Alliance Security Reviews

Alliance Security does offer an extended service plan that cover the equipment and Labor for the life of the customer for Just $5. Also Alliance does offer the doorbell cam, garage door opener, along several different home automation products light Lights, therms, and deadbolts. The cancelation policy is attached to the agreement and left with the customer. Its a great company with the most qualified technicians in the business.

Until just recently I was not happy with Alliance Security. That all changed when someone from corporate headquarters contacted me and rescinded my contract. Why should I pay to two different companies for the same service? For a company that is hard to get a hold of, I am grateful that they contacted me and did the right thing. I felt I was lied to when the sales rep said that I would be paying less for their service than with my previous monitoring service. But, what he didn't say was that I would still be paying to my previous service plus the new system. Not cool at all!! So, I am happy this problem has been taken care of to my satisfaction.

WORST MISTAKE EVER! Don’t use this company!! We have never had a home security system before, but we are in our 70’s and my husband does not hear well, so when the rep came to our door, I signed up! Well our car was vandalized after having the video equipment sitting in our house waiting, and waiting, and waiting to be installed even after repeated calls to the company and empty promises that someone would be out in a few days. We even had a police report filed on the vandalism. We were not allowed to cancel our contract, yet they were negligent in putting our video camera up in “a few days”! However after telling them I wanted to cancel, based on their neglect, the camera was installed.

recently my alarm sounded at 3:24 a.m. i let the alarm sound for 5 or 6 minutes before i disarmed it. i was standing by the door waiting for the police and the alarm was right in my ear. i assumed the police would be pulling up any second. wrong! i called 911 myself, they told me my monitoring service cancelled the dispatch. i called customer service where a supervisor offered several different unacceptable explanations. finally he just told me that the 911 operator failed to dispatch the police. BULL CRAP! i contacted the 911 dispatch service where i found that they record every incoming call! one excuse i was given is that they called my home phone number but i did not answer! well, i guess that means tat if i am burglarized while away from home there is no need to call te police! i was actually getting out of bed and trying to get dressed and did not hear the phone ring because the alarm was sounding much louder than the phone was ringing!

Worst company I've ever had to deal with. Customer Service is greatly lacking. You could be on hold indefinitely. If you hang up and call back you go right back to hold. The surveillance system doesnt register invasions to property more then have time. The system will always let you know when its raining and then run out your usage time for the month. When schedule for tech service, sometimes they come and sometimes they dont with out even a courtesy call. There are much better systems and services available for thr money. I would never recommend this company to anyone. There is very little protection. Almost every month I have technical issues. Then try to get help... Thats even a bigger joke. Worst company and system I've ever had to deal with. I feel completely ripped off and taken advantage of.

Alliance had a quick talking rep come to our house. My husband and I are in our 60’s, he suffers from Alzheimer’s. I couldn’t tell you one reason why this guy said we should leave our current monitor system and switch to his. I really feel like we were taken advantage of, this must be the way Alliance gets customers by taking advantage of senior citizens. We now have a five year contract and are very disappointed with this young man and the company. We are having issues with the app on our cellphone, spent several hours on the phone and no one knows why it isn’t working correctly. Never had a problem with previous system app. We did not know there was a problem till after the three day cancellation period. Could never talk to a supervisor and every time I’ve called you get bounced around to some other person. I wish we could cancel this terrible service, give them back their equipment. I cannot afford to pay any penalty to do this. Alliance.. you take advantage of senior citizens. You are a terrible company and I would NOT recommend you to anyone!!!

It's was like buying a car! Pressure sales! Had to talk to five people before service tech came out to install system. Do yourself a favor? Shop first!