ADT: Read 167 User Reviews From Real Homeowners

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Kevin Ortiz

Very reliable service. Truly pleased with both the system, cameras, as well as the monitoring services. Aside from my residential system. I am also a commercial customer in my place of employment. I can say that the service is very reliable when it comes to customer support as well as very fast monitoring when any sensor goes off. One of the only irks for me is that the subscription service of the monthly package will sometimes increase in cost without notification or reason even though you have a pre-established monthly amount in your contract.

2 years ago

Reply from ADT

Good morning Kevin. Thank you for your review and feedback! We usually send a letter or an email before a rate increase. Feel free to give us a call at 1 800 238 2727 so we can connect. Thank you for being the best part of ADT. Stay safe! - Mazen

May. 31st, 2023

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Kimberly Smith Chicago, IL

I had Not really compared prices before I had my first security system I went with the same system my sister was using...After a year or so I had decided to see what else was out there ...So I looked up Home Security and the first name to pop up was ADT....I read and compared function, quality ..price..etc etc. No $ upfront for equiptment, 90 day money back guarantee..More options for home security,better cellular home deals...Superior equipment...They Deliver and install and have 145 years in the security business!! Sold!!! Lol There really is no comparison when it comes to ADT...Fair Price, 24/7 monitoring.. Many cellular options,Superior quality Equiptment... No hassle with DIY install....And the response time Remarkable!! I Am Completely Satisfied with ADT I never have a minutes worry when away from home for 10 minutes or 10 days! And The Technician was great...worked Quickly and Efficiently and Quite Pleasant to Look At Too...Lol If The Equiptment wasnt so superior I would need a technician to come out (wink, wink) But on a Serious Note...Theres None Better Than ADT to protect the things you love!!

2 years ago Edited February 6, 2023

Reply from ADT

Thank you for your review and for being the best part of ADT, Kimberly. Have a great day and stay safe! - Mazen

Jan. 31st, 2023

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G.J. Boise, ID

We had ADT home security for only about a month and it seemed fine. Our landlord had it installed because there has been several burglary’s in and around are neighborhood. We are buying a home and in the process of moving. We are planning on getting our home security through ADT. It was nice having cameras to show us who was at our house when we were not home. I really liked having a door bell camera so I could see who was at my front door and let us know if anyone had entered our home that didn’t have access to do so.I was surprised that the images from the cameras were very clear and how loud alarms can be... I also liked the way it made me feel safe in my own home. They were very customer friendly. Even though we didn’t actually purchase the security protection are landlord did they still answered any questions we had. Very nice customer service. Would recommend!

3 years ago Edited December 1, 2022

Reply from ADT

Thank you for the positive review and feedback!

Dec. 23rd, 2022

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Mario Martin Huntsville, TX

Your family should feel safe! Some years ago when I had moved with my family into our new home, I decided to look into a home security system after an attempted home invasion. Feeling confident that my myself and my family are protected is my first priority . A sense of safety was difficult to restore especially if you and your family's well-being had been put in jeopardy. So I contacted ADT home security company. ADT home security system experts goal was to help us regain confidence in our family's safety again. After contacting the representatives at ADT, the process was very easy and stress-free. Immediately the ADT professionals installed fire detectors, and video surveillance systems, as well as other needed security components to our home. ADT home security professionals had what we needed to be confident in our family's security. Every security system additions and upgrades were patiently and professionally explained. I was even given a contact number for one of the technicians in case I had some trouble, concerns, or additional questions later. The service I had received from ADT was more than I expected, and helped to reduce any stress, anxiety, or doubt that I may have had at the time.Don't wait until the unthinkable occurs! Be safe and confident that your family is safe with a ADT customized home security system.

3 years ago Edited June 17, 2022

Reply from ADT

Hello Mario. Thank you for taking the time to write a review. We are so happy to hear your kind words. Have a great weekend!

