Alliance Security
Is This Your Business?Author: Kalicia Bateman
Alliance Security offers nationwide customers with multiple home security solutions to choose from. Monthly monitoring plans require contracts for three- to five-year terms. These plans feature no upfront installation or equipment costs, mobile remote access, and 24/7 professional monitoring. The company provides home security features to protect against criminal intrusion, fire, and medical emergencies. Home automation features can be accessed on any mobile device.
Top Ranked Companies
The Good
- Smash and Crash Protection
- Installation Guarantee
- Remote Mobile System Access
Smash and Crash Protection
Alliance Security provides customizable home security packages that feature remote system access and 24/7 professional monitoring. The wireless alarm system includes smash and crash protection that will still alert dispatchers if the equipment is completely destroyed by criminals or natural disasters. Alliance also provides fire protection and medical alert monitoring and equipment with two-way voice technology.
Installation Guarantee
Alliance Security offers an installation guarantee that ensures technicians will arrive at the home within one hour of the scheduled appointment time or customers will receive one free month of monitoring. The company will also reimburse up to $500 towards the deductible of a customer's homeowners insurance if the home is intruded and sustains loss or damage.
Remote Mobile System Access
Customers receive real-time mobile alerts whenever an alarm is triggered and can add additional security equipment to any package as desired.
The Bad
- Three- to Five-Year Contract Required
- No Equipment Warranty Information
- Multiple Customer Service Contacts
- Undisclosed Cancellation Policy
Three- to Five-Year Contract Required
Alliance Security customers are required to sign a service agreement for a period of three to five years.
No Equipment Warranty Information
Alliance Security does not disclose equipment warranty information on its corporate website. Customers may be required to pay for equipment repair and maintenance as well as technician home visits.
Multiple Customer Service Contacts
It can be difficult for customers to figure out whom to contact in the case of service support issues. Alliance Security is the installing company and is the point of contact for equipment malfunction issues. Monitronics is the monitoring company and the point of contact for alarm triggers and emergency dispatch. Monitronics owns Alarm.com, which provides the remote mobile app and home automation services.
Undisclosed Cancellation Policy
Alliance Security also does not disclose if early termination fees apply if a customer chooses to end the contract before it expires.
The Bottom Line
Alliance Security offers customized home security solutions with no upfront costs, mobile remote access, and 24/7 professional monitoring. The company provides protection against fire, burglary intrusion, and medical emergencies. However, customers must agree to a commitment for three to five years and there is no disclosed equipment warranty information.
As we do not have many Alliance Security reviews, we recommend comparing it to our top-rated home security companies before making a final decision.
