Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

4 years ago

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Verified Customer

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Mike Young

The only problem we had was someone called the police department way too fast instead of asking us if we needed assistance. It's easy to install and take with you if you move.

7 years ago

Reply from Alder

Hi Mike. Thanks for your review. Let us know if you need any help going forward.

Jul. 3rd, 2018

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Verified Customer

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Sonia Rose

My system says "low battery" and it took close to a month for them to determine I needed a new battery. The customer service is bad and I think there are other systems for cheaper. But, it serves my purposes.

7 years ago

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Verified Customer

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Alexis King Riverview, FL

Alarm randomly goes off and the police were sent to my house. The online app is usually delayed when trying to set my alarm. But other than that I like the system

3 years ago

Reply from Alder

Hi Alexis . Thank you for taking the time to write a review. Alder is looking to improve. We're glad to hear you like the system. Please let me how we can earn 5 stars at rebecca.story@alder.com. Thanks!

Apr. 17th, 2023

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Verified Customer

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Mary Ester

The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

7 years ago

Reply from Alder

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Derek Wilkins Pine Bluff, AR

I was having problems with my alarm the other day and it was a struggle to get customer support. I've had my system for about a month and have had some problems with it.

7 years ago

Reply from Alder

Thanks for your review and thoughts, Derek. Sorry to hear that! Please reach out to us at so that we can make sure you have a smooth experience going forward with your system.

Jun. 28th, 2018

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Lenora Speed Hampton, VA

I was under the impression initially that because I was being chosen as P R tool for my neighbor, that there would be no cost to me. But that soon changed as the conversation went on. I believe that Adler trained their workers to use that initial free line just to get the customer to take the bait. Well it worked but I just wanted you to know I could have rejected the whole deal, if I had wanted to but I'll try it out. Seems like something I can use.

7 years ago

Reply from Alder

Thanks for your review, Lenora. We're glad that you've given us a chance to serve you. If you ever need anything or have any concerns you'd like to discuss, feel free to reach out to us at .

Apr. 4th, 2018

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Verified Customer

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Amanda Barton Center, TX

Pleased just not happy that I didn't understand the products first so I have no idea what I was getting now I have to pay for cameras for the doors

3 years ago

Reply from Alder

I'm so sorry you're not completely satisfied with the system, Amanda! We're looking to improve and making sure our customers are 100% happy. I want to make this right for you. Please email me directly at rebecca.story@alder.com so I can further assist.

Mar. 30th, 2023

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Verified Customer

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Paul Loiacono

Over all good. I wish they would‚Äôve recommended a few more pieces of equipment. I feel that I am short a motion sensor and a glass break

4 years ago

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Verified Customer

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Levelta Jenkins Carlsbad, NM

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

4 years ago

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Verified Customer

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Scott Rochester, MN

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

4 years ago

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Verified Customer

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Patricia Greensboro, NC

Overall satisfaction but had a few alarm trips that did not result in the company calling to check to see if there was a breach.

4 years ago

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Verified Customer

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

7 years ago

Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

7 years ago

Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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Martha Spurrier Virginia Beach, VA

I need printed information on how to access my system, etc. It is impossible to remember everything that was covered by the technicians when they installed my system. I am afraid to hit buttons. I thought there would be more printed information but there isn't.

7 years ago

Reply from Alder

Thanks for your review, Martha. If you'd like to receive printed material to help you use the system, feel free to call us at 844-442-5337 Ext 725, or email us at with your account number or phone number. We'd love to make sure you feel comfortable with your system going forward!

May. 17th, 2018

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Chauncey Davis Chesapeake, VA

The installation process went very smoothly without any issues. The technician was very professional and helpful. He also was also done in about 45 minutes. I like the fact that I am also saving money and my system was upgraded. I had a great experience.

7 years ago

Reply from Alder

Chauncey, thanks for your review. We appreciate your thoughts on the process and are glad that you chose Alder. Welcome to the Alder family!

May. 3rd, 2018

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Verified Customer

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anonymous Otis Orchards, WA

Everything's working fine. I haven't gotten used to the touch screen panel yet, and it has some problems turning off.

