Alamo Smart Home: Read 26 User Reviews From Real Homeowners

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Verified Customer

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Rene Cardona KS

Danny was very knowledgeable about the product and service. He was also very helpful finding us a plan that is right for us. Romeo was also very helpful. He explained everything in great detail, was veryrespectful of our home, and ensured he did not leave until we were comfortable with his service. I recommend Alamo to the highest degree possible.

2 years ago

Reply from Alamo Smart Home

Thank you for the kind words Rene! We love Danny and Romeo, So happy to hear that they took good care of you!

Mar. 11th, 2022

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aaron lanier Schertz, TX

company was prompt with the sales guy and with the installation service. they worked well around my busy work schedule to do the install. they accomplished it all in a short amount of time and the quality of the equipment is great. there was a signal issue with the doorbell camera at first but the manager Matt came back the next day and fixed it free of service charge and have had no problems since. the company app is also easy to use and has tons of automation features if you desire. the monthly fees are way more affordable than ADT,BRINKS, ETC. and they offer a service warranty for only 7ish bucks a month that could potentially save you hundreds or even thousands depending on your system size. this is a great company and i would definitely recommend it to a friend especially since it gets you and your friend a free six months...

3 years ago

Reply from Alamo Smart Home

Wow thank you for the amazing 5* Review Aaron! Glad to hear that you're entire process from sales to install was a good experience, even with the temporary signal hiccup! Please let us know if we can help you on anything in the future!

Oct. 6th, 2021

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Jasmine Perdomo San Antonio, TX

Lou G, was awesome !! He walked me through everything i needed to know and showed me each device to its full potential, he answered all my questions quickly and professionally. He had such great attitude, patience and all smiles! He did not leave my house until everything was perfect and i understood all that he did and how everything worked, considering my husband was working and wanted to make sure I also knew everything I needed to know! I will definitely recommend him and his business. Over all happy with my service and experience with him!

3 years ago

Reply from Alamo Smart Home

Wow thank you for the kind words Jasmine! So happy that Lou took care of you and if you need anything else, just please reach out!

Mar. 11th, 2022

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Media Team Austin, TX

I switched over to Alamo Smart Home after using a big national company for years. I wish I had known about them sooner. They have incredible LOCAL customer service here in central Texas, and the pricing is about half what i was paying before. On top of that, I got all the latest equipment (cameras, smart home, etc) and didn't even have to sign a contract. I highly recommend Alamo!

3 years ago

Reply from Alamo Smart Home

Wow thank you for the kind words and for trusting us to protect you! Hope you enjoy the home automation and video control!

Sep. 22nd, 2021

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Mary Scharber Houston, TX

We switched over from Vivint because we were tired of our rate being so high and our system never working. Looked around to find a local company that was more honest and found Alamo. So happy we did, the cameras and locks are awesome!

3 years ago

Reply from Alamo Smart Home

Thank you for the kind words Mary! So happy to hear that you've been satisfied with what you had installed!

Mar. 11th, 2022

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Karen B. Round Rock, TX

I appreciate that this company is local. The sales representative was not pushy, took his time to explain the products to us. The technicians were also helpful by explaining it all, took their time to explain to my family and I. I definitely recommend this company to provide your security system!!

3 years ago

Reply from Alamo Smart Home

Thank you for the awesome review Karen! So happy to hear that the technicians didn't rush you and took the time to make sure you and your family were totally comfortable with all the new automation and cameras!

Oct. 4th, 2021

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Mary P San Antonio, TX

I am so happy with my experience!!! I switched alarm companies to Alamo and I am so glad I did . I had three techs ( Matt, Romeo, and Tyler) out here helping me with camera placement and what equipment was best for my house. There was no sales tactics just honest communication. I would recommend Alamo Smart Home anyday!

3 years ago

Reply from Alamo Smart Home

Wow thank you for the amazing review Mary! We hope to help protect you and your home for years to come!

Sep. 25th, 2021

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ROSALINDA CUBILLOS San Antonio, TX

Alamo was just what we needed. The timing was perfect! Mike was very easy to talk to and explained things well and with patience. He seems to like his job. Tyler was so pleasant to talk to and did very good at installing the equipment. We are extremely pleased with our system which is so easy to use. Thank you all so much!

3 years ago

Reply from Alamo Smart Home

Thank you for the awesome review Rosalinda! Thank you for trusting us to upgrade you and protect your home!

Sep. 20th, 2021

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alx zero San Antonio, TX

This company is amazing and an absolute joy to work with! I needed a good alarm company after dealing with a lot of headaches with an out of state source. I gave up and found Alamo and so so glad I did! Cameras are up and covering my whole house - I can see EVERYTHING while I am away. We are thrilled!

3 years ago

Reply from Alamo Smart Home

Wow thank you for the kind words Alex! If you ever need anything else to help protect your home, we are here for you!

Sep. 20th, 2021

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Verified Customer

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raymond cullum

Very good about working around your schedule to install the system. Helpful on any questions or updates

2 years ago

Reply from Alamo Smart Home

Thank you for the review Raymond! So glad we could help you out!

Mar. 11th, 2022

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Allison Mills San Antonio, TX

Romeo came to our house to help with our doorbell, and he was great to work with. He was kind, professional, and very knowledgeable. He took care of our issue quickly. He was a pleasure to work with!

