Kula, HI

Stay away from them are very expensive and nit professional on top I get lock with time payment because they sell my contract to an other company .. the worst experience of my life.

1 year ago