Alarm Relay Reviews

We switched to Alarm Relay to save on monthly costs probably about 12 years ago. We have an old 'quality' alarm system purchased in 1995. Alarm Relay never made a sales pitch to replace it with a newer system. They did just recently tell us if we wanted to be able to arm and disarm our system remotely, we needed a newer system but no pushy sales pitch. We have had break in twice since we started using Alarm Relay and we were contacted and when requested, the sheriff was contacted immediately. If the alarm system goes off line, we are notified. With the change from a land line to Internet connection, the service man walked me through the process easily, though I admit to being mechanically inclined. All in all, I have had no reason to complain about this company and have recommended them to others.

I have had Alarm Relay for the last 3 years. I previously had ADT and their system. ADT prices kept going up, and up and up. So I did research on Alarms. I didn't need a alarm system, just monitoring. I think I paid around $134 for a year. They were so much better then ADT in monitoring. My husband seems to set the alarm off when he cooks. They would be right on it calling us. They have never failed to call us, when we trip the alarm. For the price you can not beat it. And customer service is awesome.

Excellent! They call and send a text within 30 seconds of alarm They answer right away when I call them. You do have to connect the dialer yourself, but they advise you over the phone. I use cellular monitoring, which they provided, so I only had to connect the cellular dialer to the panel. Cellular cost is $7.00 a month over the basic aprox. $10.00.

I have been an Alarm Relay/Watchlight Customer for over 10 years. I had an existing alarm system and have used AR for only monitoring. I can say their reliability and response has been excellent. Although I have not had a real break in so far, every time, without exception, when the alarm was tripped, the central station called me back to confirm. Recently I dropped my home phone line and purchased an internet connected interface from AR. They sent me the equipment and I received phone support for configuration and testing. There were a few bumps in the road with this installation, but we were able to get it working. Pros: Low monthly cost. Very reliable. Cons: One needs to be a bit knowledgeable if adding or modifying their equipment. They do have a paid service which could have assisted my install, but as it turns out, I had a bad WiFi interface, which they quickly replaced. I was then able to connect and test after that with no issues. Bottom Line: I would recommend Alarm Relay for those who have an existing alarm and are a little handy with alarm systems.

I have used them for over 15 years. I switched when our old company, who was charging twice as much, flaked out and became non-responsive to my phone calls. We have had several real alarms and several false alarms in the last 15 years, and Alarm Relay was always handled everything 100% perfectly.

I first found this company over 10 years ago. the service has always been reliable. The cost for monitoring was a 1/4 of Brinks. They are always improving. I recommend this company to all me friends. Will Davis Jr. , Chicago

Have used them for over 10 years. Great customer service. They dispatchers are easy to understand, polite, and accurate. I have never once had an issue with them. Great company!

I've been with alarm relay for over 12 years which covers two homes. You just cannot beat the quality of service for the price.. I've only had a couple false alarms, but, the response has been immediate.

I have used their services for a year now, and have been pleased with their response time and their willingness to assist me when I have equipment concerns,

Use Alarm Relay for my vacation home, they provide excellent monitoring service for a fair and reasonable price.