Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Jasmine Bunn Upper Darby, PA

Because when this system was advertised to me I was told I would rd over a door camera and never did . When I call back to ask the rep told me that wasn't included in my pricing that was one of main reasons why I even wanted the alarm system because I receive a lot of packages

3 years ago

Reply from Alder

Thank you for sharing your thoughts. We're looking to improve and make this right for you. I care about you, Jasmine and want to make sure you're happy with your system/cameras. We would love to address these issues with you further. If you could please email me directly at rebecca.story@alder.com with the phone number associated to your account so I can further help you out. Thanks!

Apr. 17th, 2023

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Verified Customer

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Manjit Charlotte, NC

They are friendly and the system is working the way it is expected. Everything was working properly after installation, but then I needed something to be replaced and I couldn't get a hold of anyone. They could improve customer support.

3 years ago

Reply from Alder

Thank you for your feedback, Manjit! We're looking to improve and that is why I'm here. We would love to address these issues with you further. If you could please email me directly at rebecca.story@alder.com with the phone number associated to your account along with your post for further assistance.

Mar. 30th, 2023

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Verified Customer

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Renee Wetumpka, AL

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

4 years ago

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Verified Customer

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Paulette Wells

The customer support I received was good, she was able to help me and give me money that was promised once I cancelled my other service. But, the salesmen need to be more honest to the customers so that they know what they are getting. The salesman I had was rude and lied to me.

7 years ago

Reply from Alder

Thanks for your review, Paulette. We appreciate hearing from you. Sorry to hear about your experience with your Alder rep. Please let us know if there is anything we can do for you by contacting us at . We hope you enjoy using your new system.

Jul. 3rd, 2018

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Verified Customer

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Kewon Crest Hill, IL

They charged my card when they said I was gonna have a free month, but I didn't get my free month. The set up is mostly do it yourself and I needed a business that would do more.

3 years ago

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Verified Customer

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Latoya Grayer Baton Rouge, LA

Alarms system something always wrong for no reason my back door sensor just started back working after a week paid $100 for outside camera that doesn't work and wasn't aware I needed a permit for the police

3 years ago

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Verified Customer

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none Tucson, AZ

good i was showing the wife how the system worked and after I got in the shower well she set the alarm off and I couldn't find my phone so the police were call and arrived in a matter of minutes

4 years ago

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Verified Customer

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Natasha

Monthly fee was more than I was quoted. Was told the battery would last 6 months on each camera and I've already had to charge both of them. Most times the live feed doesn't load.

7 years ago

Reply from Alder

Natasha, thanks for your review. I want to make sure things go more smoothly for you. Please know that you can call our tech support team directly at 844-442-5337 Ext 731 if you need anything. You may also contact us at if you have any other outstanding concerns.

Jul. 21st, 2018

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Verified Customer

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Caiti Austin, TX

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

4 years ago

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Bernadine Decherd, TN

Service was good....customer service is the worst I've ever experienced for a service that I paid for. I literally had to hang up on the rep because she wouldn't take NO that I did not want to renew my service. Wished I had read the reviews before signing up for your service!!! Hope I dont' have to retain a layer to end this. I did my part and paid for the 5 years I signed up for. Never missed or late on a payment, now do your part and honor my wishes to end this!

6 years ago

Reply from Alder

Thanks for your review, Bernadine! Sorry to hear you've had this experience over the phone. I see that we're sending you a notice of cancellation for you to sign and return. We will be able to cancel your account once we receive it back from you. Please call us at 844-442-5337 Ext 917 if you have any questions, or go ahead and email me directly at .

Sep. 30th, 2019

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alicia morales Houston, TX

The sales rep are very friendly I was aware of the 60months contract, unfortunately I was under a contract with Brinks and Alder could not pay off the whole contract decided to cancel with the 3 days with Alder no issue just the long hold times to talk to someone other then that they are true and honest with their fees so its mind blowing how so many people just don't read the contracts. You get one in person and by email.

6 years ago

Reply from Alder

Thanks for your review, Alicia. We appreciate your feedback. Sorry you had experienced long hold times, but because of your review, we will strive to improve on that going forward. Let us know if you need anything. --Scott

Jul. 3rd, 2019

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Verified Customer

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Grant D

Good so far, but I think the follow up after the sale has been sub standard. No one called to follow up on product performance

4 years ago

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Verified Customer

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Miguel Reed Portsmouth, VA

The cameras are pretty good in quality, I wish I could see the last thing that happened in the panel but I don't think they have that feature yet.