Jun. 17th, 2022

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Mary Kate F Greer, SC

ADT truly checks the boxes on every conceivable need and want from a home security company. They are very well known, reliable, and reputable for their experience and extensive home monitoring network, and for good reason: ADT’s services feature professional equipment and custom designed security systems that allow you to determine the extent and level of home security you want. They even have a six month guarantee that you will be equally pleased with ADT or your money back! Only con is that ADT’s services can be in the pricey side, but I would expect high prices due to ADT’s experience and prestige, given their top ranking status in the US for security companies.

3 years ago

Reply from ADT

Hi Mary! Thank you for the 4 star review, and kind words! We truly appreciate your feedback! We take pride in the level of service, and products we provide our customers, and our day to day operations as professionals in our business. Welcome to the ADT family!

May. 12th, 2022

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Chance Tyler

We have had ADT at work for years and the alarm service has been great. i would definitely recommend them for their service, but I am frustrated by one part of their customer service. i paid a bill with a credit card with the promise that I would receive an invoice as soon as I did. They sent another statement instead after 3 more calls to them I was told that they can't provide invoices. WTF!?! I needed it to submit for my expenses and this is a ridiculous policy. The charges were all correct, but businesses tend to need invoices.

2 years ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Nov. 30th, 2023

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Helaine Sanford, FL

I have ADT since I bought my house in 1999. It has been a reliable company for my home. I also have ADT at my business. It has not been as reliable at my business. I think it does a good job for home security, but it is difficult for it to provide really good service for businesses because it seems like it does not have enough staff on the commercial side. Also, it is very difficult to get a sales person on the business side. It is fairly easy to get one on the residential side.

3 years ago

Reply from ADT

Thank you for being a longtime part of our ADT family. We appreciate the review. Please connect with us at 1-888-211-8563 and we can assist you with commercial concerns.

May. 18th, 2022

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Amanda George IL

Their prices are competitive, and their contracts are 2 years non negotiable. The employees work well together. The install date was pretty close and was super quick. I'm happy with it..

2 years ago Edited July 7, 2023

Reply from ADT

Thank you for choosing ADT! - Mazen

Jul. 7th, 2023

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Astrid Monroe, NC

The service is ok. Make sure you ask about the cameras and the recording before buying. I am stuck in a 3 yr contract eventhough I out right bought the equipment. The doorbell sucks becuase it lags but all the other features are good.

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Mar. 8th, 2024

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Tim Ballwin, MO

I was a longtime customer and had excellent customer service. The only issue I had with them was the quality of their outdoor security cameras. They could use some improvement in that area. Everything else was tops. Had my neighbor not had ADTs smoke detector both of our homes would have been a total loss.

2 years ago

Reply from ADT

Thank you for being a loyal part of our ADT family. We appreciate your feedback and will use this opportunity to improve.

Jun. 5th, 2023

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Jorge Briscoe Lafayette, LA

I have had ADT in all my homes since 2003. The prompt response to alarms whether false or real is super. My only issue is when I have moved I find it difficult to have good communication with the representatives during the change

2 years ago

Reply from ADT

Hello, thank you for being a longtime part of our ADT family. Please feel free to contact us directly at 1-800-238-2727 for any future needs.

Apr. 26th, 2023

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Eva Salazar Lubbock, TX

I can honestly say they are good and i had no reason to leave but only due to promotion with my cable company. I liked them as they had good communication and were very responsive. Price was great too with many add on features.

3 years ago

Reply from ADT

Thank you for the feedback and review!

Oct. 5th, 2022

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Sirdriz77 Fairfield, CT

ADT is a great company with excellent customer service and I used that at my place of business where I handled them as a vendor. The only negative is that they are more expensive than some of the other options out there. If you want a great product and don’t mind paying extra for it, ADT is a great choice.

3 years ago

Reply from ADT

Thank you for choosing ADT and being a loyal customer! We appreciate your feedback. Have a great day!

- Mazen

May. 19th, 2022

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A 1 Mesquite, TX

Great products and app. Prices are reasonable. I would say that the phone technicians aren’t as helpful as field technicians. Many times I’ve been charged a service charge after an appointment that I was not aware of. Communication could be better with ADT. Managers aren’t keen on returning calls to customers as requested.

