Name: ADT
Rating: 4.1

star star star star star

Stacy Carter Red Cliff, CO

ADT is a great home security company. Never had any issues with them. The billing was always accurate and the customer service was responsive.

1 year ago Edited May 18, 2022

Reply from ADT

Hi Stacy. Thank you for the shout out. We appreciate the 5 star review.

May. 18th, 2022

star star star star star

Shalon Johnson Minneapolis, MN

Great job. I've had ADT for the last year or so and have been pretty pleased. They have wonderful customer service and the process is extremely easy.

1 year ago

Reply from ADT

Hello, Shalon! Thank you for the 5 star review! We truly appreciate your feedback and are happy to have you apart of the ADT family!

May. 17th, 2022

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Fr. Ron Nuzzi Granger, IN

Very confusing relationship between the local provider/installer and the people you get when you call in. Franchising relationships are inconsistently serviced and priced. Contracts, too, are unhelpful and always in favor of ADT. I think their software systems are likely good, but their pricing is far outside any industry average and their service is far below.

1 year ago

Reply from ADT

We're sorry about that. If you're still having any trouble, would you please email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow up.

Thank you,

- Mazen

May. 10th, 2022

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Deb Jackson Valrico, FL

Perhaps ADT is different now, but not a fan of having to sign a contract, we lived in Wisconsin and before the contract ended we were located to Florida. We were renting for the 1st year, and ADT wouldn't let us put it on hold until we purchased a home. We still had to pay until the contract ended.

1 year ago

Reply from ADT

Thank you for your feedback, Deb. Have a great day! - Mazen

May. 10th, 2022

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Megan Weidle Akron, OH

1 year ago

Reply from ADT

Your 5-star rating means a great deal to us, Megan. Thank you!

- Mazen

May. 10th, 2022

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Josh F Chandler, AZ

Love having an app to be able to access my cameras at any time!

8 months ago

Reply from ADT

Hi Josh, thank you for taking the time to write a review. We appreciate the 5 Stars.

Aug. 12th, 2023

star star star star star

Sonya Parker Mesa, AZ

Great Customer Service and great products

5 months ago

Reply from ADT

Thank you for the positive review and feedback!

Nov. 30th, 2023

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Dustin Zucco Phoenix, AZ

Very unhappy 😡 my car was stolen my cameras by at setup 5 feet away and they didn't record the theft at all and how they would fix it was 1 free month of service

11 months ago

Reply from ADT

Hello- We're sorry for the trouble. May we ask that you email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

May. 3rd, 2023

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Michelle Kuykendall

I definitely felt safe having ADT but the locked in contract was not a good investment for what we needed for our area.

6 months ago

Reply from ADT

Hello,

We truly appreciate your feedback and are sorry to hear that our contract did not align with your specific needs. At ADT, our priority is to ensure the safety of our customers and to provide the best possible service. Thank you for your feedback again.

Oct. 21st, 2023

star star star star star

S. T. Kline Omaha, NE

I have used ADT for four years and I love feeling secure in my home.

7 months ago

Reply from ADT

Thank you for the positive review and feedback!

Aug. 30th, 2023

star star star star star

Bobbie R. Byrd

I have no complaints with this security system. Works great and is very reliable.

9 months ago

Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Kristin Waterbury, CT

Used for 15+ years, had to cancel when we moved and because of COVID related financial situation. Satisfied customer, competitive prices.

1 year ago

Reply from ADT

Thank you, Kristin, for your review. Have a great day, and stay safe! - Mazen

Feb. 27th, 2023

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Bonnie A Albertville, AL

I was talked into a system I repeatedly told them I did not need but they made me think the former owner had purchased the system and it only needed activation. The first day window sensors fell setting off the alarm and 7 months later it’s still not fixed. They refuse to cancel my service unless I pay the entire amount owed immediately

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.

Nov. 16th, 2022

star star star star star

Mountainlife4sure Denver, CO

Great company. I can now sleep easy, work and vacation and know exactly what's going on in and around my home.👍

1 year ago

Reply from ADT

Thank you for the 5 star review, we appreciate the kind words.

Oct. 14th, 2022

star star star star star

Fanisha Houston, TX

Great company. My cat set my alarm off daily and each time ADT did their part to make sure my home was secured.

