Central Security Group
Is This Your Business?3.2
5.7
Overall Score
Author: Kalicia Bateman
Central Security Group has been offering home security systems and monitoring for over 40 years. The company is headquartered in Tulsa, Oklahoma, and serves much of the southern United States. Central Security Group can monitor some existing systems, which gives its customers an advantage and choices in monitoring. The company has security and home automation offerings and the systems are easily controlled with Alarm.com's free mobile app or from any desktop or laptop with an internet connection. For those with video surveillance, up to four live feeds can be viewed simultaneously with apps for Amazon Fire TV and Apple TV.
Top Ranked Companies
The Good
- Home Automation Options
- Optional Standalone Video Surveillance Package
- Move Assistance
Home Automation Options
Customers looking for a home security and home automation package that is easily controlled will find much that is positive with Central Security Group. The company is far more transparent with its optional home automation than its home security. Customers can control their home security and home automation from a computer, mobile device, and some wearables.
Optional Standalone Video Surveillance Package
Central Security Group offers video surveillance as an add on or standalone service. The company has a choice of several camera with DVR recording, night vision, and live streaming capabilities. Once customers complete a three-year contract with video, they own the equipment outright.
Move Assistance
After customers have been subscribers for at least one year, the company provides several move options. Customers subscribing to the Alert 360 plan can receive a $100 move credit. Central Security Group is more transparent about its pricing than many of its competitors, but lacks complete transparency.
The Bad
- Lack of Transparency
- Not Available Nationwide
- Customer Service Quality
Lack of Transparency
Like many of its competitors, Central Security Group does not disclose much about its contracts online or via its website. The only way to receive information about its services is to have an in-home walk through and quote or through a call with a representative. Some customers report that they were charged for the remainder of the contract if canceling service or moving before the contract was fulfilled or to a state that was not in Central Service Group's coverage area. Direct inquiries about the cancellation policy to the company were not answered.
Not Available Nationwide
Central Service Group is available only in Alabama, Arizona, Arkansas, California, Florida, Georgia, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.
Customer Service Quality
Customers report that they have had difficulty contacting or receiving answers from customer service. It is important to note that the customer service is not equal to or part of the company's security monitoring.
The Bottom Line
Central Security Group has many features which make it attractive for many. The company works with its customers to find the best options available, including monitoring an existing system, using standalone video monitoring, or installing a new system. The company provides certificates to insurance companies to help its customers save on their homeowners insurance premiums. The company is slightly more transparent than many of its competitors on its pricing. Purchasing monitoring from Central Security Group to monitor an existing system is recommended for the price.