3 years ago

Reply from ADT

Greetings and Salutations! ADT always strives to provide the best possible experience and we thank you for sharing your feedback and concerns.

May. 16th, 2022

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Dawn Grover

ATT was a good security system. It was inexpensive to install and I did feel safer having it in my house. Customer Service was good and everything worked as it was supposed to.

1 year ago

Reply from ADT

Hi Dawn, thank you for taking the time to write a review.

Jan. 12th, 2024

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Tyrone Walton Frankfurt am Main, HE

Ok ADT Professionally installed and great monitoring with 911 & Fire Response. ADT continues to upgrade so their services stay ahead of the competition. It would be a personal preference if you don’t have their services.

2 years ago

Reply from ADT

Thank you for your kind words and trust in ADT. We always strive to provide the best service to our valued customers. Your security and satisfaction are our top priorities. Stay safe! 🏠🔐

Oct. 21st, 2023

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Gumby Rowland Heights, CA

ADT is a very reputable company and a leader in the security business. Having installed home security systems in the past, I would recommend ADT to anyone considering a home security alarm

2 years ago

Reply from ADT

Hello, thank you for taking the time to write a review. We appreciate the kind words.

Jan. 20th, 2023

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Melody Rowe Fayetteville, NC

ADT was one of my favorites years and years ago. However, with advance technology and things they don't offer what some of their competitors do. I left them for more advancement but were a good starting point company.

3 years ago

Reply from ADT

Thank you for providing us with your feedback and for taking the time to write a review.

Sep. 16th, 2022

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Autumn Lewiston, ID

I like that ADT has been in the home security business for a long time. They are trustworthy and have built a great word-of-mouth reputation. I have not chosen a home security system yet but ADT is on my list.

3 years ago

Reply from ADT

Thank you for the feedback and we would love it if you joined the ADT family!

May. 23rd, 2022

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Charles Hughes Southport, NC

We have three different locations being serviced by ADT. The technicians are always great and very helpful. Customer support takes too long to get a live person to answer and the automated systems doesn't help.

3 years ago

Reply from ADT

Hi Charles . Thank you for taking the time to write a review. Please let us know at 1-800-238-2727 how we can earn 5 stars.

May. 19th, 2022

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Hank Ricardo Winnipeg, MB

I've used ADT for years. Very trustworthy and responsive. They tried to hike up my rates, which was a no no. I went and switched companies and saved $$$.

1 year ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear you’re not happy with our services. We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Feb. 14th, 2024

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Maya My McDonough, GA

Very well known brand with nice customer service agents. I called for pricing and was pleased with the service but it was too pricey for me at this time.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Ravi Avutu Troy, MI

I was happy with the security monitoring provided by ADT. They were professional and responsive to my security needs including wireless motion detection monitoring.

3 years ago Edited October 5, 2022

Reply from ADT

Thank you for the feedback and review!

Oct. 5th, 2022

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Nxx Wang Mount Sinai, NY

The product is reliable. We have an old-style system inherited from the previous owner. ADs are overwhelming. I see ADT postcards in my mailbox almost every day.

3 years ago

Reply from ADT

We're so sorry to hear of these unwanted mailings and our team would be happy to reach out to the ADT Do Not Mail Team on your behalf if you could please email our team at alwaysthere@adt.com with a reference to your concern and the full address receiving these communications. ~ Thank you

Jul. 13th, 2022

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Edith Fields Little Rock, AR

So far haven't had any problems with the monitoring company except charging for person coming to house to replace batteries

1 year ago Edited February 2, 2024

Reply from ADT

Hello, thank you for taking the time to write a review.

Feb. 2nd, 2024

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Kristin Waterbury, CT

Used for 15+ years, had to cancel when we moved and because of COVID related financial situation. Satisfied customer, competitive prices.