1 year ago

Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars.

Sep. 9th, 2022

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Dee Jacksonville, FL

A good company. If there are any issues they will respond right away for alarms. Do not like the fact that I paid more than $200 for an alarm key pad that I could not take with me when I moved.

1 year ago

Reply from ADT

We appreciate your feedback regarding our services!

Aug. 31st, 2022

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World Traveler Ashburn, VA

Horrible company and customer service. It's absolutely impossible to cancel even after the contract expires. They did not cancel ours on purpose even when I called weeks in advance. They actually kept charging on a monthly basis after the contract expired without our consent. I had to dispute the charges. Bad business practices.

1 year ago

Reply from ADT

We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at [email protected] with the full address in which the services are located and the account details along with your post for further assistance.

Aug. 4th, 2022

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Abi Dallas, TX

ADT been around for a very long time. The rates are affordable and the security service is awesome. Highly recommend!

1 year ago

Reply from ADT

Hi Abi! Thank you so much for the love and 5 star review!

Aug. 3rd, 2022

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Timotheos Alexandria, VA

Superior coverage 24/7/365! Provides a high comfort level for use when not at home! Support staff is second to none!

1 year ago

Reply from ADT

Thank you for the feedback and five-star review!

Jul. 20th, 2022

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Dan Woodland Park, CO

The equipment I was given was ok, but the installation was not done well and the contracts were expensive overall. I will not use them again

1 year ago

Reply from ADT

Oh no, Dan! We're sorry to learn of this unacceptable experience you had regarding your installation, the equipment and the contract. Our team would be more than happy to look into this further and assist. May we please ask that you send us a copy of your review/concern, along with the telephone number and full address linked to the account to [email protected]? Thank you.

Jun. 2nd, 2022

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Nevada Kassa Las Vegas, NV

Been with ADT for 2 years. Doing the Covid lock down they went out of their way to help me keep my system on until I got back to work.

1 year ago

Reply from ADT

Thank you for choosing ADT. We appreciate your feedback!

- Mazen

May. 19th, 2022

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Brittany Clark Athol, ID

I had ADT growing up. It was always a great sense of security. Great company to work with. Great customer service.

1 year ago

Reply from ADT

Thank you Brittany for the 5 Star review.

May. 13th, 2022

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Margaret Briggs Cary, IL

Price was affordable for constant security monitoring. The installer was on time and courteous. Periodically the equipment was updated.

1 year ago

Reply from ADT

Thank you, Margaret. Stay safe! - Mazen

May. 10th, 2022

star star star star star

shawne bradley San Francisco, CA

1 year ago

Reply from ADT

This means a lot, Shawne! Thank you. - Mazen

May. 10th, 2022

star star star star star

ramesh pothuru Morrisville, PA

best alarm system, security alerts, carbon detectors, easy monitoring, sophisticated mobile app & remote monitoring.

1 year ago

Reply from ADT

Hi Ramesh- Thank you for taking the time to review ADT. Have a great day!

- Mazen

May. 10th, 2022

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J L Wright Phenix City, AL

way overpriced. Once you get in you are in. hard to get out.

4 months ago

Reply from ADT

Good Morning- We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at [email protected] with a copy of your concern along with the full address/telephone number of the services. Thank you

Jan. 12th, 2024

star star star star star

Dale Davis Riverdale, GA

service is great,no problems as of yet .

10 months ago

Reply from ADT

Thank you for the positive review and feedback!

Jun. 14th, 2023

star star star star star

Ilspbeth Bruce

Expensive but you get alot for the money you spend. being monitored by an actual person is a plus

1 year ago Edited April 11, 2023

Reply from ADT

Thank you for choosing ADT! - Mazen

Apr. 11th, 2023

star star star star star

DESHUNDA SANDERS Pheba, MS

I like the cameras that alerts me when there is someone or a vehicle approaching my home.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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Brian Meekhof Camano, WA

Installer Jeff was awesome and i couldn't be happier with the equipment and the price

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 18th, 2023

star star star star star

robert m Indianapolis, IN

ADT always provides a great service due to very knowledgeable and reliable workers

1 year ago

Reply from ADT

Thank you for the feedback and five-star review!