3 years ago

Reply from Alamo Smart Home

Thank you for the honest review Allison! Romeo is fantastic and I'm happy to hear he took great care of you!

Oct. 4th, 2021

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Claudio Costa San Antonio, TX

Good price with no long term obligation - pretty sure only local company in San Antonio offering that. Not all items I contracted were available during install - I got a rain check for a secondary panel. Also, my house was pre-wired - no sensors had any problems. Post install of the new system, some sensors do not work any longer.

3 years ago

Reply from Alamo Smart Home

Thank you for trusting us to protect your home and family Claudio! Unfortunately with a brand new panel some parts were not available on the day of the install, but I am happy we were able to get them in the next day!

Sep. 25th, 2021

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Matthew Dawson Austin, TX

Fantastic local small business. Great people that care about what they do and truly care about customer service. It's been great working with them. Happy to be a part of the Alamo Smart Home family.

3 years ago

Reply from Alamo Smart Home

Thank you for the kind words and the 5* Review Matt!

Sep. 25th, 2021

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Patrick Rodo San Antonio, TX

The Alamo Family is one of the best teams I’ve worked with in San Antonio. They genuinely care about delivering great service to their customers and have the equipment to match. Highly recommend this local company!

3 years ago

Reply from Alamo Smart Home

Thank you for the kind words Patrick! You have an amazing family and we are so glad you have trusted us to protect them!

Sep. 20th, 2021

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Conner Anderson Houston, TX

Alamo smart home’s customer service is so much better than the big companies. I switched from ADT and got newer equipment for way less money and didn’t even have to sign a long-term contract! ! 5 stars

3 years ago Edited September 14, 2021

Reply from Alamo Smart Home

Thanks Conner!!!! We are happy to have you as a newq customer!!!

Sep. 13th, 2021

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Mohammed A Brooklyn, NY

I have used various wireless security devices in and around my home and wanted to know how to professionally protect it. The advice and information that I received from Alamo Smart Home was amazing and all my questions and doubts were clearly answered...no bias or forced purchase pressure....they let me understand and take my decisions. Great customer service!

3 years ago

Reply from Alamo Smart Home

I am so happy to hear that they took care of you without any pressure Mohammed! We pride ourselves on making it easy and pressure-free to help secure your home! If you need anything please don't hesitate to reach out!

Mar. 11th, 2022

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Ron Simmons San Antonio, TX

Fully satisfied. The technician was superb. Luis was very outstanding, a very pleasant individual to work with. Recommend advancement at the earliest opportunity!

3 years ago

Reply from Alamo Smart Home

So happy to hear that Luis took great care of you Ron! If you need anything else, please don't hesitate to reach out!

Mar. 11th, 2022

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Verified Customer

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G Stratton San Antonio, TX

A technician, Romeo installed home security cameras professionally.

3 years ago

Reply from Alamo Smart Home

Thank you for trusting us to secure your home Mr Stratton!

Sep. 27th, 2021

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Verified Customer

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Richard Yebra Hondo, TX

The small company and dedication to detail and a great installation tech name Tyler.

3 years ago

Reply from Alamo Smart Home

Thank you for trusting us to secure your home and family Richard!

Sep. 20th, 2021

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Verified Customer

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Vanessa Cisneros San Antonio, TX

Technicians were very informative and helpful! Great experience

3 years ago

Reply from Alamo Smart Home

I am happy to hear you were pleased with our technicians Vanessa! We are here for you if you need anything else!

Sep. 20th, 2021

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Steve San Antonio, TX

I got a rep come out to install my home he was kind and courteous and communicated clearly and patienty which is important to me.

3 years ago

Reply from Alamo Smart Home

Thank you for the 5* Review and for trusting us to secure and protect your home Steve!

Oct. 4th, 2021

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Donna Costin San Antonio, TX

I would never go with this company again it has the worst owner he is very rude and will not help work with you, they told my son who is blind that it would be a year to year and when we called they said it was for five years…. How can a small business go for that long if you don’t know how your business will work out.

2 years ago

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Gold San Antonio, TX

Extremely professional, very accommodating, perfect installation with no left over mess to clean up…

3 years ago

Reply from Alamo Smart Home

Thank you for trusting us to protect your home and family Mr Gold!

Mar. 11th, 2022

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Colby Cline

A+++ customer service. Alamo provides whole home security control, monitoring, and automation from one simple app.

3 years ago

Reply from Alamo Smart Home

Thank you for allowing us to protect your home Colby! We hope to keep you satisfied and in control for years!

Sep. 20th, 2021

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Mario Morin Jr San Antonio, TX

Techs were awesome, provided everything I needed

3 years ago

Reply from Alamo Smart Home

So happy to hear that you were thrilled with your techs Mario! We think they are the absolute best! If you ever need any help or anything at all, please reach out!

Oct. 4th, 2021

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Martin Saenz San Antonio, TX

Tyler was a good worker and explained how to use the system

3 years ago

Reply from Alamo Smart Home

Thank you for trusting us to protect your home Martin! Happy to hear Tyler did a great job!

Sep. 22nd, 2021

Alamo Smart Home Reviews

Summary of Reviews