2 years ago

Reply from ADT

Thank you, Kristin, for your review. Have a great day, and stay safe! - Mazen

Feb. 27th, 2023

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Dan Woodland Park, CO

The equipment I was given was ok, but the installation was not done well and the contracts were expensive overall. I will not use them again

3 years ago

Reply from ADT

Oh no, Dan! We're sorry to learn of this unacceptable experience you had regarding your installation, the equipment and the contract. Our team would be more than happy to look into this further and assist. May we please ask that you send us a copy of your review/concern, along with the telephone number and full address linked to the account to AlwaysThere@adt.com? Thank you.

Jun. 2nd, 2022

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Nevada Kassa Las Vegas, NV

Been with ADT for 2 years. Doing the Covid lock down they went out of their way to help me keep my system on until I got back to work.

3 years ago

Reply from ADT

Thank you for choosing ADT. We appreciate your feedback!

- Mazen

May. 19th, 2022

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Margaret Briggs Cary, IL

Price was affordable for constant security monitoring. The installer was on time and courteous. Periodically the equipment was updated.

3 years ago

Reply from ADT

Thank you, Margaret. Stay safe! - Mazen

May. 10th, 2022

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Josh F Chandler, AZ

Love having an app to be able to access my cameras at any time!

2 years ago

Reply from ADT

Hi Josh, thank you for taking the time to write a review. We appreciate the 5 Stars.

Aug. 12th, 2023

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Vincent Sapien Perris, CA

Good service but they want to tax for upgrades when you've had it for a long time.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 18th, 2023

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Abby Smith Dothan, AL

Customer service was wonderful and so was the security system. It was just overpriced.

3 years ago

Reply from ADT

Thank you for the feedback regarding our services, we do try to keep our prices competitive in todays market.

Aug. 31st, 2022

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Ludrick Donovan Orlando, FL

Working and getting service with ADT it is a typical company with reasonable price

3 years ago

Reply from ADT

Thank you for the review and the 4 stars!

Aug. 2nd, 2022

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Beverly Chavous Evans, GA

ADT is a great alarm company . The are quick with response when your alarm goes off

3 years ago

Reply from ADT

Thank you for sharing your experience Beverly and for being such a wonderful part of our ADT family!

Jul. 25th, 2022

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Bess Wilfong St Louis, MO

Very effective product that has a super fast response time and can be customized to fit your needs.

3 years ago

Reply from ADT

Thank you for being such a wonderful ADT family member!

Jul. 6th, 2022

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Doug Foerch Vernon Hills, IL

WE found them cheaper to instal and monthly service due to some specials they run.

3 years ago

Reply from ADT

Hi Doug! Thank you for the 4 star review, and choosing ADT as your home security provider! Welcome to the ADT fam!

May. 12th, 2022

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Michael Leslie Flint, MI

3 years ago

Reply from ADT

Thank you for your feedback, Michael. Have a great day! - Mazen

May. 10th, 2022

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Joseph Los Angeles, CA

Good security systems, I have used them a few times, always a good experience

2 years ago

Reply from ADT

Thank you for choosing ADT, Joseph! - Mazen

May. 30th, 2023

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Mallory

We had ADT for a small period of time. They are kind and reliable. Recommended

3 years ago

Reply from ADT

Thank you, Mallory for the 4 star review!

Aug. 2nd, 2022

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Thomas Fayetteville, GA

Had ADT for years, service was pretty dependable

2 years ago

Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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ms ray Detroit, MI

Reasonable and reliable company with fast response times

3 years ago

Reply from ADT

Thank you for the feedback and for being a part of the ADT family

Aug. 10th, 2022

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Angie Kirschbaum New York, NY

Cameras are clear and response time is amazing.

3 years ago

Reply from ADT

Thank you for the 4 star review, how can we make it 5?

Aug. 2nd, 2022

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Christopher

Good service. Attention to our needs and set us up nicely.

3 years ago

Reply from ADT

Hi Christopher. Thank you for taking the time to write a review.

May. 13th, 2022

ADT Reviews

Summary of Reviews