Oct. 5th, 2022

star star star star star

Carolyn Hazleton, PA

Contacting customer service was easy and the information they provided was very informative.

1 year ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family!

May. 16th, 2022

star star star star star

Demetrace Williams Milwaukee, WI

ADT has kept me and my family safe. There prices are reasonable. I love the online features.

1 year ago

Reply from ADT

Thank you for being a part of the ADT family and for the feedback and five-star review!

May. 11th, 2022

star star star star star

Ronalee Hardy Evansville, IN

1 year ago

Reply from ADT

Thank you for choosing ADT and being a loyal customer. Stay safe!
- Mazen

May. 10th, 2022

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Joseph Peterson Milwaukee, WI

Overpriced. They sneakily add an increase every year unless you call in to dispute.

8 months ago

Reply from ADT

Thank you for your feedback, we will use this opportunity to improve.

Jul. 28th, 2023

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Joseph Los Angeles, CA

Good security systems, I have used them a few times, always a good experience

10 months ago

Reply from ADT

Thank you for choosing ADT, Joseph! - Mazen

May. 30th, 2023

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Vincent Sapien Perris, CA

Good service but they want to tax for upgrades when you've had it for a long time.

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 18th, 2023

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M Smith Arcadia, FL

Very trustworthy and very reliable! Alert immediately when alarm goes off!

1 year ago

Reply from ADT

Hello! We're so pleased to hear this. Thank you for your 5 star ratings and review.

Sep. 15th, 2022

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Abby Smith Dothan, AL

Customer service was wonderful and so was the security system. It was just overpriced.

1 year ago

Reply from ADT

Thank you for the feedback regarding our services, we do try to keep our prices competitive in todays market.

Aug. 31st, 2022

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Karen Z Tulsa, OK

I’ve never had any complaints they are always fast to respond.

1 year ago

Reply from ADT

Thank you for the feedback and five-star review!

Aug. 4th, 2022

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Ludrick Donovan Orlando, FL

Working and getting service with ADT it is a typical company with reasonable price

1 year ago

Reply from ADT

Thank you for the review and the 4 stars!

Aug. 2nd, 2022

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Beverly Chavous Evans, GA

ADT is a great alarm company . The are quick with response when your alarm goes off

1 year ago

Reply from ADT

Thank you for sharing your experience Beverly and for being such a wonderful part of our ADT family!

Jul. 25th, 2022

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Bess Wilfong St Louis, MO

Very effective product that has a super fast response time and can be customized to fit your needs.

1 year ago

Reply from ADT

Thank you for being such a wonderful ADT family member!

Jul. 6th, 2022

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Rachael Seymore Kingsport, TN

Had issue with no way to maintain service with out being wireless but they offer no solution for upgrade with out buying more expensive equipment.

1 year ago

Reply from ADT

Our apologies we were not able to meet your cost expectations when needing an upgrade, Rachael! As technology evolves, system upgrades may be needed in order to continue service including moving to wireless devices. If we can be of any other assistance we can always be reached at 1 800 238 2727. Thank you!

May. 31st, 2022

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Doug Foerch Vernon Hills, IL

WE found them cheaper to instal and monthly service due to some specials they run.

1 year ago

Reply from ADT

Hi Doug! Thank you for the 4 star review, and choosing ADT as your home security provider! Welcome to the ADT fam!

May. 12th, 2022

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Michael Leslie Flint, MI

1 year ago

Reply from ADT

Thank you for your feedback, Michael. Have a great day! - Mazen

May. 10th, 2022

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Thomas Fayetteville, GA

Had ADT for years, service was pretty dependable

11 months ago

Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Gibson

I liked the connection to the police dept

1 year ago

Reply from ADT

Thank you for choosing ADT! - Mazen

Feb. 15th, 2023

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Faith L Kalamazoo, MI

Expensive. I did not like the service when I had it. The conpany also wasn’t very helpful.

1 year ago Edited February 8, 2023

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.

Jan. 25th, 2023

star star star star star

Denise Slaughter Cary, NC

The service is exceptional! The App is great!

1 year ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family!

Dec. 21st, 2022