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A-Tech Security

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57 User Reviews

9.0

Overall Score

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LAST UPDATED: January 25th, 2022

A-TECH Security is a local, employee-owned alarm company based in Albuquerque, New Mexico. Its team has over 50 years of experience in the security industry.

The company offers remote connect programming to your system so updates, code changes and troubleshooting can happen within seconds. A-TECH Security, Inc. can monitor most manufactured alarm systems, which makes upgrading your current system easy. 

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The Good

  • Multiple Pricing Modules
  • Professional Installation 
  • Professional Monitoring
  • Mobile App

Multiple Pricing Modules

A-TECH Security has four pricing modules so you can select a plan that works best for your budget. Price is determined by the following monitoring options:

  • Phone line monitoring — $21.95 per month
  • Wireless radio monitoring — $31.95 per month
  • Cellular monitoring — $36.95 per month
  • Wireless radio and internet monitoring — $39.45 per month

Professional Installation 

Professional installation is required for three out of four of A-TECH Security’s pricing modules. This helps ensure your security system is set up correctly. However, an additional fee is required for this service. 

Professional Monitoring

24/7 professional monitoring is included in the monthly price of your security system. Be aware that many home security companies partner with another company to provide monitoring services. We recommend discussing monitoring services with the sales representative in detail. Make sure you know who to contact for assistance in different scenarios (i.e., triggered alarms, false alarms, etc.).

Mobile App

The cellular monitoring and wireless radio and internet modules allow you to manage and monitor your security system from a mobile app. The A-TECH Security’s website links to a video demo of the mobile app. However, the video is listed as “private” on YouTube and cannot be viewed. You will need to ask a sales representative to see a demo of the mobile app.

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The Bad

  • Installation Fee
  • Undisclosed Contract Information
  • Undisclosed Equipment Information
  • Home Automation Compatibility 

Installation Fee

The wireless radio and cellular monitoring options require a $199 one-time installation fee. The wireless radio and internet monitoring option requires a $299 one-time installation fee. 

Undisclosed Contract Information

A-TECH Security’s website does not list any contract information. It is a common practice in the home security industry to not list contract details on the company’s website. However, we encourage you to talk to sales representatives about specific contract obligations. 

While the industry is starting to move away from long-term contracts, it is not uncommon to find 36–60 month service contracts. A major, industry-wide complaint among home security customers is feeling they were deceived into signing long-term contracts they can’t get out of. Be sure to read any contracts thoroughly before signing. Don’t hesitate to ask for clarification on anything that is unclear.

Undisclosed Equipment Information

A-TECH Security’s website does not provide any does not provide any information on the security equipment it sells. However, the company is an authorized Alarm.com dealer. You can view compatible equipment on Alarm.com’s website. 

Home Automation Compatibility

A-TECH Security’s website does not mention any home automation products or services. However, as an authorized Alarm.com dealer, the company’s security systems should be compatible with many home automation devices. You will need to speak to a sales representative for more information. 

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The Bottom Line

A-TECH Security is an appealing choice for customers in the Albuquerque area. The company offers four pricing modules so you can select a security system that fits your budget.

However, its website provides limited information on equipment and contract length. If you are interested in purchasing a home security system from A-TECH Security, we encourage you to discuss any contract obligations with a sales representative before making a final decision. 

We do not currently have any customer reviews for A-TECH Security. We recommend comparing its services with other top-rated home security companies.

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Star Rating

4.9

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57 Reviews

Review Breakdown

5 grade

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4 grade

5%

3 grade

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2 grade

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Featured Review

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Tom Tammann Cerrillos, NM

Super professional, very responsive, good products, good advice

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Carolyn Primrose Albuquerque, NM

They are very professional, and kind. Albuquerque is very fortunate to have a company likeA-Tech.

1 day ago

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Reply from A-Tech Security

Thank you Carolyn, we are lucky to have such wonderful customers like you.

Jan. 25th, 2022

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William Airy Albuquerque, NM

After we had a break-in, A-Tech's owner came out to our house the next day and installed a state-of-the-art security system. He stayed here most of the day. That's service you don's see anymore! And the system works flawlessly.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Anne Dalton leonard San Antonio, TX

We don't live in the home where we have ATech security but are informed IMMEDIATELY if an alarm goes off. We also like the remote monitoring and we like that we can arm/disarm our system from afar. The service, for us has been very good. This home has had ATech since about 1999, has been passed successfully to each new home owner.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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KIMBERLY L VENTURELLA Albuquerque, NM

This company did not try to oversell to me and recommended only what I needed.

1 week ago

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Reply from A-Tech Security

Thank you Kimberly, and we are here to serve long after the sale.

Jan. 19th, 2022

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Jerry Kistler Albuquerque, NM

Any questions concerns or problem and ordering any new products were answered and taken care of right away. Anytime I I had to called the staff was very helpful and went over and above on what they had to do

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Gordon BOX Albuquerque, NM

While I have had some issues over the years all of the people have been willing to do what it takes to get back on course. Fortunately nothing happened when the equipment failed.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Kris C Albuquerque, NM

Responsiveness, promptness, professionalism, expertise

1 week ago

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Reply from A-Tech Security

Thank you Kris for your kind review. We try.

Jan. 19th, 2022

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Dan Hartley Albuquerque, NM

Outstanding! We were getting ready to leave for a lengthy vacation and needed our a security system installed fairly quickly. A-Tech is very busy but redid their schedule so we could get ours done before leaving. They were efficient, professional, and extremely helpful. My thanks to Rich and Ernie for patiently training us on our new 21st century security system.

3 months ago

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Reply from A-Tech Security

Thanks Dan, as mentioned, our service does not end with the sale, we are here to serve as needed.

