American Alarm & Communications
Is This Your Business?5.0
Author: Kalicia Bateman
American Alarm & Communications is New England's largest independent security stems integration and monitoring company. Offering customized burglar, fire, and video surveillance systems for residential and commercial properties, all systems are installed by trained and certified professionals and monitored by a 24-hour command center that responds to customers' needs within a 20 second average.
Because of the customized nature of American Alarm's home security system, all pricing, packages, and contracts are custom built to ensure customers is not only getting the system they desire but a price point that works best with the system they've selected.
Top Ranked Companies
The Good
- 24-Hour Command Center
- 24-Hour Customer Service Guarantee
- Residential and Commercial Service
- Fast Reaction Time
24-Hour Command Center
All American Alarm customers systems are monitored from Arlington, Massachusetts, where highly trained, licensed, and experienced professionals are waiting to respond to alarms within a 20 second average to assist customers during their time of need. The American Alarm professional monitoring center carries the highest certification, for centers of its kind, including a certification by Underwriters Laboratories and a Five Diamond Certified by the Central Station Alarm Association. Additionally, the command center responds to 24-hour customer service requests to dispatch technicians for equipment and system issues.
24-Hour Customer Service Guarantee
When American Alarm customers are having problems with their equipment and security systems, American Alarm doesn't want them to have to wait for help. With a team of more than 60 licensed and trained technicians on the road in the New England area, American Alarm promises its customers that a technicians will be on site to provide assistance in 24-hours or less from the time the customer calls. Each American Alarm van is GPS monitored, allowing the nearest technician to be called out and arrive in a prompt manner. Additionally, if a technician is not able to arrive in 24-hours or less no trip fee or charge is required for the first half hour of labor.
Residential and Commercial Service
American Alarm provides a wide range of alarm and security systems for both residential and commercial properties including burglar alarms, fire protection, video monitoring systems, and keyless entry technologies. Each system is custom designed, installed, and monitored to meet the needs of the customer and their property type through a blend of up-to-date technology, and service that will ensure the system is properly maintained. The company employs either landline system, wireless connectivity, or cellular monitoring.
Fast Reaction Time
American Alarm has built a reputation among emergency responders and departments for having reliable security and alarm systems that are far less susceptible to false alarms. This allows American Alarm to provide faster response times, averaging 20 seconds or less, to dispatch the needed help to its customers, while many other alarm companies in the area, with less reliable equipment, will wait up to four minutes to verify that a false alarm has not occurred before contacting the needed assistance.
The Bad
- Only Services the New England Area
- No Online Account Dashboard
- No Whole-Home Automation
Only Services the New England Area
Currently, American Alarm is only currently serving the greater New England area, including regional offices in Massachusetts, New Hampshire, Rhode Island and Connecticut. While some services are offered through a national partnership with Security Network of America, on-site assistance from American Alarm is not provided to these customers when equipment issues arise.
No Online Account Dashboard
An online account or mobile app is currently not offered through American Alarm's website. This means any changes to contact lists, systems, equipment, new yard sign requests, general customer service, or payments must all be completed by contacting American Alarm via phone, fax, or email.
No Whole-Home Automation
Despite having a many systems available that incorporate a wide range of technologies, the home security company doesn't offer any whole home automation systems at this time. While some services offered include programmable alerts and notifications via email or text, no system incorporates the American Alarm security system with other home system like heating and cooling, lighting, and communication into one single dashboard that allows customers to utilize all of their home's features at once. Residents who are moving into homes that currently has an American Alarm system report having a difficult time having services switch and placed in their name or getting the services fully disconnected.
The Bottom Line
If you live in the New England area and need a basic quality security, fire, or video surveillance system for your residential or commercial property, from a company that offers fast responding customer service, American Alarm is an experienced company that will provide a custom solution to meet your needs. If you are looking for a company to deliver the most up-to-date security technologies that incorporate a whole home automation system, mobile apps, and an online dashboard to customize your system and make payments on your own through the internet, you should not select American Alarm.