7 years ago

Reply from Alder

Miguel, thanks for your review. We are glad you chose Alder. Please reach out to us if you have any questions about the cameras--our tech support can be reached at 844-442-5337 Ext 731. Thanks again!

Jun. 28th, 2018

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Mike Calhoun Mooresville, NC

Nice piece of mind to have. But, when you don't need it anymore (I'm moving to a high-rise which has security already in it) and don't need it any more, have a good time trying to get ahold of a human-being to stop payments and try to return the equipment.

2 years ago

Reply from Alder

Hi Mike, thank you for taking the time to write a review. We are glad to hear that you enjoyed your system. We're sorry you're having a bad experience trying to get ahold of someone to cancel your contract early. Please feel free to reach out to me directly (rebecca.story@alder.com) with any further concerns. I would love to make things right if you give us another chance. Thank you.

Sep. 6th, 2023

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Verified Customer

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Theresa Gonzales

No calls to verify active alarm being set off. Calls for confirmation. Including when Smoke Alarm activates

7 years ago

Reply from Alder

Theresa, thanks for your review. Please reach out to us as needed at 844-442-5337.

Jul. 19th, 2018

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Verified Customer

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Howard Swinton Morrilton, AR

We chose this company because of their updated equipment. Customer service hasn't returned all of our calls.

7 years ago

Reply from Alder

Hi Howard, thanks for your review. We apologize for your experience so far. Please reach out to us at so we can make sure your concerns are resolved and you have a smoother experience going forward. Thank you. --Scott

Jul. 11th, 2018

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Verified Customer

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robyn variste

alarm goes off and nothing is wrong. it has gone off in the middle of the night and it wasn't even a fire.

7 years ago

Reply from Alder

Hi Robyn. Thanks for your review. Sorry to hear this has happened so far! Please let us know some more details at (if you could also include your phone number or Alder account number). Then we can make sure your system works properly. Thanks again.

Jul. 2nd, 2018

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Teresa

A bit disappointing that I wasn‚Äôt explained the different contracts before signing updated

4 years ago

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Carrie Shockley Summerville, SC

Not a very good experience. Customer service is not helpful. Equipment is cheap.

4 years ago

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Kristine

They never come check equipment have had one guy stop only because I seen him on the road

7 years ago

Reply from Alder

Hi Kristine. Thanks for your review! We apologize for that. Please reach out to us at with your phone number or account number so that we can fix that and make sure you get technical help whenever you need it.

Jul. 10th, 2018

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Verified Customer

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Sandra Thomas

They talked to us and suddenly next thing I know they were putting the system in my house.

7 years ago

Reply from Alder

Sandra, thanks for your review. Please let us know if there's anything we can do for you.

Jul. 3rd, 2018

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Verified Customer

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Felecia Green Hampton, GA

Sensors above no supervision. One monitor is not enough for a nice size house

3 years ago

Reply from Alder

Thanks for sharing your feedback, Felecia. Alder is looking to improve and that is why I'm here. How are the sensors working for you now? Please feel free to reach out to me at rebecca.story@alder.com with any further comments, concerns or suggestions you wish to share. I would love to make things right if you give us another chance.

Apr. 20th, 2023

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Verified Customer

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JACQUELINE WILTZ

6 second its not long enough to look at someone breaking into your home

4 years ago

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Roberts Wichita Falls, TX

would like 24/7 service and that the camera has limited space

4 years ago

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Kim Trout Lewisberry, PA

good experience. A little overpriced. Have had no problems so far.

4 years ago

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Edward Cuffley Conway, SC

Not very good customer service . Wait times are ridiculous

4 years ago

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Verified Customer

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Angela

Could be better with customer service need to work on it

4 years ago

Reply from Alder

Thank you for your feedback, Angela. We apologize that our service did not satisfy your expectations. I assure you that Alder has been improving so issues like this are less common. We would love to make things right if you give us another chance. Please feel free to reach out to me directly (rebecca.story@alder.com) with any further comments, concerns, or suggestions. Thank you.

May. 17th, 2023

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lizzie m. mcphearson Little Rock, AR

Representative had to return to home and explain to my understanding the system I wanted and what I was getting.

7 years ago

Reply from Alder

Hi Lizzie. Thanks for your review. We appreciate hearing your feedback. Please reach out to us if you need anything!

Jun. 1st, 2018

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KATREAL Tunica, MS

My service is great but my account get charged every 14 days for 25.00 .Is this normal ?

6 years ago

Reply from Alder

Thanks for your review. That's a good question. I recommend that you contact a billing agent at 844-442-5337 Ext 750 to make sure your payments are set up correctly. --Scott

Jul. 31st, 2019

Alder Reviews

Summary of Reviews