7 years ago

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M. Cast

What I liked was customer service with a speedy service Now what I didn’t like was when I got it out the alarms were not labeled, making it difficult to find out if it was a window or a door alarm

2 years ago

Reply from Alder

Hi M. Cast, thank you for taking the time to write a review. We are so glad to hear about your experience with our customer service team. Alder strives to deliver excellent customer service.

I'm so sorry for the trouble you had when setting up your system. We're normally known for our award winning DIY simple setup, and we regret that we missed the mark. If you have further concerns, questions or comments, please feel free to contact me directly at, rebecca.story@alder.com. Thank you!

Jun. 8th, 2023

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Verified Customer

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James Lawsing Winston Salem, NC

I like the system. Would love to have a way in which I can reset the tamper alarm

3 years ago

Reply from Alder

James, I'm glad you like the system and thank you for your rating! Has your issue been resolved?

Mar. 30th, 2023

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Verified Customer

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Mckinney Gilbert

Service guys stop by and check system 2 make sure batteries and good and system is working properly

7 years ago

Reply from Alder

Thank you for your review and feedback. Let us know if you need anything.

Jul. 23rd, 2018

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Verified Customer

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Patricia T. Hicks

Have not had any problems with Alder when calling for service. Response time is good.

7 years ago

Reply from Alder

Hi Patricia. Thanks for your review!

Jul. 19th, 2018

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Verified Customer

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Anonymous Saraland, AL

The were very thorough and explained everything very well. We have not had any problems with it.

7 years ago

Reply from Alder

Hi! Thanks for your review.

Jul. 11th, 2018

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Verified Customer

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Inez Elam Aiken, SC

The sales rep provided us with all the information. He was very kind and I trusted him.

7 years ago

Reply from Alder

Inez, thanks for your review! Happy that you chose Alder for your home protection!

Jul. 9th, 2018

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Verified Customer

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Roger Bon Wasilla, AK

Camera is beneficial in monitoring driveway and front porch.

4 years ago

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Verified Customer

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Robin Mcginnis Spokane, WA

This Alder system is a great deal. They have been very friendly and prompt.

7 years ago

Reply from Alder

Robin, thank you for taking time for leaving a review!

Jul. 11th, 2018

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Verified Customer

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William Bass Crystal Springs, MS

They do a good job every time they come out. They have good equipment.

7 years ago

Reply from Alder

Thanks for your review, William!

Jul. 9th, 2018

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Verified Customer

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Richard Spear

When you put it on the wall they have tape showing up underneath.

7 years ago

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Linda wilson Jarratt, VA

Altar rep and tech were very thorough with their service. Everything was explained and shown to me clearly and the experience was very enlightening

7 years ago

Reply from Alder

Hi Linda. Thank you for your review. We're glad you chose Alder, and we appreciate your feedback!

Jun. 14th, 2018

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Cheryl Howle Florence, SC

Wonderful. Andrew and Dean were polite, professional, and patient. Dean made sure I knew how to use our system, and I appreciate that.

7 years ago

Reply from Alder

Thanks for your review, Cheryl! We're happy to hear that you enjoyed the services provided by your Alder reps. Please let us know if you ever need anything. Thanks for choosing Alder.

Apr. 4th, 2018

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Verified Customer

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Gerard Russo

They have been prompt when needed and always available

4 years ago

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Verified Customer

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William

Range of devices to control panel is less than expected

4 years ago

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Verified Customer

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Mark Sullivant

Equipment is 5 out of 5 because it's up to date

7 years ago

Reply from Alder

Hi Mark. Thanks for your review! Glad to hear you enjoy your system.

Jul. 3rd, 2018

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Maricel Zuniga Las Vegas, NV

So far we’re satisfied with Alder and Jeffery R is so kind n very informative.

6 years ago

Reply from Alder

Thanks for your review! We appreciate hearing from you, and we're glad you like the system! Please reach out to us if you need anything. --Scott

Mar. 14th, 2019

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EURADELL ROCK Shreveport, LA

Just got the service. Andre did a very good job with the service. The cost is good

7 years ago

Reply from Alder

Thank you for your review! Glad to hear Andre served you well. Welcome to Alder!

Jun. 1st, 2018

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walter Thompson Canton, OH

Found them to be friendly and polite did what they said they would

6 years ago

Reply from Alder

Thanks for your review! Glad to be of service to you and your home!

May. 24th, 2019

Alder Reviews

Summary of Reviews