Oct. 25th, 2021

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Rachel Wessels Albuquerque, NM

Excellent service! They always take care of us and have great recommendations for additional security. Have had no issues with our equipment or service.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Sarah H Goke Albuquerque, NM

I love the service. I just wish we had a monthly, not quarterly, billing option, and an auto debit option. I don't like having to wait for an invoice. It's a bit old-fashioned

4 months ago

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Reply from A-Tech Security

We appreciate your business, please call Lorena at 505-821-5777 and we can definitely set you up on a auto debit option.

Oct. 2nd, 2021

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RandyT Minneapolis, MN

My first time using a security company and I could not have been more pleased. The installer (Carl) was outstanding. Carl took a complicated existing system in our new home and separated each door and motion detector window into its own zone so when an alarm goes off, it tells us exactly where the potential problem occurs. Israel helped Carl with the install and then patiently and professionally helped us install the alarm.com app and left us fully trained and confident. A-Tech Security is a first-class organization and I highly recommend!

4 months ago

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Reply from A-Tech Security

Thank you for such a nice review, we appreciate your business and will let Carl & Israel know of your kind words.

Aug. 31st, 2021

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Rachel Landavazo Albuquerque, NM

great customer service, when we have a problem the owner himself will come out and handle it at times.

3 months ago

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Reply from A-Tech Security

Thank you Rachel.

Jan. 19th, 2022

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Mary Kay King Albuquerque, NM

They have always been there for me anything I need. I was put in a tough place and Israel and Rich took care of me and made me feel safe.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Jason Norris Albuquerque, NM

Service has been great, updates and changes were easy and completed in a single call. I also like all the control and alerts I have/get on the App.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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CASSANDRA D MORRISON Albuquerque, NM

Absolutely the best in the business. I can trust them that my system is working. The office staff are always responsive if I have a question.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Jocelyn Laredo Albuquerque, NM

Response is immediate and when we need service on our system they respond quickly and professionally.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Sue Westphal Albuquerque, NM

They are friendly, informed, courteous and know their job and are creative when doing your security system.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Lora Lee Ortiz Albuquerque, NM

A definite improvement over our previous security company. We have had to work out some kinks along the way but it's getting better.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Wayne Dotson Santa Fe, NM

Excellent customer service;great products and great follow up and a response ve owner who's invested in his company.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Robert w Osborne Rio Rancho, NM

No issues at all, they answer the phone when I call.

2 months ago

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Reply from A-Tech Security

Thank you Robert

Jan. 19th, 2022

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Averill Sciumbato Albuquerque, NM

Great customer service. Any time I have had an issue they have been prompt to resolve.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Ryan Strauss Albuquerque, NM

great company and fast to fix any issue and their owner is awesome and very honest

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Philomena E. Marcus Albuquerque, NM

I have been dealing with them for 25 + years and Rich is great we can call him anytime

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Lauren E Artiglia Albuquerque, NM

they have responded to any needs quickly and the owner is involved with clients

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Dan Lichok Rio Rancho, NM

There is always someone available to answer my questions and assist with my questions.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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David Vick Albuquerque, NM

We have used A-Tech for more than 20 years at several locations. Outstanding service.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Frank Martin Tijeras, NM

Had no issues with them. They handled things when alarm went off for no reason.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Paul Losey Albuquerque, NM

Excellent customer service with a very knowledgable technician.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Robert W Osborne Rio Rancho, NM

When I've had to call them, they answer right away and have the correct answer.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Aaron Moore Window World of Albuquerque Albuquerque, NM

The A-Tech Team was excellent to work with throughout the entire process!

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Andrew Martinez Albuquerque, NM

Friendly, knowledgeable staff, quality equipment, great contact response

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Edgar Stillman Albuquerque, NM

Minimal problems with the system and excellent customer care

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Natalie Roper Albuquerque, NM

They always answer my calls and if we need anything it's taken care of quickly.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Roxana Reid Placitas, NM

When ever we have had a problem with our alarm, Atech always takes care of us!

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Michelle Albuquerque, NM

Always responsive to our questions and concerns in a timely manner

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Nanette Lara Albuquerque, NM

The security system is great, and I feel good knowing I'm protected.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Mike Durkin Albuquerque, NM

Reliability and service. Have never had a problem with our system.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Gail Gebara Albuquerque, NM

This company is great because the product is good and the employees are great

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Daniel Kulik Albuquerque, NM

Great service, great response times and great customer service.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Don & Barbara Ormand Tijeras, NM

The company has always been helpful. Good advice and promises kept.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Peggy Ivarra Albuquerque, NM

They are quick to respond to issues and are responsive to questions.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Joe Azar Albuquerque, NM

Personalized, knowledgeable and thorough.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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Cloud Albuquerque, NM

Quick reactions to my concerns and triggered alarms.

4 months ago

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We appreciate your business and kind words.

Oct. 2nd, 2021

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William Baldwin Albuquerque, NM

Quick response and error correction; prompt maintenance.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Kendal Billau Albuquerque, NM

Great customer service and good value. Friendly service.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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William Kurey Albuquerque, NM

Always have responded quickly to my calls.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Nick Albuquerque, NM

Easy to access and dependable assistance.

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Dr. Paul C. Sandoval Albuquerque, NM

Excellent customer service and quality products

4 months ago

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Reply from A-Tech Security

We appreciate your business and kind words.

Oct. 2nd, 2021

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Carole Simon Albuquerque, NM

I like the prepayment option that is offered for the year.

4 months ago

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Reply from A-Tech Security

Thank you for your business.

Sep. 8th, 2021